Top 27 CRMs for Ecommerce: Review and Selection

LP-CRM - CRM system designed for product business, e-commerce and service sector. Automate sales, increase profits and improve customer service with our solution!

Key Advantages

• Increasing sales. Sales funnel automation, customer analytics and personalized offers.
• Cost optimization. Reducing manual work, efficient resource allocation and profit control.
• Convenient order management. Integration with platforms, order processing in one place, fast delivery.
• 24/7 customer support. Prompt response to requests, increased loyalty and customer satisfaction with LP-CRM.

Main Parameters

• Sales automation
• User-friendly interface
• Integration with platforms
• E-commerce analytics
• Customer support

SuiteCRM - a powerful open-source CRM, ideal for ecommerce. Customize the system to suit your needs and optimize sales. Wide customization options for your business.

Key Advantages

• Open source. Full freedom of settings and integrations.
• Scalability. Grow your business, and the platform adapts.
• All in one place. Managing customers and sales more efficiently.
• Sales automation. Speeds up the sales cycle, increases profit.

Main Parameters

• E-commerce CRM
• Customization
• Open-source
• Automation
• Integration

Apptivo: CRM system with a suite of business applications, ideal for small to medium-sized businesses (SMBs), especially for ecommerce. Manage customers, sales, and marketing in one place. Streamline your online business with Apptivo!

Key Advantages

• Data integration. All customer data in one place for better service.
• Sales automation. Increases sales team efficiency and revenue.
• Marketing optimization. Personalized campaigns that increase conversion.
• Loyalty improvement. Increases customer satisfaction and repeat purchases.

Main Parameters

• CRM for e-commerce
• Integration with platforms
• Sales automation
• User-friendly interface
• Reporting and analytics

NetHunt CRM is a CRM system for e-commerce that works inside Gmail. Manage leads, sales funnels and automate processes without leaving your familiar email interface. Convenient integration for your online store!

Key Advantages

• Gmail integration. All customer and deal information directly in your email, without switching between tabs.
• Lead management. Effectively manage leads and turn them into buyers.
• Sales automation. Automate routine tasks, such as sending emails and reminders.
• Reporting and analytics. Track key sales metrics and improve your results.

Main Parameters

• Gmail integration
• Sales automation
• Convenient sales funnel
• Lead management
• E-commerce support

Agile CRM - CRM for e-commerce that unifies sales, marketing, and customer support in a single interface. Automate processes and increase your online store's profit!

Key Advantages

• All in one place. Manage sales, marketing, and customer support from a single interface, simplifying work and improving interaction.
• Clear analytics. Get clear performance reports, identify trends, and make informed decisions for business development.
• Automation of routine tasks. Free up the team's time by automating repetitive tasks such as mailings and task assignments, focusing on strategy.
• Customer personalization. Create a personalized experience for each customer, increasing loyalty and boosting sales through targeted offers.

Main Parameters

• All in one interface
• Sales automation
• E-commerce marketing
• 24/7 customer support
• Profit growth

Binotel SmartCRM - CRM for ecommerce from Binotel. 360° customer profile, powerful analytics, convenient tasks and integration with PBX. Optimize sales and improve service!

Key Advantages

• 360° customer profile. All customer information in one place for quick response.
• Increase sales. Automation of sales processes, increasing customer loyalty.
• Service improvement. Quick access to interaction history, prompt resolution of issues.
• Effective analytics. Track key indicators and make informed decisions.

Main Parameters

• 360° customer profile
• Sales analytics
• Task automation
• Integration with PBX
• User-friendly interface

KeepinCRM is a simple CRM for small and medium-sized businesses, ideal for e-commerce. Manage customers, tasks, deals, warehouse and finances in one place. Optimize sales and increase the profit of your online store!

Key Advantages

• Everything in one place. Manage customers, deals, warehouse, and finances in one system, without switching between applications.
• Easy integration. KeepinCRM easily integrates with your online trading platform.
• SME support. Designed specifically for small and medium-sized businesses, taking into account needs.
• Clear interface. Intuitive design that is easy for your employees to learn.

Main Parameters

• Easy customer management
• Sales automation
• Integration with ecommerce
• Convenient warehouse accounting
• SME finance control

KeyCRM - Ukrainian CRM system for e-commerce. Combines orders from all channels, customer communications, warehouse management, and analytics. Optimize your business with KeyCRM!

Key Advantages

• All in one place. Combine orders, chats, warehouse, and analytics in KeyCRM for convenience.
• Automation of routine tasks. Automate order processing and customer communication.
• Ukrainian support. Get fast and high-quality support in Ukrainian.
• Sales growth. Analyze data and optimize strategies to increase profit.

