Top 25 CRMs for Ecommerce: Customer Relationship Management System Ranking

LP-CRM - CRM system for e-commerce, product business and service sector. Automate sales, customer accounting and analytics. Optimize business processes with LP-CRM!

Main Advantages

• Sales increase. Analyze data to find new opportunities and increase profits.
• Marketing optimization. Personalize communication and improve campaign results.
• Convenient order management. Control all stages, from order to delivery, in one place.
• Improved customer service. Provide fast and efficient support for satisfied customers.

Main Parameters

• Sales automation
• User-friendly interface
• Integration with platforms
• Analytics and reports
• E-commerce support

Copper - CRM built for Google Workspace, perfect for e-commerce. Deep integration with Gmail simplifies customer accounting, automates sales, and improves communication. Optimize your business with Copper!

Main Advantages

• Integration with Gmail. The entire client history right in your email, quick access to data.
• Sales automation. More deals in less time, optimize the funnel.
• User-friendly interface. Easy navigation, quick search, intuitive.
• Real-time reporting. Track key metrics, make data-driven decisions.

Main Parameters

• E-commerce customer accounting
• Integration with Google Workspace
• Sales automation
• User-friendly Gmail interface
• Support for e-commerce teams

HubSpot CRM - a powerful e-commerce platform that integrates free CRM, marketing, sales, and customer support. Manage customer data, automate processes, and increase sales with a single system.

Main Advantages

• Free start. Start managing customers at no cost, with basic features.
• All data in one place. Customer information, sales, and marketing - all nearby.
• Increased sales. Personalize communication and close more deals.
• Marketing automation. Engage customers more effectively with automated campaigns.

Main Parameters

• Free CRM for e-commerce
• Online sales automation
• Integration with stores
• Convenient customer accounting
• A single platform for everything

CPAshka - CRM for dropshipping. Automates accounting of dropshippers, orders and payments. Optimize your ecommerce business with CPAshka!

Main Advantages

• Automation of dropshippers. CPAshka automatically calculates your dropshippers and their orders, saving you time.
• Convenient order management. Control every order from creation to delivery in one place.
• Sales analytics. Get reports on profit, popular products, and dropshipper performance.
• Easy integration with platforms. Connect CPAshka to your online store without any problems.

Main Parameters

• Dropshipping automation
• Accounting for e-commerce clients
• Counting dropshippers CPAshka
• Integration with marketplaces
• Sales reporting and analytics

Zoho CRM is a cloud CRM system designed to automate sales, marketing, and customer support. It is an ideal solution for eCommerce to effectively manage the customer base and increase profits.

Main Advantages

• Sales growth. Optimize the sales funnel, track leads, increase conversion.
• Service improvement. Fast customer support, increasing their loyalty and satisfaction.
• Marketing automation. Attract new customers, send targeted email newsletters.
• Data centralization. All customer information in one place, easy access.

Main Parameters

• E-commerce CRM
• Sales automation
• Flexible settings
• Zoho integration
• 24/7 customer support

Nutshell CRM is an easy-to-use CRM with integrated email marketing, designed specifically for B2B teams. An ideal ecommerce solution to help you organize your customer records and increase sales.

Main Advantages

• Clear interface. Intuitive design makes it easy for the team to work and quickly train newcomers.
• Sales automation. Automates routine tasks, allowing you to focus on deals.
• Effective email marketing. Engage customers with personalized mailings directly from Nutshell.
• Full control over deals. Track every deal, don't miss out on increasing profits.

Main Parameters

• CRM for e-commerce
• B2B CRM from Nutshell
• Sales automation
• Email marketing
• Integration with platforms

amoCRM - CRM for e-commerce with a focus on messengers. Automate sales through chat funnels, bots, and omnichannel dialogues. Customer accounting and increased conversion for your online business.

