The best CRMs for online stores in Ukraine: TOP 25

LP-CRM - CRM for product business, e-commerce and services in Ukraine. Automate online store sales, manage customers and increase profits! Easy integration and user-friendly interface.

Main Pros

• All in one place. Manage orders, customers and products efficiently in LP-CRM.
• Sales growth. Marketing automation increases loyalty and profits.
• Analytics and reports. Get the data you need to make informed decisions.
• 24/7 support. We are always ready to help you with any question.

Key Characteristics

• Sales automation
• User-friendly interface
• UA language support
• Integration with Nova Poshta
• Business process optimization

SalesDrive - CRM for online stores in Ukraine. Sales automation: integrations with marketplaces, delivery services, payment systems, warehouse accounting. Optimize business processes and increase profits!

Main Pros

• SalesDrive Integration. All sales in one place: marketplaces, delivery, payments and warehouse.
• Automation of routine. Forget about manual data entry, SalesDrive will do everything for you.
• Profit growth. Optimize sales and increase customer loyalty.
• SalesDrive - simplicity. Intuitive interface, quick implementation and support.

Key Characteristics

• Integrations with marketplaces
• Sales automation
• Convenient warehouse management
• Ukrainian language support
• Order processing optimization

Copper CRM is a CRM tightly integrated with Google Workspace, especially Gmail. Convenient for managing online store customers directly from your email. Optimize sales and communication with Copper!

Main Pros

• Integration with Gmail. The entire history of communication with customers directly in the mail, without switching between tabs.
• Sales automation. Save time by automating routine tasks such as data updates.
• Real-time reporting. Get instant sales data for quick and informed decisions.
• Convenience of Google Workspace. Easy integration with familiar tools, minimum adaptation time.

Key Characteristics

• For e-commerce: Ukraine
• Sales automation
• Gmail integration
• Copper: Simplicity
• Google Workspace support

Less Annoying CRM - A simple CRM for small businesses and online stores. No complex features, just what you need to effectively manage customers and sales. The perfect solution for Ukrainian online businesses looking for ease and convenience!

Main Pros

• Easy setup. Intuitive interface, quick start without the need for training.
• Transparent prices. Transparent cost with no hidden fees, you only pay for users.
• Ukrainian support. Prompt support in Ukrainian, tailored to the needs of the business.
• All in one place. Manage customers, deals and tasks in a single platform.

Key Characteristics

• CRM for e-commerce UA
• Sales automation
• Integrations with stores
• Less Annoying CRM-UA
• Easy to use

SuiteCRM - a powerful open-source CRM. Ideal for online stores that require flexible customization. Optimize sales and improve customer service with SuiteCRM!

Main Pros

• Open source. Full freedom of customization and integration with other services. Data control.
• Flexible customization. Adapt to business needs, expand functionality as needed.
• Sales automation. Optimize the sales funnel, improve communication with customers.
• Increased profits. Effective customer management leads to increased sales and loyalty.

Key Characteristics

• CRM for e-commerce UA
• SuiteCRM Customization
• Open source
• Integration with IM of Ukraine
• SuiteCRM Sales Automation

Pipedrive: CRM for online stores focused on increasing deal conversion rates. Visualize your sales pipeline, track the progress of each deal, and automate routine tasks. Optimize sales with Pipedrive!

Main Pros

• Sales visualization. See every deal visually, control the process.
• Increased conversion rates. Pipedrive helps close more deals faster.
• Routine automation. Free up time for customers, don't waste it on repetitions.
• Integrations for e-commerce. Easily connect Pipedrive with your store.

Key Characteristics

• For e-commerce: automation
• Integrations with marketplaces
• User-friendly interface
• Sales reports
• Ukrainian language support

Insightly - CRM for SMB that combines customer and project management. Integrations with other tools automate the business processes of the online store, increasing sales efficiency and customer loyalty.

