Choose a CRM for your business

TOP 26 CRM for E-commerce: Manage Your Customers!

The best CRMs for online retail: Review and comparison.

Leading

Choose a CRM for your business

№1

LP-CRM

LP-CRM - CRM for product business, e-commerce and service industry. Automate sales, manage customers and increase profits! Integration with popular platforms. Everything for the efficient operation of your e-commerce.

Advantages for Business

  • Increased sales. Personalized offers that stimulate repeat purchases and customer loyalty.
  • Communication optimization. All communication channels in one place, quick response to customer requests.
  • Automation of routine. Saving time on repetitive tasks, focus on strategy and development.
  • Efficiency analysis. Reporting for making informed decisions, improving business processes.

Characteristics

  • E-commerce sales automation
  • User-friendly interface for the team
  • Integration with e-commerce platforms
  • Customer and sales analytics
  • Support for product business
LP-CRM
№2

Agile CRM

Agile CRM: A CRM system for e-commerce that combines sales, marketing, and support in a single interface. Optimize customer management and increase profit with Agile CRM! benefit1- All in one place

Advantages for Business

  • Все в одному місці. Sales, marketing, and service in a single interface for better collaboration.
  • Sales growth. Marketing and sales automation increases your business's profit.
  • Simple integration. Easily integrates with other tools for seamless operation.
  • Improved loyalty. Personalized approach to customers increases their satisfaction.

Characteristics

  • E-commerce CRM #1
  • Sales integration
  • All-in-one marketing
  • Service automation
  • Agile CRM: all together
Agile CRM
№3

NetHunt CRM

NetHunt CRM - CRM in Gmail for e-commerce: manage leads, build sales funnels and automate processes directly from your mail. Optimize customer interaction and increase sales!

Advantages for Business

  • Gmail integration. Manage sales without leaving your email, quickly and conveniently.
  • Sales increase. Automation and sales funnels for profit growth.
  • Communication improvement. The entire client history in one place, always at hand.
  • Marketing automation. Personalized mailings and customer segmentation.

Characteristics

  • CRM for e-commerce
  • Integration with Gmail
  • Sales automation
  • Lead management
  • Sales funnels
NetHunt CRM
№4

OneBox OS

OneBox OS - CRM/ERP platform for e-commerce. Automate sales, warehouse, telephony and document management in one system. Manage customers, orders and processes efficiently!

Advantages for Business

  • All in one place. Manage orders, customers, warehouse and finances in a single system integrated with your online store.
  • Sales automation. Optimize the sales funnel, from lead to deal, and increase conversion through automatic reminders.
  • Effective communication. Keep a history of interactions with each customer, integrate telephony and messengers for better service.
  • Analytics and reporting. Get a complete picture of your business, track key metrics, and make informed decisions based on data.

Characteristics

  • CRM+ERP for e-commerce
  • Business automation
  • Processes, warehouse, telephony
  • Integration with stores
  • 24/7 customer support
OneBox OS
№5

Keap (ex-Infusionsoft)

Keap (formerly Infusionsoft) - CRM and marketing automation built specifically for entrepreneurs. Automate sales, marketing and simplify customer interaction in your e-commerce business. Ideal for scaling!

Advantages for Business

  • Marketing automation. Personalize communication, increase sales.
  • Data centralization. All customer information in one place, always at your fingertips.
  • Easy lead engagement. Turn website visitors into loyal customers.
  • Sales growth. Automate routine and focus on business development.

Characteristics

  • CRM for e-commerce
  • Sales automation
  • Customer segmentation
  • Marketing automation
  • Integration with platforms
Keap (ex-Infusionsoft)
№6

Bitrix24

Bitrix24 - CRM system and workspace for e-commerce. Automate sales, communicate with customers through the contact center, and manage projects. All in one solution for your online business!

Advantages for Business

  • Sales growth. Automate the sales funnel, increase conversion and profit of your online business.
  • Data centralization. All customer information in one place for better service and personalization.
  • Time saving. Automation of routine tasks, freeing up resources for strategic goals.
  • Improved communication. Integrated tools for communicating with customers in any channel.