Main Advantages

• Sales chat funnels. Automate communication with customers in messengers, increase conversion and speed up sales.
• Omnichannel dialogues. Collect all requests from different channels in one window, don't lose a single customer.
• Simple integrations. Easily connect amoCRM to your website, social networks and other services.
• 24/7 helper bots. Automate answers to frequently asked questions, collect leads and support customers around the clock.

Main Parameters

• Convenient customer accounting
• E-commerce sales automation
• Integration with messengers
• amoCRM chat funnels
• Omnichannel for E-commerce

Bitrix24 - CRM for ecommerce. Automate sales, manage clients and projects in one place. Integration with online stores, contact center to support customers. Everything for effective accounting and growth of your business!

Main Advantages

• Increasing sales. Automate the sales funnel, manage customers more efficiently, and increase profits.
• Data centralization. Store all customer information in one place for quick access.
• Marketing automation. Personalize communication, create email newsletters, and attract more customers.
• 24/7 support. Get fast and high-quality support from our team at any time.

Main Parameters

• E-commerce customer accounting
• Sales automation
• Integration with platforms
• User-friendly interface
• 24/7 customer support

Creatio (Sales) is a low-code CRM platform with powerful business process automation. An ideal solution for ecommerce, allowing you to effectively manage customers and increase sales. Automate marketing, sales and service in one system!

Main Advantages

• Автоматизація продажів. Effective customer management, increased conversion and profit.
• Process automation. Customize workflows without code, quickly adapting to changes.
• 360° client profile. All customer information in one place for a personalized approach.
• Low code (Low-Code). Quick deployment and customization to suit your business needs.

Main Parameters

• E-commerce automation
• Low code
• Customer accounting
• CRM for Sales
• Process automation

OneBox OS - CRM/ERP platform for eCommerce: process automation, telephony, warehouse management and document management in a single system. Optimize customer relationships and increase sales!

Main Advantages

• Unified data space. All information about customers, orders and communications in one OneBox OS platform, without disparate systems.
• Sales automation. OneBox OS optimizes the sales funnel, increasing conversion and profit for your online store.
• Integration with marketplaces. Manage orders from different platforms (Prom, Rozetka) in one place.
• Warehouse and delivery under control. Track inventory, manage shipments and optimize logistics with OneBox OS.

Main Parameters

• User-friendly interface
• Fast support
• Affordable price
• Process automation
• Data reliability

Vtiger CRM - an eCommerce platform that unites sales, marketing, and support. Optimize customer accounting, automate processes, and increase profits with Vtiger CRM!

Main Advantages

• Increase sales. Optimize the sales funnel, track leads, and close more deals.
• Improve service. Personalize communication, resolve issues quickly, and increase customer loyalty.
• Effective marketing. Automate email campaigns, segment your audience, and analyze results.
• Centralized platform. Unite Sales, Marketing, and Help Desk in one place for effective teamwork.

Main Parameters

• Sales automation
• Convenient customer accounting
• eCommerce integration
• Marketing + Help Desk
• Vtiger: A single platform

Close - CRM designed for active sales. Ideal for ecommerce that needs call automation and email marketing. With Close, you can easily set up email series and increase the number of successful deals!

Main Advantages

• Increased sales. More deals with email marketing automation and calls with Close.
• Team productivity. With Close, your sales managers do more while spending less effort.
• Personalized approach. Segment customers and communicate with each individually.
• Full data control. The entire history of communication with the client in one place.

Main Parameters

• For e-commerce: easy integration
• Sales automation
• Customer analytics
• Convenient management
• Personalization

SugarCRM: Flexible open-source CRM, ideal for B2B sales and e-commerce. Customize it to the needs of your online business and manage your customers effectively!

Main Advantages

• Flexibility of settings. Adapt SugarCRM to the needs of your business without being limited to standard solutions.
• Open source. Expand functionality, integrate with other services, control data.
• B2B orientation. Specialized tools for managing complex B2B deals and relationships.
• Sales increase. Optimize your sales funnel, improve service and attract more customers.