Main Parameters

• Convenient CRM for e-commerce
• All channels in one place
• Sales automation
• Warehouse management
• Analytics and reports

Copper - CRM for Google Workspace that is deeply integrated with Gmail. Organize sales and improve customer communication directly from your email. An ideal solution for e-commerce that uses Google business tools.

Key Advantages

• Integration with Gmail. Manage sales directly from your email, saving time and effort.
• Sales automation. Automate routine tasks to focus on deals.
• Full customer picture. Get a 360° view of customer data in one place.
• User-friendly interface. Intuitive design for quick learning and use.

Main Parameters

• Sales optimization
• Integration with Gmail
• User-friendly interface
• Process automation
• Customer support

Freshworks CRM (Freshsales) - CRM for e-commerce with built-in telephony and email. Automate sales, track customers, and increase profits with an AI assistant. Ideal for your online store!

Key Advantages

• Built-in telephony. Call customers directly from the CRM, record conversations and improve service.
• Time saving. All customer information in one place, instant access to data.
• AI assistant. Automate routine tasks, predict sales and personalize communication.
• Sales improvement. Increase conversion through automation and sales personalization.

Main Parameters

• Sales automation
• Integration with ecommerce
• AI sales assistant
• Built-in telephony
• User-friendly interface

Microsoft Dynamics 365 Sales - CRM that accelerates sales. Deep integration with Microsoft 365 and Copilot tools allows you to effectively manage customers, automate processes and increase profits for your e-commerce business.

Key Advantages

• 360° customer profile. Complete customer information, purchase history, requests, loyalty - all in one place for a personalized approach.
• Integration with Microsoft 365. Seamless work with Excel, Outlook, Teams to increase productivity and collaboration between departments.
• Copilot AI support. Personalized tips, automation of routine tasks, AI-based sales forecasting for quick decisions.
• Sales optimization. Tracking deals, automating the sales funnel, increasing profits and customer satisfaction.

Main Parameters

• Sales automation
• Integration with 365
• Copilot for analysis
• Customer personalization
• Real-time reporting

Keap (formerly Infusionsoft) - CRM and marketing automation created for entrepreneurs. Automate your e-commerce business and increase sales with Keap. The perfect solution for marketing automation in your online store.

Key Advantages

• Marketing automation. Engage customers 24/7, personalize communication and increase sales.
• Clear analytics. Track campaign results, measure ROI, and optimize strategies.
• All information in one place. Manage contacts, deals, and tasks centrally, saving time.
• Personalization of experience. Create individual offers for each client, increase loyalty.

Main Parameters

• Integration with eCommerce
• Marketing automation
• Simple customer management
• Support for small business
• Increase sales

SugarCRM - flexible open source CRM system, ideal for B2B sales in e-commerce. Optimize your sales funnel, improve customer experience and increase profits by integrating with your platform.

Key Advantages

• Відкритий код. Full freedom of settings and integrations with any services.
• B2B orientation. Tools for complex sales and large customers.
• Flexible settings. Adaptation to the unique needs of your business.
• Scaling. A solution that grows with your business.

Main Parameters

• E-commerce CRM integration
• B2B sales automation
• Open source SugarCRM
• Flexible CRM setup
• Customer experience optimization

Creatio (Sales) is a low-code CRM platform for e-commerce that automates sales and service. Optimize the sales funnel, increase customer loyalty, and manage the entire cycle from order to delivery. Easily adaptable to your business processes.

Key Advantages

• Автоматизація продажів. Increase profits by automating routine operations and personalizing customer interactions.
• Ease of setup. Low code allows you to quickly adapt the platform to the needs of your business.
• Customer base management. Store interaction history, segment customers for effective campaigns.
• Analytics and reports. Get detailed information on sales, customer behavior, and marketing effectiveness.

Main Parameters

• Sales automation
• Low code for flexibility
• Integration with eCommerce
• Customer experience management
• Marketing Optimization

SalesDrive - CRM for online stores that integrates with marketplaces, delivery services and payment systems. Manage your warehouse, automate sales and increase profits from a single platform!

Key Advantages

• Everything in one place. Manage sales, customers, and inventory from a single interface.
• Integrations without borders. Easily connect marketplaces, delivery, payments, and more.
• Real-time analytics. Get reports on sales, customers, and advertising performance.
• 24/7 support. Our team is always ready to help you with any question.

Main Parameters

• Sales automation
• SalesDrive Integrations
• Accounting and analytics
• 24/7 support
• User-friendly interface

Zoho CRM is a cloud-based CRM for automating sales, marketing, and customer support. An ideal solution for e-commerce: optimize your sales funnel, improve customer service, and increase profits with Zoho CRM!

