Choose a CRM for effective work

TOP 23 CRMs for Product-Based Businesses: Order Processing

The best CRMs for efficient online store order processing.

Leading

Choose a CRM for effective work

№1

LP-CRM

LP-CRM - CRM for product business, e-commerce and services. Automate order processing, manage customers and increase sales! Ideal for product

Service Advantages

  • Sales automation. Optimize your sales funnel and increase profits.
  • Easy order tracking. Convenient control over every order in one place.
  • Clear analytics. Track key metrics and make data-driven decisions.
  • Integration with services. Connect your favorite tools for effective work.

Characteristics

  • Sales automation
  • Convenient order tracking
  • Integration with marketplaces
  • Fast application processing
  • Sales analytics
LP-CRM
№2

amoCRM

amoCRM - CRM with a focus on messengers. Automate the processing of product orders through chat funnels, bots, and omni-channel dialogues. Increase sales by communicating with customers where it is convenient for them!

Service Advantages

  • Omnichannel. All clients in one window: messengers, mail, calls. Don't miss a single request!
  • Chat funnels. Automate sales through messengers. Easily guide customers to purchase!
  • Sales bots. Set up automatic replies and order processing 24/7.
  • Personalized communication. Individual approach to each client, increasing loyalty and sales.

Characteristics

  • Convenient CRM for goods
  • Sales automation
  • Integration with marketplaces
  • Managing customers easily
  • Order processing optimization
amoCRM
№3

Streak CRM

Streak CRM is a CRM that is built directly into Gmail. Organize order processing, create your own sales funnels and manage customers without leaving your usual email interface.

Service Advantages

  • Integration with Gmail. All communication with customers in one place, conveniently and quickly.
  • Custom pipelines. Customize the sales funnel for your business, from idea to deal.
  • Task automation. Forget about routine, automate mailing and reminders.
  • Reporting and analytics. Track the success of deals, analyze sales to improve results.

Characteristics

  • Sales automation
  • Convenient lead management
  • Integration with Gmail
  • Custom sales funnels
  • Quick order accounting
Streak CRM
№4

CPAshka

CPAshka - CRM for dropshipping. Automate accounting and payments to dropshippers! Convenient system for processing product orders and controlling profitability.

Service Advantages

  • Automation of orders. Reduce manual labor, process more orders faster and more efficiently.
  • Automatic accounting of dropshippers. Accurate calculation of payments, transparency in settlements with partners.
  • User-friendly interface. Intuitive design, easy training and quick start.
  • Detailed analytics. Analyze sales, track performance, make informed decisions.

Characteristics

  • Order automation
  • Convenient partner accounting
  • Fast product processing
  • Integration with CPA networks
  • Real-time reporting
CPAshka
№5

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM with built-in telephony and email for efficient processing of product orders. An AI assistant automates routine tasks, increasing sales and customer loyalty.

Service Advantages

  • Convenient telephony. Call customers directly from the CRM, record conversations, analyze effectiveness.
  • Email marketing. Automate email newsletters, track opens and clicks, personalize messages.
  • AI assistant. Automates routine tasks, predicts sales, provides valuable tips.
  • Simple management. Intuitive interface, quick setup, easy integration with other tools.

Characteristics

  • Order automation
  • Convenient integration
  • AI for sales
  • Sales analytics
  • Telephony in CRM
Freshworks CRM (Freshsales)
№6

HubSpot CRM

HubSpot CRM - Free CRM for product business. Manage orders, automate marketing, sales, and customer support on one platform. Optimize your sales funnel, increase loyalty, and boost profits.

Service Advantages

  • Free CRM. Basic functionality for free, to start and grow.
  • Unified platform. All data and sales tools in one place.
  • Automation of routine. Save time on tasks, entrust them to the system.
  • Improved communication. Integration with email, chats, telephony.

Characteristics

  • Order automation
  • User-friendly interface
  • Sales analytics
  • Free CRM
  • Single platform
HubSpot CRM
№7

Salesforce Sales Cloud

Salesforce Sales Cloud - the leading CRM for product business. Automate the sales funnel, manage orders, and get deep analytics. Increase order processing efficiency and profit!

Service Advantages

  • Sales growth. Optimize the sales funnel, increase conversion and profit with Salesforce Sales Cloud.
  • Data centralization. All customer information in one place for better service and analysis.
  • Personalized approach. With Salesforce, offer customers what they need, when they need it.
  • Automation of routine tasks. Forget about manual data processing, Salesforce will do everything for you.

Characteristics

  • Order automation
  • User-friendly interface
  • Sales analytics
  • Integration with services
  • Customer support
Salesforce Sales Cloud
№8

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - CRM for automating order processing. Integration with Microsoft 365 and Copilot. Optimize sales, improve customer service, and increase profits.