Main Parameters

• E-commerce CRM: Customer accounting
• SugarCRM: Flexibility of settings
• Open source SugarCRM
• B2B: Sales orientation
• E-commerce automation

Odoo CRM - a powerful CRM system that is integrated into the Odoo ERP ecosystem. An ideal solution for ecommerce that allows you to comprehensively manage customers, sales and marketing, automating business processes to increase efficiency.

Main Advantages

• Integration with ERP. All customer, sales and warehouse data in one place. Streamline business processes.
• Increased sales. Effective lead and deal management for better deal closing.
• Marketing automation. Attract customers with personalized campaigns and track results.
• Customer data analysis. Get valuable insights to make informed business decisions.

Main Parameters

• Integration with Odoo Apps
• Sales automation
• Customer data centralization
• Ecommerce support
• Reporting and analytics

SalesDrive - CRM for e-commerce: Automate sales! Integration with marketplaces, delivery services, payment systems, and warehouse. Efficient customer and order management for your online store.

Main Advantages

• Sales automation. SalesDrive simplifies order processing, saves time, and reduces errors.
• All-in-one integrations. Connect marketplaces, delivery, and payments into a single SalesDrive system.
• Clear analytics. Get clear reports on sales, customers, and marketing effectiveness.
• Convenient warehouse management. Control inventory, avoid shortages, and optimize purchases with SalesDrive.

Main Parameters

• Marketplace integrations
• Customer accounting made easy
• Sales automation
• Convenient inventory management
• Ukrainian language support

Insightly - CRM with project management and integrations for small businesses. Manage customers, projects, and sales from a single platform. Integrates with popular ecommerce tools for efficient accounting.

Main Advantages

• Customer management. Store all customer information in one place for better engagement and increased sales.
• Marketing automation. Automate email newsletters and other marketing campaigns to attract new customers.
• Project management. Simplify project and task management to complete orders on time.
• Integrations with platforms. Easily integrate Insightly with your favorite ecommerce tools.

Main Parameters

• CRM for e-commerce
• Online customer accounting
• Projects and integrations
• For small business
• Insightly: Convenient CRM

Agile CRM - CRM for e-commerce that unites sales, marketing, and customer support in one place. Optimize customer relations and increase sales with a single platform!

Main Advantages

• User-friendly interface. Easily manage sales, marketing, and support in one place.
• Sales automation. Save time by automating routine tasks and increasing conversion rates.
• Marketing personalization. Create targeted campaigns that increase customer loyalty.
• 24/7 customer support. Provide fast and efficient support, increasing satisfaction.

Main Parameters

• CRM for e-commerce
• Sales automation
• Marketing + service
• Integration with store
• Agile CRM: all in one

NetHunt CRM - CRM in Gmail for e-commerce. Manage leads, sales funnels and automate processes directly from your mailbox. Customer accounting, Gmail integration, increased sales efficiency.

Main Advantages

• Gmail integration. All work with clients directly in your mail, without switching between tabs.
• Sales automation. Save time on routine, focus on deals.
• Sales funnels. Clear vision of the customer's path, easy analysis of efficiency.
• Reporting and analytics. Track key indicators, make informed decisions.

Main Parameters

• E-commerce customer accounting
• Gmail integration
• Sales automation
• Sales funnels
• Lead management

Capsule CRM - lightweight CRM for eCommerce. Customer, deal, and project tracking in one place. Organize sales and improve customer relationships! A convenient tool for growing your online business.

Main Advantages

• Simple integration. Easily integrates with other online trading services.
• Convenient customer management. All customer information in one place, easy search and filtering.
• Deal management. Track every deal from start to finish, increase sales.
• Communication improvement. Optimize communication with customers, increase loyalty.