Key Advantages

• Increased sales. Optimize the sales funnel, increase conversion and profit of your online business.
• Improved service. Provide personalized support, increase customer loyalty, and receive positive feedback.
• Marketing automation. Attract more leads, create and send targeted email newsletters, track results.
• Convenient integration. Zoho CRM easily integrates with your website and other tools, ensuring seamless operation.

Main Parameters

• E-commerce integration
• Sales automation
• User-friendly interface
• 24/7 support
• Cloud solution

Insightly - A CRM system that combines customer and project management. Ideal for SMBs operating in e-commerce. Integrates with popular platforms, helping to increase sales and optimize processes.

Key Advantages

• Platform integration. Connect sales, marketing, and support into one for better customer relations.
• Clear reports. Get accurate information about customers and sales to make informed decisions.
• Project management. Organize all stages of work with clients, from deal to successful completion, in one place.
• SMB support. Solutions tailored to the needs of small and medium-sized businesses, with affordable pricing and easy implementation.

Main Parameters

• CRM for e-commerce
• Integration for SMB
• Project management
• User-friendly interface
• Sales automation

Nutshell: Simple CRM + email marketing designed specifically for B2B teams. Optimize sales and automate email campaigns to attract more customers for your e-commerce platform.

Key Advantages

• Simple management. Intuitive interface for effective team work.
• Powerful email marketing. Personalized mailings increase sales and customer loyalty.
• Integration with other tools. Easily connect the services you need to optimize your workflow.
• Sales analytics. Track key metrics and make informed decisions.

Main Parameters

• Integration with e-commerce
• Sales automation
• User-friendly interface
• B2B email marketing
• Reporting and analytics

Capsule CRM - a simple tool for managing clients, deals and projects. Ideal for small businesses in e-commerce, helps to organize sales and improve interaction with customers.

Key Advantages

• Simple interface. Intuitive, easy to learn to use.
• Contact management. Keep all customer information in one place.
• Sales increase. Track deals and increase profits.
• Project organization. Effective planning and execution of projects.

Main Parameters

• Integration with ecommerce
• Sales automation
• Convenient deal management
• Easy start for business
• Team collaboration

CPAshka - CRM for dropshipping, created to automate your business. Accounting for dropshippers, orders and payments in one place. Optimize work with partners and increase profits!

Key Advantages

• Automation of accounting. Accurate accounting of dropshippers, orders and payments.
• Saving time. Forget about the routine, focus on development.
• Increasing profits. Optimize work to earn more.
• Integration with platforms. Easily connect to your sales platforms.

Main Parameters

• Dropshipping automation
• Counting CPA profits
• Convenient CRM for e-commerce
• Integration with platforms
• Accounting for dropshippers

amoCRM - CRM focused on messengers! Ideal for e-commerce, combines chat funnels, bots and omnichannel dialogues. Automate sales, communicate with customers in your favorite channels and increase profits!

Key Advantages

• Chat sales funnels. Automate the customer journey from the first message to the deal, increasing conversion.
• Omnichannel communications. Collect all chats with customers in one window, do not miss a single request.
• Bots for 24/7 support. Automate answers to typical questions, free up managers for complex tasks.
• Easy integration with amoCRM. Simple connection and instant data exchange for efficient operation.

Main Parameters

• Intuitive interface
• Quick setup
• Reliable data protection
• Available support
• Favorable price

Vtiger CRM - a unified platform for managing sales, marketing, and customer support. Optimize your ecommerce business with an integrated CRM system, improve communication, and increase profits!

Key Advantages

• Єдина платформа. Manage sales, marketing, and support from one place.
• Sales automation. Increase profits by automating routine tasks.
• Personalized marketing. Engage customers by sending them relevant offers.
• Improved support. Provide fast and high-quality customer support.

Main Parameters

• Sales automation
• Marketing improvement
• Data centralization
• Customer support
• Profit growth

Close - CRM designed for sales teams that focus on calls and email newsletters. An ideal choice for e-commerce, it allows you to automate communication with customers and increase sales conversion.

Key Advantages

• Sales automation. Powerful email series and call integration will increase your profits.
• Personalized communication. Communicate with customers one-on-one, increasing loyalty.
• Clear sales analytics. Track performance, improve strategy, scale success.
• Centralized customer management. All customer information in one place for quick and effective response.

Main Parameters

• Integration with platforms
• Sales automation
• User-friendly interface
• Tracking deals
• Performance analysis

OneBox OS - CRM/ERP platform for e-commerce. Automate business processes, manage inventory, telephony and documents in one system. The perfect solution for your online store!

Key Advantages

• All in one place. Sales, warehouse, delivery and finance management in one OneBox OS platform.
• Automation of routine. Forget about manual order processing and paperwork, OneBox OS will do everything for you.
• Sales growth. