Choose the best CRM

CRM for Ecommerce: Ranking of Sales Automation Systems

Top CRMs for Automating Online Sales: Review and Comparison

First

Choose the best CRM

№1

LP-CRM

LP-CRM is a CRM system created to automate sales of goods, e-commerce and services. Optimize your sales funnel, manage customers and increase profits with LP-CRM!

Main Pros

  • All in one place. Manage customers, orders and communications effectively.
  • Profit growth. Optimize sales, increase customer loyalty.
  • Automation of routine. Forget about repetitive tasks, focus on development.
  • Sales analytics. Track key indicators, make informed decisions.

Features

  • Sales automation
  • User-friendly interface
  • Integration with e-commerce
  • Support for the product business
  • Sales funnel optimization
LP-CRM
№2

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM with integrated telephony, email, and AI. Automate your ecommerce sales, effectively manage customers, and increase profits. Everything you need for your online business in one place!

Main Pros

  • Built-in telephony. Call customers directly from Freshsales, record conversations, don't lose any contact.
  • AI assistant Freddy. Freddy helps find better leads, predict sales, and personalize communication.
  • Email marketing. Send personalized email campaigns, track opens and clicks, increase conversion.
  • Automation of routine. Automate routine tasks, such as assigning tasks, so the team focuses on sales.

Features

  • E-commerce sales automation
  • Built-in telephony and email
  • AI assistant for analysis
  • Clear Freshsales interface
  • 24/7 customer support
Freshworks CRM (Freshsales)
№3

Apptivo

Apptivo is a CRM-centric suite of business applications for SMBs. Automate your e-commerce sales, manage customers, and optimize business processes in one place! The perfect solution for growing your online business.

Main Pros

  • Зростання продажів. Optimize the sales funnel, increase conversion and profit.
  • Saving resources. Automate routine tasks, reduce personnel costs.
  • Data centralization. All customer information in one place for better service.
  • Improving communication. Effective team interaction to quickly respond to customer needs.

Features

  • CRM for e-commerce
  • Sales automation
  • SMB solution
  • A suite of business applications
  • User-friendly interface
Apptivo
№4

Salesforce Sales Cloud

Salesforce Sales Cloud - The #1 CRM for e-commerce. Automate your sales pipeline, analyze data, and increase profits. The CRM market leader, designed to scale your business.

Main Pros

  • Increased sales. Optimize your sales pipeline, identify growth opportunities, and close more deals.
  • Personalized experience. Provide customers with exactly what they need, increasing loyalty and satisfaction.
  • Improved analytics. Gain complete control over data, analyze trends, and make informed decisions.
  • Effective collaboration. Unite teams, share information, and achieve common goals faster.

Features

  • Sales automation
  • Profit growth
  • Data analysis
  • Funnel building
  • Integration with platforms
Salesforce Sales Cloud
№5

Zoho CRM

Zoho CRM - cloud CRM for automating sales, marketing, and service, ideal for e-commerce. Optimize your sales funnel, improve customer service, and increase profits with this powerful tool.

Main Pros

  • Sales growth. Increase conversion rates, optimize your funnel, and attract more customers.
  • Improved customer service. Provide instant support, personalization, and customer satisfaction.
  • Data centralization. Keep all customer information in one place for a better understanding of needs.
  • Effective marketing. Attract more leads, automate campaigns, and analyze results.

Features

  • Sales automation
  • Profit growth
  • Marketing optimization
  • Integration with Zoho
  • 24/7 support
Zoho CRM
№6

Pipedrive

Pipedrive - CRM designed to increase your e-commerce sales. Visualize the sales funnel, easily track deals, and automate routine tasks. Convert more leads into customers with Pipedrive!

Main Pros

  • Visual pipeline. Easily track deals at every stage of the sale and forecast profit.
  • Increased conversion. Pipedrive helps turn leads into customers faster and more efficiently.
  • Automation of routine. Automate repetitive tasks and focus on sales.
  • Integration with tools. Connect your favorite marketing and sales apps.

Features

  • Sales automation
  • Visual deals
  • User-friendly interface
  • Lead conversion
  • Sales data analysis
Pipedrive
№7

Binotel SmartCRM

Binotel SmartCRM - CRM for ecommerce automation. 360° customer card, sales analytics, convenient tasks and integration with Binotel telephony. Increase the efficiency of your online store!