Characteristics

  • Sales automation
  • Integration with ecommerce
  • Data centralization
  • User-friendly interface
  • 24/7 support
Bitrix24
№7

SalesDrive

SalesDrive - CRM for online stores: integration with marketplaces, delivery, payments, and warehouse. Optimize sales, automate processes, increase profits. All in one system!

Advantages for Business

  • All in one place. Manage sales, warehouse, delivery, and payments from a single SalesDrive platform.
  • Sales growth. Marketing automation and analytics to increase your store's profits.
  • Time saving. Integrations with marketplaces will free up time to grow your business.
  • Easy start. The intuitive SalesDrive interface for quick implementation.

Characteristics

  • Ecom sales automation
  • Integrations: everything in one place
  • Convenient customer accounting
  • 24/7 support
  • Increased profits
SalesDrive
№8

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM for e-commerce with built-in telephony, email and AI. Optimize sales, automate routine tasks, and improve customer relationships with intelligent tools.

Advantages for Business

  • All in one. Phone, email and AI - in a single platform for effective communication.
  • Sales growth. More leads, deals and satisfied customers thanks to automation.
  • Easy start. Intuitive interface and quick setup for instant use.
  • AI assistant. Automation of routine tasks, data analysis and personalized recommendations.

Characteristics

  • CRM for e-commerce
  • Telephony & email
  • AI sales assistant
  • Process automation
  • Customer analytics
Freshworks CRM (Freshsales)
№9

Zoho CRM

Zoho CRM - cloud-based CRM system for e-commerce that automates sales, marketing, and customer support. Optimize your sales funnel, improve customer engagement, and increase profits with Zoho CRM!

Advantages for Business

  • Sales growth. Optimize your sales funnel, increase conversion rates, and attract more customers using Zoho CRM's powerful tools.
  • Marketing automation. Attract leads, segment your audience, and personalize campaigns for maximum efficiency with Zoho CRM.
  • 24/7 customer support. Provide quality support, resolve issues quickly, and increase customer loyalty with Zoho CRM.
  • Real-time analytics. Make informed decisions based on data about sales, marketing, and service with Zoho CRM.

Characteristics

  • Sales optimization
  • User-friendly interface
  • Marketing automation
  • 24/7 customer support
  • Integration with e-commerce
Zoho CRM
№10

Streak CRM

Streak CRM is a CRM right in your Gmail inbox. Organize customers, deals, and ecommerce sales with customizable pipelines. Everything you need to run your business - in a familiar Gmail interface.

Advantages for Business

  • All in Gmail. Don't leave the familiar interface to manage sales.
  • Custom pipelines. Customize sales stages for your business process.
  • Automation. Automate routine tasks and save time.
  • Collaboration. Easily share information and collaborate with the team.

Characteristics

  • Gmail integration
  • Custom funnels
  • For e-commerce
  • Sales automation
  • Customer tracking
Streak CRM
№11

Creatio (Sales)

Creatio (Sales) - low-code CRM platform for e-commerce. Automate sales, marketing and service. Integrate with your online store, increase customer loyalty and increase profits. CRM with process automation for effective work with clients.

Advantages for Business

  • Sales automation. Increase team efficiency by focusing on the main thing.
  • Interaction personalization. Meet customer needs with relevant offers.
  • Fast implementation. The Creatio Sales platform easily adapts to your business processes.
  • Low code. Change and expand functionality without programming.

Characteristics

  • E-commerce sales automation
  • Low code, quick setup
  • CRM for your business growth
  • Integration with online stores
  • Process sales automation
Creatio (Sales)
№12

SuiteCRM

SuiteCRM - Open source CRM that is ideal for e-commerce. Flexible, customizable to the needs of your business and will help you effectively manage customers and increase sales.

Advantages for Business

  • Free software. Open-source, no license fees. Full freedom of action and cost savings.
  • Flexibility of settings. Adapt SuiteCRM to the needs of your business. Integration with other tools.
  • All data is under control. Information is stored on your servers. Security and confidentiality.
  • Sales improvement. Optimize the sales funnel. Increase customer loyalty and profit.

Characteristics

  • CRM for e-commerce
  • Open source, flexibility
  • Sales automation
  • Reporting and analytics
  • Integration with platforms
SuiteCRM
№13

Pipedrive

Pipedrive is a CRM designed to grow your ecommerce. Visualize your sales pipeline, easily manage deals, and increase conversion. Optimize customer relationships and focus on closing deals with Pipedrive!