Main Pros

• Clear interface. Easy navigation and quick access to the functions you need for your online business.
• Effective management. Optimize sales, marketing, and customer support in one place.
• Project management. Coordinate projects, tasks, and deadlines to keep everything on time.
• Integrations. Connect your favorite tools and services for seamless operation.

Key Characteristics

• CRM for e-commerce in Ukraine
• Insightly: CRM + Projects
• Integrations for small business
• User-friendly Insightly interface
• Sales automation

SugarCRM - flexible open-source CRM, ideal for B2B sales. Optimize the sales funnel, improve customer service and increase profits. An excellent CRM choice for an online store.

Main Pros

• Open source. Full freedom to customize to the needs of your business, integration with any services.
• B2B focus. Tools for effective management of complex B2B sales, increasing customer loyalty.
• Scalability. Easily adapts to the growth of your business, ensuring uninterrupted operation.
• Sales analytics. Detailed reports and forecasts for making informed decisions, increasing profitability.

Key Characteristics

• Quick integration with platforms
• User-friendly interface for beginners
• Business process automation
• Ukrainian language support
• Favorable tariff plans

Salesforce Sales Cloud - CRM leader for Ukrainian online stores. Build effective sales funnels, automate processes, and get deep analytics to increase profits. Optimize customer interaction at every stage!

Main Pros

• Зростання продажів. Salesforce helps increase sales through effective customer engagement and process automation.
• Improved analytics. Get in-depth reports and data analysis for informed decision-making.
• Marketing optimization. Personalize customer communication and increase the effectiveness of advertising campaigns.
• Increased customer loyalty. Build strong relationships with customers through personalized approach and fast support.

Key Characteristics

• CRM for e-commerce
• Sales automation
• Profit growth
• Customer analytics
• Integration with platforms

KeyCRM - Ukrainian CRM for online stores. Combines orders from all channels, chats with customers, inventory management and analytics. Optimize business processes and increase profits!

Main Pros

• All channels in one window. Manage orders from Prom, Rozetka, websites and social networks centrally
• Online inventory management. Control inventory, avoid shortages and surpluses of goods
• Convenient communication with the client. Communicate in chats, messengers and email from one interface
• Sales analytics. Track key metrics to make informed decisions for growth

Key Characteristics

• Intuitive interface
• Quick integration with platforms
• Sales automation
• Convenient order management
• Powerful sales analytics

Agile CRM - A CRM system that integrates sales, marketing, and service. The ideal solution for optimizing your online store's operations! Manage everything from a single interface, increase customer loyalty, and boost sales.

Main Pros

• All in one place. Sales, marketing, and support - in Agile CRM's user-friendly interface for your online business.
• Sales growth. Easily manage leads and increase conversion rates with Agile CRM!
• Marketing automation. Personalized campaigns and time savings with Agile CRM.
• 24/7 customer support. Provide the best service with Agile CRM - satisfied customers!

Key Characteristics

• Convenient CRM for e-commerce
• Agile sales automation
• Marketing + service in Agile CRM
• Integration with UA platforms
• Support for businesses in Ukraine

Odoo CRM - CRM module integrated into the Odoo ERP system. Optimize sales, marketing, and customer support in one place. The perfect solution for e-commerce in Ukraine!

Main Pros

• Єдиний простір даних. All customer and sales information in one place, making analysis and decision-making easier.
• Sales automation. Odoo CRM automates routine tasks, allowing you to focus on customers and increasing profits.
• Integration with other software. Easily integrates with other Odoo modules, such as accounting or warehouse, for seamless operation.
• Clear analytics. Get clear reports on sales and customer performance to optimize your strategy.

Key Characteristics

• Sales automation
• User-friendly interface
• ERP integration
• Reports and analytics
• Support in Ukraine

Zoho CRM - a powerful cloud CRM for Ukrainian e-commerce. Automate sales, marketing, and customer support. Optimize your sales funnel, increase customer loyalty, and grow your online store with Zoho CRM!

Main Pros

• Sales optimization. Increase profits through data analysis and funnel automation.
• Personalized marketing. Attract customers with targeted campaigns and loyal communication.
• 24/7 support. We are always here to help you solve any issues.
• Integration with Zoho apps. Create a single space to manage your business with other Zoho tools.

Key Characteristics

• CRM for e-commerce in Ukraine
• Sales and service automation
• Integration with e-commerce platforms
• Flexibility and scalability of Zoho CRM
• Marketing campaign optimization

Looking for a CRM for an online store in Ukraine? monday sales CRM is a flexible solution based on monday.com, adapted for sales teams. Optimize your sales funnel, automate routine tasks and increase the productivity of your online business!

Main Pros

• Convenient integration. Easily connect to other monday.com tools for holistic management.
• Process personalization. Customize to the unique needs of your business for better adaptation.
• Routine automation. Free up the team's time from repetitive tasks, focus on sales.
• Full data control. All customer information in one place for better analysis and action.

Key Characteristics

• Sales automation
• Integration with monday.com
• User-friendly interface
• Ukrainian language support
• Sales funnel optimization

Close - CRM for sales teams specializing in sales. Focused on increasing sales through automated calls and email newsletters. Great for online stores looking to maximize profit from every customer.

Main Pros

• Increasing sales. Close helps increase profits by automating the sales funnel and improving customer communication.
• Calls and email in one place. Save time and improve efficiency by having all the tools at your fingertips.
• Automatic email series. Attract more customers by setting up automated email chains.
• Analytics and reports. Gain valuable insights into sales performance and improve your strategy.

Key Characteristics

• Integration with Rozetka
• Sales automation
• Profitability analytics
• Ukrainian support
• User-friendly interface

Microsoft Dynamics 365 Sales: CRM for online commerce with deep integration with Microsoft 365 and Copilot tools. Increase sales, automate processes, and improve customer service for your online store.

Main Pros

• Sales automation. Optimizes the sales funnel, increasing profit.
• Deep 365 integration. Easily combine data from Excel, Outlook, and others.
• Copilot - AI assistant. Get tips and analytics for better decisions.
• Personalized experience. Analyze customer behavior for better interaction.

Key Characteristics

• For e-commerce
• Sales automation
• Integration with 365
• With Copilot
• Deep data analysis

KeepinCRM is a simple CRM for small and medium-sized businesses in Ukraine. Manage customers, tasks, deals, warehouse, and finances in one place! Ideal for online stores. Automate sales and increase profits!

Main Pros

• Sales automation. Free up time from routine, focus on customers!
• Order management. All order information in one place.
• Customer accounting. Save communication history and analyze data.
• Integration with mail/telephony. Communicate with customers effectively without leaving KeepinCRM.

Key Characteristics

• CRM for online trading
• Easy start in KeepinCRM
• Sales automation
• Customer/deal accounting
• User-friendly Keepin interface

HubSpot CRM - a powerful and free CRM system for online stores. Automate marketing, sales, and customer support on a single platform. Optimize your business in Ukraine!

Main Pros

• Free start. Use HubSpot's basic functionality for free to evaluate the benefits.
• All in one place. Manage marketing, sales, and support on one platform.
• Sales automation. Automate routine tasks to focus on closing deals.
• Improved customer service. Personalize interactions and increase customer loyalty.

Key Characteristics

• Integration with e-commerce
• Sales automation
• Free CRM to start
• Clear data analytics
• Ukrainian language support

Binotel SmartCRM - CRM for online stores. 360° customer profile, sales analytics, tasks and integration with Binotel PBX. Everything for effective work with clients!

Main Pros

• 360° customer profile. The entire interaction history in one place for better service.
• Sales analytics. Get reports and build strategies to grow profits.
• Task automation. Plan and control task execution by the team.
• Integration with Binotel PBX. Convenient call management and analysis of communications with clients.