Main Pros

  • 360° customer profile. The entire interaction history in one place for a personalized approach.
  • Sales analytics. Get reports to optimize marketing and increase profits.
  • Integration with telephony. Automatic call accounting, increased call center efficiency.
  • Task automation. Reminders, task distribution, performance monitoring for the team.

Features

  • E-commerce automation
  • 360° customer profile
  • Sales growth
  • Integration with PBX
  • Analytics for solutions
Binotel SmartCRM
№8

Creatio (Sales)

Creatio (Sales) is a low-code CRM platform for automating e-commerce sales. Streamline your sales funnel, manage orders and customers, automate processes - all in one platform!

Main Pros

  • Sales automation. Speeds up deals and increases profits by minimizing routine.
  • Personalized experience. Provides customers with an individual approach at every stage.
  • Flexible Creatio platform. Easily adapts to the unique needs of your business.
  • Process automation. Optimize all business processes for maximum efficiency.

Features

  • E-commerce Automation
  • Low-code Creatio
  • CRM for online sales
  • Process automation
  • Profit growth
Creatio (Sales)
№9

KeyCRM

KeyCRM is a Ukrainian CRM for e-commerce automation. Orders from all channels, convenient communication with customers, inventory management and powerful analytics. Optimize sales and grow your business!

Main Pros

  • Everything in one place. Orders, customers, warehouse - all in one system for easy management.
  • Sales growth. Optimize the sales funnel and increase profits.
  • Ukrainian support. Quick and professional help from the KeyCRM team.
  • Time saving. Automation of routine frees up time for business development.

Features

  • E-commerce automation
  • All channels in one place
  • Convenient warehouse accounting
  • Detailed sales analytics
  • Ukrainian support
KeyCRM
№10

monday sales CRM

Monday sales CRM - flexible CRM system on the monday.com platform, adapted for ecommerce. Automate sales, manage leads and increase profits with an integrated CRM that grows with your business.

Main Pros

  • Growth of sales. Personalize customer interactions to increase profits.
  • Data centralization. All customer information in one place, for better control.
  • Simple integration. Easily integrates with other monday.com tools.
  • Convenient management. Intuitive interface for efficient sales team operation.

Features

  • Ecom Sales Automation
  • Integration with monday.com
  • Flexibility of settings
  • User-friendly interface
  • Profit increase
monday sales CRM
№11

Vtiger CRM

Vtiger CRM is a single platform for automating Sales, Marketing, and Help Desk processes. An ideal solution for e-commerce, helping to increase sales, improve customer service, and optimize business processes. Integrates with popular e-commerce platforms.

Main Pros

  • All in one place. Manage sales, marketing, and customer support on one platform, simplifying workflow.
  • Revenue growth. Optimize the sales funnel, attract more customers, and increase the average check.
  • Communication improvement. Provide a personalized approach to each client, increasing their loyalty.
  • Resource saving. Reduce software and IT infrastructure costs with an integrated solution.

Features

  • E-commerce sales automation
  • Unified CRM platform
  • Vtiger: Sales, Marketing, Help Desk
  • Convenient integration with E-commerce
  • 24/7 customer support
Vtiger CRM
№12

Nutshell

Nutshell is a simple CRM + email marketing designed for B2B teams. Automate sales and email newsletters, optimize your sales funnel, and increase the efficiency of your ecommerce team. All in one convenient tool!

Main Pros

  • Easy start. Simple setup, quick implementation for the team.
  • All in one place. Sales, marketing and support in a single platform.
  • Support for B2B sales. Optimized for complex sales cycles, increase profits.
  • Integration with email. Personalized mailings to attract customers.

Features

  • Intuitive interface
  • Sales automation
  • B2B email marketing
  • Convenient integration
  • Customer support
Nutshell
№13

SugarCRM

SugarCRM: flexible open-source CRM for B2B sales. Ideally adapts to the needs of your e-commerce business, providing complete control and sales automation.

Main Pros

  • Open source. Full freedom of customization, integration and development for the needs of B2B business.
  • Scalability. Grow your business without limits, adapting the platform to growing needs.
  • B2B orientation. Functionality created specifically for complex sales and B2B needs.
  • Flexibility. Customize everything to your business processes, without adapting to the system.

Features

  • E-commerce sales automation
  • B2B CRM flexibility
  • Open architecture
  • SugarCRM personalization
  • Ecommerce revenue growth
SugarCRM
№14

Close

Close CRM is a powerful CRM for sales teams that automates sales in e-commerce. Special emphasis is placed on calls and email newsletters to increase conversion. Ideal for those who want to effectively manage leads and deals.

Main Pros

  • Sales increase. More closed deals thanks to automation and customer focus.
  • Team productivity. Free up sales time from routine, give them Close.
  • Ease of communication. All calls and emails in one place - control and speed.
  • Profit predictability. Accurate reports and analytics for business growth planning.

Features

  • Ecommerce sales automation
  • CRM for sales teams
  • Convenience for calls/email
  • Integration with ecommerce
  • Improving the efficiency of Close
Close
№15

Keap (ex-Infusionsoft)

Keap (formerly Infusionsoft) - CRM and marketing automation built for entrepreneurs. Automate e-commerce sales, improve customer relationships, and scale your business. The perfect solution for automating ecommerce sales.

Main Pros

  • Sales growth. Attract more customers, increase average check and build loyalty.
  • Marketing automation. Set up email newsletters, SMS and other communication channels for engagement.
  • Customer organization. All customer information in one place, interaction history and segmentation.
  • Time saving. Automate routine tasks to focus on business development.

Features

  • Sales automation
  • Clear interface
  • Profit growth
  • 24/7 support
  • Easy integration
Keap (ex-Infusionsoft)
№16

SalesDrive

SalesDrive - CRM for e-commerce that automates sales! Integration with marketplaces, delivery services, payment systems, and warehouse management. Optimize business processes and increase the profit of your online store!

Main Pros

  • Integration everywhere. Unite marketplaces, delivery, payments, and warehouse in SalesDrive for management in one window.
  • Sales growth. Analyze data, find bottlenecks, and increase the profit of your online store.
  • Time saving. Forget about routine, SalesDrive automates repetitive tasks and frees up your time.
  • Transparent accounting. Control inventory, track orders, and finances in real-time with SalesDrive.

Features

  • Sales automation
  • Integrations for e-commerce
  • Business process optimization
  • User-friendly SalesDrive interface
  • Increased online profits
SalesDrive
№17

Bitrix24

Bitrix24 - CRM system and workspace for automating ecommerce sales. Manage sales, communicate with customers through the contact center, and organize projects in one place. Optimize your business with Bitrix24!

Main Pros

  • All in one place. Manage your entire business: sales, marketing, tasks, communications - all in one Bitrix24 space.
  • Increased sales. Automate your sales funnel to not lose any customers and increase profits.
  • Improved service. Personalize communication with customers and respond promptly to requests from the contact center.
  • Teamwork optimization. Collaborate on projects, share information and control tasks - all in Bitrix24.

Features

  • Sales automation
  • Effective CRM
  • Integration with eCommerce
  • User-friendly interface
  • Bitrix24: all in one
Bitrix24
№18

HubSpot CRM

HubSpot CRM is a free platform for automating e-commerce sales. Manage marketing, sales, and customer support from a single place. Optimize your sales funnel and increase your online store's profits!

Main Pros

  • Free CRM core. Get the core features for free to get started.
  • Single platform. Everything for marketing, sales and support in one place.
  • Automation of routine. Free up your team's time from repetitive tasks.
  • Clear analytics. Track key metrics and make data-driven decisions.

Features

  • E-commerce sales automation
  • Free CRM database
  • Integration with e-commerce platforms
  • Convenient marketing for e-commerce
  • E-commerce customer support
HubSpot CRM
№19

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - CRM for ecommerce, integrated with Microsoft 365 and Copilot. Automate sales, improve customer service, and increase profits with intelligent tools.

Main Pros

  • 365 Integration. Connect sales, marketing, and service into a single Microsoft ecosystem.
  • Copilot in action. Get an intelligent assistant to analyze data and personalize sales.
  • Sales Growth. Optimize the sales funnel and increase profits.
  • Interaction Personalization. Offer customers exactly what they need, thanks to a deep analysis of their needs.

Features

  • E-commerce CRM: Sales Automation
  • Microsoft Dynamics 365: 365 Integration
  • Sales Funnel Optimization
  • Dynamics 365: Advanced Reports
  • Copilot: AI Sales Assistant
Microsoft Dynamics 365 Sales
№20

KeepinCRM

KeepinCRM is a simple CRM for SMEs that will help automate your e-commerce sales. Manage customers, tasks, deals, warehouse and finances in one place. Simplify your business with KeepinCRM!

Main Pros

  • Зрозумілий інтерфейс. Easy to learn and quick to implement.
  • Sales optimization. Manage customers, deals and analyze performance.
  • Accounting in one place. Customers, tasks, warehouse, finance - everything is under control.
  • Small business support. Affordable price and individual approach to the needs of SMEs.

Features

  • Sales Automation Ex.
  • Convenient CRM for SMEs
  • Customer and deal accounting
  • Warehouse and financial accounting
  • Simple task management
KeepinCRM
Comparison

CRM compared

# CRM system Category Key functions Trial period Approximate price from
1LP-CRMSmall business, e-commerceCustomer base, automation, sales analyticsFree version for up to 50 orders per monthfrom $9/month
2Freshworks CRM (Freshsales)E-commerce, salesCRM, telephony, automationFree planfrom $9/month per user
3ApptivoSMEs, eCommerceCRM, Automation, OptimizationFree testfrom $15/month per user (annual payment) or $20/month monthly
4Salesforce Sales CloudE-commerce, SalesSales automation, Data analysis, Scaling30-day trialFrom $25/month per user
5Zoho CRME-commerce, sales, marketingSales automation, marketing, serviceFree plan (up to 3 users)from $20/month per user
6PipedriveeCommerce, sales, marketingSales funnel, automation, leads14 day testfrom $14.90/month per user
7Binotel SmartCRMeCommerce, online storesAutomation, analytics, integration-from UAH 399/month per employee
8Creatio (Sales)eCommerce, sales, marketingSales automation, customer management, low-codeFree trial accessprice on request
9KeyCRMeCommerce, entrepreneurs, managersOrders, clients, analyticsTest 14 daysfrom $19/month
10monday sales CRMeCommerce, salesSales automation, lead management, platform flexibilityFree plan (up to 2 users)from $12/month per user (min. 3 seats)
11Vtiger CRMSmall business, e-commerceSales, marketing, supportTest 15 daysfrom $15/month per user
12NutshellB2B, sales, marketingCRM, email marketing, automationTest 14 daysfrom $16/month per user
13SugarCRMB2B, e-commerceFlexibility, open source, adaptationFree testfrom $49/month per user
14CloseeCommerce, sales teamsCalls, email newsletters, sales automation14 day testfrom $49/month per user
15Keap (ex-Infusionsoft)Entrepreneurs, eCommerce, small businessCRM, automation, marketingTest (free)from $159/month
16SalesDrivee-commerce, entrepreneursAutomation, integration, optimization14-day trialfrom 349 UAH/month
17Bitrix24Small business, medium businessCRM, automation, communicationsFree planfrom $61/month (5 users)
18HubSpot CRMe-commerce, sales, marketingFree, automation, integrationFree planfrom $20/month per user
19Microsoft Dynamics 365 SalesSmall business, Medium business, EnterpriseSales automation, Customer management, Intelligent tools30-day Trialfrom $65/month per user
20KeepinCRMSME, e-commerceClients, deals, automationTest 7 daysfrom 290 UAH/user/month
Common Questions

Common Questions

? What is online sales automation?
It's the simplification of customer, order, and marketing management.
? Why is an e-commerce platform needed?
To improve service, increase sales, and optimize processes.
? What features are important in such a platform?
Customer management, order management, store integration, analytics.
? What integrations are necessary?
With e-commerce platforms, delivery services, payment systems, email services.
? Which platforms are best for e-commerce?
The choice depends on the needs, but there are popular solutions.
? How to choose an e-commerce platform?
Evaluate needs, budget, integrations, and ease of use.
? What influences the rating of systems for online trading?
Functionality, price, user reviews, integrations, support.
? What is the cost of implementing an e-commerce system?
Depends on the complexity, number of users, and the selected platform.