Advantages for Business

  • Sales visualization. A clear overview of deals at each stage of the sales funnel, easy progress tracking.
  • Increased conversion. Pipedrive helps you identify and close more deals by focusing on sales.
  • Routine automation. Save time with automatic tasks and reminders of important actions.
  • Clear analytics. Get clear reports and forecasts to optimize your strategy.

Characteristics

  • Convenient for e-commerce
  • Sales funnel visualization
  • Optimization of deal conversions
  • Easy integration with platforms
  • Intuitive Pipedrive interface
Pipedrive
№14

Salesforce Sales Cloud

Salesforce Sales Cloud - #1 CRM for eCommerce! Automate sales, build effective funnels, analyze data, and increase profits. Get full control over your customer base. The perfect solution for your online business!

Advantages for Business

  • Sales growth. Optimize the funnel, increase conversion and profit.
  • Deep analytics. Analyze data, identify trends, make decisions.
  • Personalization. Create a personalized experience for each client.
  • Data centralization. All customer information in one place.

Characteristics

  • Sales automation
  • Integration with platforms
  • Customer data analysis
  • Personalization of interaction
  • Loyalty increase
Salesforce Sales Cloud
№15

Vtiger CRM

Vtiger CRM - a comprehensive CRM platform for e-commerce. Automate sales, marketing, and customer support in one place. Streamline your sales funnel, increase loyalty, and increase your online store's profit!

Advantages for Business

  • Sales, Marketing, Help Desk. All in one tool for seamless teamwork.
  • Sales increase. Automation of leads, deals, and performance analysis.
  • Support improvement. Quick response and resolution of customer problems.
  • Resource optimization. Saving time and money through automation.

Characteristics

  • Sales automation
  • Customer data analysis
  • Improving customer support
  • Marketing tools
  • Integration with platforms
Vtiger CRM
№16

Close

Close - CRM designed for sales teams that actively use calls and email newsletters. Automate communication with e-commerce clients, increase sales, and build strong relationships with buyers. Ideal for focusing on results!

Advantages for Business

  • Sales growth. More deals thanks to effective sales tools.
  • Communication automation. Save time on routine, focus on customers.
  • Improved relationships. Track interaction history, build trust.
  • Effective sales tool. Close: powerful calls and email series in one place.

Characteristics

  • Sales automation
  • Email integration
  • One-click calls
  • Lead reporting
  • Ecommerce support
Close
№17

KeyCRM

KeyCRM - Ukrainian CRM for e-commerce. It unifies orders from all channels, simplifies communication with customers, manages inventory, and provides powerful analytics. Optimize your business with KeyCRM!

Advantages for Business

  • All in one place. Orders, clients, inventory - all in KeyCRM
  • Clear analytics. Get clear reports for decision-making
  • Time saving. Automation of routine tasks frees up team time
  • Ukrainian support. The support team is always ready to help you

Characteristics

  • Order management
  • Marketplace integration
  • Sales automation
  • Reporting and analytics
  • Ukrainian language support
KeyCRM
№18

CPAshka

CPAshka - CRM for dropshipping. Automate accounting for dropshippers, orders and payments. Optimize customer relations in your e-commerce business.

Advantages for Business

  • Automation of payments. CPAshka automatically calculates dropshippers' rewards, saving you time.
  • Dropshipper control. Easily track their activity and performance in real time.
  • Increased profits. Optimize work with partners and scale your business.
  • Easy integration. Quickly connect CPAshka to your store and get started.

Characteristics

  • Dropshipping automation
  • Dropshipper accounting made easy
  • CRM for e-commerce
  • User-friendly interface
  • CPA sales analysis
CPAshka
№19

Insightly

Insightly: CRM + projects for growing your ecommerce. Manage customers, sales and projects in one place. Integrations with popular platforms for SMB. Automate marketing and increase profits!

Advantages for Business

  • Understandable analytics. Get valuable customer and sales data to grow your business.
  • Project management. Manage projects and tasks in one place, without chaos.
  • Integrations. Easily connect the services you need to optimize your work.
  • Sales automation. Speed up deals and increase the profit of your online store.