Service Advantages

  • Зрозуміла інтеграція. Easily integrates with Microsoft 365 and other Microsoft tools for seamless operation.
  • Artificial intelligence. Copilot helps in sales, providing smart prompts and analytics for better decisions.
  • Improved analytics. Reports and dashboards provide deep insight into customers and sales performance.
  • Increased sales. Optimizes the sales funnel, helping to find and close more deals faster.

Characteristics

  • Sales automation
  • Integration with 365
  • Sales analytics
  • Customer management
  • Increased profits
Microsoft Dynamics 365 Sales
№9

Close

Close - CRM for high-performing sales teams. The focus on calls and email series makes it ideal for order processing. Automate communication and increase sales of your product!

Service Advantages

  • Zruchnyy oblik kliyentiv. All communication history in one place, easy access to customer information.
  • Sales automation. Automate routine tasks, free up time for communication with customers.
  • Call and email integration. Call and email clients directly from CRM, track correspondence and calls.
  • Sales analytics. Get reports on team performance, identify trends and improve results.

Characteristics

  • CRM for products: Automation
  • Convenient accounting
  • Fast processing
  • API integrations
  • Sales reports
Close
№10

Apptivo

Apptivo - A CRM system with a suite of business applications, ideal for SMBs. Streamline order processing, manage customers, and automate business processes in one place. Try Apptivo for effective sales management!

Service Advantages

  • Order optimization. With Apptivo, order processing becomes fast and efficient, minimizing errors and maximizing profit.
  • Data centralization. All customer and order information in one place for better control and analysis.
  • Communication improvement. With Apptivo, you are always in touch with customers, ensuring a high level of service and loyalty.
  • Sales growth. Automation of processes and improved customer service contribute to increased sales with Apptivo.

Characteristics

  • Order automation
  • Integration with marketplaces
  • Convenient product accounting
  • CRM for small business
  • All in one place
Apptivo
№11

SalesDrive

SalesDrive - CRM for online stores: automate order processing! Integration with marketplaces, delivery services, payment systems, and warehouse management. Optimize your business with SalesDrive!

Service Advantages

  • Integration all in one. All sales channels, delivery, payment, warehouse - in a single window. Optimize business processes with SalesDrive.
  • User-friendly interface. SalesDrive's intuitive design saves time and simplifies order management.
  • Automation of routine. SalesDrive automates repetitive tasks so you can focus on growing your business.
  • Sales analytics. Get valuable insights into sales with SalesDrive to make informed decisions.

Characteristics

  • Order automation
  • All-in-one integrations
  • User-friendly interface
  • Inventory control
  • Reporting and analytics
SalesDrive
№12

Bitrix24

Bitrix24 - CRM for product business: automation of order processing, sales management, customer base and contact center in one place. Optimize your workflow!

Service Advantages

  • Sales automation. Save time on routine, increase profit with Bitrix24.
  • Data centralization. All customer information in one place, instant access.
  • Effective communication. Communicate with customers in a convenient way, increase loyalty.
  • Integration with everything. Connect messengers, mail, telephony and other services in Bitrix24.

Characteristics

  • Order automation
  • User-friendly interface
  • Integration with marketplaces
  • Delivery control
  • Reporting and analytics
Bitrix24
№13

Zoho CRM

Zoho CRM - cloud CRM for product business. Automate sales, marketing and customer service. Optimize order processing and increase profits!

Service Advantages

  • Автоматизація продажів. Increase profits with automated sales funnels and reminders.
  • Data centralization. All customer information in one place, accessible to everyone.
  • Service improvement. Personalized approach and quick customer support.
  • Reporting and analytics. Track key metrics and make informed decisions.

Characteristics

  • Order automation
  • Customer data analysis
  • Integration with mail
  • User-friendly interface
  • Support of Ukrainian language
Zoho CRM
№14

Vtiger CRM

Vtiger CRM is the only platform for managing sales, marketing, and customer support. The perfect solution for automating order processing in your product business. Optimize your sales funnel, improve communication, and increase profits!

Service Advantages

  • Sales optimization. Vtiger CRM centralizes customer data, simplifies deal management, and increases sales efficiency by tracking every stage of the funnel.
  • Marketing improvement. Automate email marketing, segment your audience, and personalize communication to attract more customers with Vtiger CRM.
  • Customer support. Vtiger CRM provides quick response to customer inquiries, a centralized knowledge base, and effective problem solving.
  • Integration. Easily integrate Vtiger CRM with other services and tools you already use for seamless operation.

Characteristics

  • Sales automation
  • Single interface
  • Data analysis
  • Customer support
  • Integration with platforms
Vtiger CRM
№15

KeyCRM

KeyCRM - Ukrainian CRM for product-based businesses. Integrates orders from marketplaces, social networks, and websites. Automates processing, customer communication, inventory management, and provides sales analytics. Manage your business effectively with KeyCRM!

Service Advantages

  • All in one place. Orders, customers, warehouse, analytics - all in KeyCRM! Control your business.
  • Convenient automation. Automate routine tasks to focus on business development.
  • Ukrainian support. Reliable assistant with local support.
  • Analysis and reporting. Get clear reports for making important decisions.

Characteristics

  • All in one place
  • Process automation
  • User-friendly interface
  • Quick start
  • Ukrainian support
KeyCRM
№16

Capsule CRM

Capsule CRM is a simple tool for organizing sales! Conveniently manage contacts, deals and projects, optimize the processing of product orders and increase the efficiency of your business.

Service Advantages

  • Convenient customer management. All information about contacts, deals and projects in one place, easy access and quick search.
  • Simple deal management. Track the progress of each deal, automate reminders, and close more deals.
  • Project optimization. Plan, organize and control project execution, do not miss any detail.
  • Improved communication. Effectively collaborate with the team, exchange information and achieve common goals.

Characteristics

  • Order automation
  • User-friendly interface
  • Customer accounting
  • Easy to use
  • Reports and analytics
Capsule CRM
№17

OneBox OS

OneBox OS - CRM/ERP for product business. Automate order processing, warehouse accounting, telephony and document management in one system. Optimize business processes and increase sales!

Service Advantages

  • All in one place. Order management, warehouse, telephony, documents - all in one OneBox OS platform.
  • Automation of routine. Save time and reduce errors by automating business processes.
  • Clear analytics. Gain complete control over your business with detailed reporting.
  • Flexibility of settings. Adapt OneBox OS to the needs of your business.

Characteristics

  • Order automation
  • CRM+ERP in one system
  • Telephony integration
  • Inventory accounting
  • Online document management
OneBox OS
№18

Copper

Copper CRM - a powerful CRM for Google Workspace, ideal for product businesses. Deep integration with Gmail simplifies order processing and customer communication, saving you time and increasing sales.

Service Advantages

  • Gmail integration. All customer communication in one place, right in your inbox.
  • Sales automation. Optimize your sales funnel and increase profits.
  • User-friendly interface. Easy to use, no special skills required.
  • Real-time reporting. Track business performance and make informed decisions.

Characteristics

  • Sales automation
  • Gmail integration
  • Customer accounting
  • User-friendly interface
  • Reporting and analytics
Copper
№19

NetHunt CRM

NetHunt CRM - A CRM right in Gmail, perfect for handling e-commerce orders. Manage leads, sales pipelines, and automate processes without leaving your inbox. Optimize your business with NetHunt!

Service Advantages

  • Convenience in Gmail. Manage sales without leaving your familiar inbox. Everything in one place!
  • Simple lead management. Track potential customers at every stage of the sale.
  • Sales automation. Free up time by automating routine tasks.
  • Full integration. Easily connect with other business tools.

Characteristics

  • Sales automation
  • Gmail integration
  • Convenient lead management
  • Order tracking
  • Sales analytics
NetHunt CRM
№20

KeepinCRM

KeepinCRM is a simple CRM for small and medium-sized businesses. Automate the processing of product orders: clients, tasks, deals, inventory management and finances in one place. Optimize sales and increase efficiency!

Service Advantages

  • Manage everything in one place. With KeepinCRM, you control customers, warehouse, finances and deals.
  • Automate the routine. Free up time to develop your business by automating repetitive tasks.
  • Clear interface. Easy to learn even for beginners, no special knowledge required.
  • 24/7 business support. We are always ready to help you solve any questions.

Characteristics

  • Easy to use
  • Accounting for clients and deals
  • Sales automation
  • Inventory management of goods
  • Integration with mail
KeepinCRM
№21

Less Annoying CRM

Less Annoying CRM - the perfect CRM for small businesses, especially for handling product orders. Easy to use, without unnecessary functions and complexity. Optimize your business today!

Service Advantages

  • Easy start. Intuitive interface, quick setup and support.
  • Sales automation. Optimize your sales funnel and increase conversion rates.
  • Convenient customer management. All communication history in one place, always at hand.
  • Clear analytics. Track key metrics and make informed decisions.

Characteristics

  • Order automation
  • User-friendly interface
  • Sales reports
  • Integration with services
  • 24/7 customer support
Less Annoying CRM
№22

Keap (ex-Infusionsoft)

Keap (formerly Infusionsoft) - a CRM with marketing automation designed for entrepreneurs. Streamline order processing, automate communication, and increase sales with Keap. The perfect solution for the commodity business!

Service Advantages

  • Sales automation. Forget about the routine, Keap will do everything for you, increasing profits.
  • Personalized communication. Create a unique experience for each client, increasing loyalty.
  • Clear analytics. Track performance, find growth points, and make informed decisions.
  • All in one place. Manage sales, marketing, and customers in a single Keap platform.

Characteristics

  • Sales automation
  • Convenient deal management
  • Integration with Nova Posta
  • Order analytics
  • 24/7 support
Keap (ex-Infusionsoft)
№23

Agile CRM

Agile CRM is a CRM system that unifies sales, marketing, and customer service in a single interface. Streamline product order processing, automate marketing campaigns, and improve customer support all in one place!

Service Advantages

  • Single Platform. With Agile CRM, all sales, marketing, and customer support are in one place for better coordination.
  • Clear Analytics. Get clear reports on the effectiveness of each channel and improve strategies.
  • Sales Automation. Free managers from routine tasks, focus them on customers, and increase profits.
  • Customer Support. Provide fast and quality support, increase loyalty, and build long-term relationships.

Characteristics

  • Sales Automation
  • All-in-One Place
  • User-Friendly Interface
  • Order Analytics
  • Customer Support
Agile CRM
How to choose?

CRM juxtaposition

# Service Type of business Key functions Trial version Approximate price from
1LP-CRMProduct business, e-commerce, servicesAutomation, customers, salesFree version for up to 50 orders per monthfrom $9/month
2amoCRMSmall business, eCommerceChat funnels, omnichannel, sales automation14 day trialfrom $15/month per user
3Streak CRMSmall business, salesIntegration with Gmail, sales funnels, customer managementFree planfrom $59/month per user
4CPAshkaDropshipping, eCommerceAccounting for dropshippers, automation of payments, profitability controlFree for the first 100 leadsfrom $5/month
5Freshworks CRM (Freshsales)Sales, marketing, supportAutomation, telephony, AI assistantFree planfrom $9/month per user
6HubSpot CRMProduct business, marketingFree CRM, process automation, customer baseFree planfrom $20/month per user
7Salesforce Sales CloudProduct business, salesSales automation, order management, sales analytics30 day trialfrom $25/month per user
8Microsoft Dynamics 365 SalesSales, marketing, serviceSales automation, integration, Copilot30 day trialfrom $65/month per user
9CloseSales, eCommerce, B2BCalls, email series, automationTest 14 daysfrom $49/month per user
10ApptivoSmall business, SMBCRM, automation, salesFree trialFrom $15/month per user (annual billing) or $20/month monthly
11SalesDriveOnline stores, e-commerceAutomation, integration, optimization14-day testfrom 349 UAH/month
12Bitrix24Product business, eCommerce, salesCRM, automation, salesFree planfrom $61/month (5 users)
13Zoho CRMProduct business, salesSales automation, marketing, customer serviceFree plan (up to 3 users)from $20/month per user
14Vtiger CRMSmall business, medium businessSales, marketing, support15 day trialfrom $15/month per user
15KeyCRMProduct-based business, e-commerceAutomation, integrations, accounting14-day trialfrom $19/month
16Capsule CRMSmall business, startupsContacts, deals, projectsFree planfrom $18/month per user
17OneBox OSProduct business, e-commerceAutomation, accounting, optimizationSome apps are freefrom $1.99/month (per 1000 records)
18CopperProduct business, Google WorkspaceGmail integration, automation, increased sales14 day trialfrom $29/month per user
19NetHunt CRME-commerce, Sales, Small businessGmail CRM, Sales pipelines, Process automation14-day trialFrom $24/month per user
20KeepinCRMSmall business, tradeClients, deals, warehouse, financesTest 7 daysfrom 290 UAH/user/month
21Less Annoying CRMSmall business, entrepreneursSimplicity, accessibility, orders30 day test$19/month per user
22Keap (ex-Infusionsoft)Small business, entrepreneursCRM, marketing automation, sales.Test (free)from $159/month
23Agile CRMSmall businesses, startupsAutomation, integration, supportFree Plan (up to 10 users)from $8.99/month per user
FAQ

FAQ

? What is CRM for a product business?
It is a tool for automating sales and managing customers in a product business
? Why does a product business need CRM?
Optimizes processes, improves service, increases sales and profit
? What features are important?
Order processing, customer management, analytics, integrations with delivery services
? Is integration with marketplaces necessary?
Yes, for automatic order import and inventory management
? How to choose the right platform?
Consider the size of the business, needs, and budget
? How much does CRM implementation cost?
Depends on the functionality, integrations, and selected tariff
? Is training necessary to work with it?
Yes, to effectively use all the features of the platform
? What are the free alternatives?
Some platforms offer free plans with limited functionality