Main Parameters

• Simple interface
• Integration with ecommerce
• Customer accounting
• Deal management
• Project support

Keap (ex-Infusionsoft) - CRM with marketing automation designed specifically for entrepreneurs. Simplify customer accounting and automate the sales funnel in your e-commerce business. With Keap, manage contacts, email newsletters, and tasks in one place.

Main Advantages

• Sales automation. Save time, attract more customers with automated funnels.
• Personalized marketing. Communicate with each customer personally, increase loyalty.
• Clear analytics. Track performance, make data-driven decisions, grow.
• Simple management. With Keap, everything is under control: customers, payments, communications.

Main Parameters

• CRM for e-commerce
• Marketing automation
• Simple customer accounting
• User-friendly interface
• Keap - all in one

Streak CRM: A CRM system that integrates with Gmail. Manage clients and deals right from your email! Create custom pipelines for ecommerce and track every stage of sales. Organize team work and increase profits!

Main Advantages

• Streak in Gmail. Manage sales, support, and other processes directly in your email, without switching between tabs.
• Custom pipelines. Customize the stages of customer interaction to suit your business needs.
• Email automation. Send personalized emails automatically, saving time and effort.
• Collaboration. Easily share information and collaborate with your team in Gmail.

Main Parameters

• CRM for ecommerce
• Easy integration with Gmail
• Custom sales funnels
• Online customer accounting
• Sales automation

monday sales CRM - CRM for e-commerce based on monday.com. Automate the sales funnel, manage customers, and increase profits with a flexible and customizable system. Optimize customer accounting and grow your e-commerce business!

Main Advantages

• Everything in one place. Manage customers, deals, and teams in a single interface.
• Sales automation. Reduce manual work and focus on profitable actions.
• Full customization. Customize monday sales CRM to meet the needs of your business.
• Simple integration. Easily connect your favorite tools and services.

Main Parameters

• E-commerce customer accounting
• Flexible monday.com platform
• Sales automation
• Convenient CRM for teams
• Integration with other tools

SuiteCRM - powerful open source CRM, ideal for e-commerce. Flexible customization allows you to adapt the system to the needs of your business and effectively manage your customer base.

Main Advantages

• Відкритий код. Full freedom of settings and integrations without restrictions.
• Flexibility of settings. Adaptation to the needs of your business, and not vice versa.
• Cost savings. No license fees, control over costs.
• Integration with SuiteCRM. Easy synchronization with other SuiteCRM solutions.

Main Parameters

• Accounting for e-commerce clients
• SuiteCRM customization
• Open-source CRM solution
• Sales automation
• Integration with e-shop

KeepinCRM is a simple CRM for e-commerce. Manage clients, tasks, deals, inventory, and finances in one place. An ideal solution for small and medium-sized businesses, allowing you to effectively keep track of customers and increase sales.

Main Advantages

• Centralization of data. All information about customers, orders, and interaction history in one place, making analysis and decision-making easier.
• Sales optimization. Track deals, manage your sales funnel, and increase the profit of your online store.
• Effective inventory management. Control inventory balances, avoid shortages and surpluses, and optimize logistics.
• Financial control. Track income and expenses, generate reports, and analyze the profitability of your business with KeepinCRM.

Main Parameters

• Convenient customer accounting
• Sales automation
• Integration with eCommerce
• Inventory and finance accounting
• Simplicity for SMBs

Microsoft Dynamics 365 Sales - CRM for ecommerce with deep integration with Microsoft 365. Automate sales, improve customer service, and increase profits. Copilot will help you manage deals and customers more effectively.

Main Advantages

• Integration with Microsoft 365. Efficient work thanks to familiar Office and Teams tools.
• Artificial Intelligence Copilot. Personalized advice and automation of routine tasks for sales.
• Centralized data management. Complete customer picture for better interaction and personalization.
• Sales optimization. Sales funnel automation and forecasting to increase profits.

Main Parameters

• E-commerce customer accounting
• Integration with Microsoft 365
• Sales automation
• Copilot-based analytics
• Personalized marketing