Characteristics

  • CRM for e-commerce
  • Simple project management
  • Integrations for SMB
  • Sales automation
  • 24/7 customer support
Insightly
№20

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - CRM for eCommerce that combines the power of Microsoft 365 and Copilot. Automate sales, improve customer interaction, and increase profits with deep integration and artificial intelligence.

Advantages for Business

  • Integration with Microsoft 365. Easily connect Outlook, Teams, and other familiar tools.
  • Copilot for sales. Get AI support for data analysis and interaction personalization.
  • Increased sales. Optimize your sales funnel and increase customer loyalty.
  • Analytics and reports. Get deep insights into sales performance and customer behavior.

Characteristics

  • eCommerce sales optimization
  • Integration with Microsoft 365
  • Automation with Copilot
  • eCommerce customer analytics
  • Communication personalization
Microsoft Dynamics 365 Sales
№21

SugarCRM

SugarCRM - Flexible open-source CRM system, ideal for B2B sales in e-commerce. Customize it to your needs and manage customers more effectively!

Advantages for Business

  • Full adaptation. Customize SugarCRM to the unique needs of B2B sales.
  • Open source. Integrate with any service and expand functionality.
  • Sales optimization. Automate the sales funnel to increase profits.
  • Personalization. Create an individual experience for each client, increasing loyalty.

Characteristics

  • E-commerce CRM
  • Sales automation
  • Open source
  • B2B orientation
  • Flexibility of settings
SugarCRM
№22

monday sales CRM

monday sales CRM - flexible CRM system based on monday.com, designed to optimize sales in e-commerce. Manage leads, deals and customers effectively! Integration with other monday.com tools for comprehensive automation.

Advantages for Business

  • Automation of routine. Focus on sales, not repetitive tasks.
  • Full customization. Customize to the needs of your unique business.
  • Integration with tools. Easily connect your favorite services and applications.
  • Sales growth. Optimize the sales funnel and increase profits.

Characteristics

  • Flexibility based on monday.com
  • Sales automation
  • Convenient teamwork
  • Centralized customer base
  • Improving customer experience
monday sales CRM
№23

Copper

Copper - CRM, tightly integrated with Google Workspace, ideal for ecommerce. Automate sales and manage customers directly from Gmail. Optimize the sales funnel and increase team productivity with Copper!

Advantages for Business

  • Integration with Gmail. All communication with customers directly in your email, without switching.
  • Sales automation. More deals, less manual work. Free up time for strategy!
  • User-friendly interface. Intuitive design, quick learning for the team.
  • Real-time reporting. Track sales performance and analyze data for improvements.

Characteristics

  • Easy integration with Gmail
  • Sales automation
  • User-friendly interface
  • Google Workspace support
  • Customer base optimization
Copper
№24

Capsule CRM

Capsule CRM - Simple CRM for ecommerce. Manage contacts, deals, and projects in one place. Ideal for small businesses and boosting sales in online stores.

Advantages for Business

  • Simple integration. Easily connect to your e-commerce platform to centralize data.
  • Convenient deal management. Track every deal from start to successful completion.
  • Improved communication. The entire customer interaction history in one place for personalization.
  • Efficient project management. Organize tasks, track progress, and collaborate with your team.

Characteristics

  • User-friendly interface
  • Sales automation
  • E-commerce integration
  • Deal and contact tracking
  • Simple project management
Capsule CRM
№25

Binotel SmartCRM

Binotel SmartCRM - CRM for eCommerce from Binotel: 360° customer profile, sales analytics, task management, and integration with your PBX. Optimize customer relations and increase profit!

Advantages for Business

  • 360° customer profile. All interaction history in one place, improve service.
  • Sales analytics. Get reports, identify trends and improve ROI.
  • Task automation. Reminders, funnel stages, you won't forget anything anymore.
  • PBX integration. Connect with customers in one click, call recording.

Characteristics

  • 360° customer card
  • Sales analytics
  • PBX integration
  • Task automation
  • eCommerce support
Binotel SmartCRM
№26

Nutshell

Nutshell is a simple CRM + email marketing for B2B teams that is ideal for ecommerce. Streamline sales, manage customers, and automate email campaigns in one intuitive tool.

Advantages for Business

  • Intuitive interface. Easy to learn, quick start for the team.
  • Full customer view. All customer information in one place.
  • Sales automation. More deals in less time with Nutshell.
  • Email marketing included. Create mailings and track results.