Key Characteristics

• For online commerce
• 360° customer profile
• CRM sales analytics
• Integration with PBX
• Tasks and reminders

Freshworks CRM (Freshsales) - CRM for online stores with integrated telephony, email and AI assistant. Automate sales, improve customer communication and increase profits. Try it for free!

Main Pros

• Increased sales. Built-in telephony, email and AI help attract more customers and close deals faster.
• Automation of routine. The AI assistant automates tasks, freeing up time for important strategic decisions for business development.
• Improved service. With centralized customer information, you will provide personalized experience and loyalty.
• Clear analytics. Get valuable insights about customers and sales performance to make informed decisions.

Key Characteristics

• For e-commerce in Ukraine
• With telephony and email
• AI Sales Assistant
• Marketing automation
• Simple implementation

Capsule CRM is a lightweight CRM system ideal for online stores. Easily manage contacts, deals, and projects in one place. Optimize sales and improve customer service!

Main Pros

• Simple customer management. Keep all customer information in one place for better interaction.
• Increased sales. Track deals and forecast profits so you don't miss any opportunities.
• Communication optimization. The entire history of communication with the client is always at hand, improving service.
• Convenient project management. Track tasks, deadlines and results to ensure everything is on time.

Key Characteristics

• CRM for online trading
• Easy implementation
• Convenient for sales
• Process automation
• Ukrainian support

NetHunt CRM is a CRM in Gmail, perfect for online stores. Manage leads, sales funnels, and automate processes directly from your email. Increase efficiency and sales with NetHunt!

Main Pros

• Integration with Gmail. Manage sales directly from your email, without switching between tabs.
• Sales automation. Set up automatic actions to save time.
• Convenient sales funnel. Visualize the customer journey and control every stage.
• Communication personalization. Create individual offers to increase loyalty.

Key Characteristics

• CRM for e-commerce UA
• Integration with Gmail
• Sales automation
• Convenient sales funnel
• Online customer accounting

CPAshka - CRM system for dropshipping. Automate the accounting of dropshippers, simplify order processing and increase profits. Optimized for the Ukrainian market.

Main Pros

• Automation of dropshipping. Forget about manual accounting, everything is automated.
• Accurate accounting of dropshippers. No payment will be missed, no penny will be lost.
• Increased profitability. Optimize processes to earn more.
• Integration with platforms. Easily connect CPAshka to your store.

Key Characteristics

• Automation of dropshipping
• Accounting for dropshippers
• CRM for e-commerce UA
• Integration with stores
• User-friendly interface

Apptivo is a CRM system with a set of business applications designed for small and medium-sized businesses. Streamline your online store's sales, marketing, and customer support with Apptivo's flexible tools!

Main Pros

• Sales growth. Streamline the sales funnel, attract more customers, and increase profits.
• Data centralization. All customer and order information in one place, available 24/7.
• Marketing automation. Personalized email newsletters, audience segmentation, and campaign performance tracking.
• Reporting and analytics. Analyze key metrics, make informed decisions, and improve business results.

Key Characteristics

• CRM for e-commerce UA
• Sales automation
• Customer analytics
• Apptivo: CRM for SMB
• Flexible integration

Bitrix24 - CRM and workspace for your online store! Automate sales, process orders, manage projects, and communicate with customers in one place. Increase profits and optimize team performance!

Main Pros

• Sales automation. Forget about routine, focus on business development! Bitrix24 automates order processing and customer communication.
• Convenient contact center. Unite all customer communication channels in one place. Respond to requests promptly and increase loyalty.
• Effective project management. Plan, coordinate, and control team tasks in real time. Bitrix24 is the key to timely project completion.
• Analytics and reports. Get a complete picture of your business with detailed reports and sales analytics. Make informed decisions to increase profits.

Key Characteristics

• CRM for e-commerce UA
• Integration with Nova Poshta
• Sales automation
• User-friendly interface
• 24/7 support