Characteristics

  • CRM for e-commerce
  • Easy to use
  • Email marketing for B2B
  • Sales automation
  • Reporting and analytics
Nutshell
How to choose?

CRM compared

# Tool Purpose Key functionality Free rate Price from
1LP-CRMProduct business, e-commerce, service industrySales automation, customer management, integrationsFree version up to 50 orders per monthfrom $9/month
2Agile CRMe-commerce, SMBMarketing automation, sales automation, customer supportFree plan (up to 10 users)from $8.99/month per user
3NetHunt CRMeCommerce, sales, marketingCRM in Gmail, sales automation, e-commerce14-day testfrom $24/month per user
4OneBox OSeCommerce, small/medium businessCRM, ERP, e-commercePart of the applications is freefrom $1.99/month (per 1000 records)
5Keap (ex-Infusionsoft)Entrepreneurs, small businessCRM, automation, e-commerceTrial (free)from $159/month
6Bitrix24Small business, e-commerceCRM, automation, communicationsFree planfrom $61/month (5 users)
7SalesDriveOnline stores, e-commerceIntegration, automation, optimization14 day testfrom 349 UAH/month
8Freshworks CRM (Freshsales)eCommerce, B2B, SaaSSales, automation, relationshipsFree planfrom $9/month per user
9Zoho CRMSmall, medium, businessSales automation, marketing, customer supportFree plan (up to 3 users)from $20/month per user
10Streak CRMSmall business, sales, startupsGmail CRM, Sales pipelines, Deal managementFree planfrom $59/month per user
11Creatio (Sales)E-commerce, salesSales automation, process CRM, e-commerce integrationFree trial accessprice on request
12SuiteCRMeCommerce, small businessOpen source, flexibility, integrationOpen source software (free)from $0/month (self-hosted)
13PipedriveeCommerce, sales, marketingSales pipeline, automation, reports14 day trialfrom $14.90/month per user
14Salesforce Sales CloudeCommerce, online businessSales automation, sales funnel, data analysis30 day testfrom $25/month per user
15Vtiger CRMeCommerce, small/medium businessAutomation, sales funnel, customer supportTest for 15 daysfrom $15/month per user
16CloseSales departments, eCommerceCalls, email, automationTest for 14 daysfrom $49/month per user
17KeyCRMe-commerce, entrepreneurs, managersOrders, communication, accounting14-day trialfrom $19/month
18CPAshkaDropshippers, ecommerce, entrepreneursAccounting, automation, optimizationFree for the first 100 leadsfrom $5/month
19InsightlySMB, ecommerceCRM, projects, automation14 day trialfrom $29/month per user
20Microsoft Dynamics 365 SalesSales, marketing, businessSales automation, Copilot, M365 integration30-day testfrom $65/month per user
21SugarCRMB2B, e-commerceOpen source, flexibility, B2BFree testfrom $49/month per user
22monday sales CRME-commerce, salesLead management, automation, integrationFree plan (up to 2 users)from $12/month per user (min. 3 seats)
23CoppereCommerce, sales, marketingIntegration, automation, productivity14-day trialfrom $29/month per user
24Capsule CRMSmall business, eCommerceContacts, Deals, ProjectsFree planFrom $18/month per user
25Binotel SmartCRMeCommerce, sales, businessCustomer profile, sales analytics, PBX integration-from 399 UAH/month per employee
26NutshellB2B, eCommerce, salesCRM, Email marketing, Sales automation14 day testfrom $16/month per user
Frequently Asked Questions

Frequently Asked Questions

? What is a CRM for e-commerce?
It is a tool for centralized customer data management, increasing sales, and improving service
? What are the benefits of using a CRM?
It helps automate processes, personalize communication, and increase customer loyalty
? How to choose the right CRM?
Consider business size, needs, and integration with other tools
? Is a CRM necessary for small businesses?
Yes, it helps to effectively manage customers from the very beginning
? What is important in CRM integration?
It should easily integrate with your website, email, and other services
? What CRM functions are most important?
Contact management, marketing automation, and reporting
? How much does CRM implementation cost?
The cost depends on the chosen platform and required settings
? How does CRM improve customer support?
It allows you to quickly respond to requests and provide personalized support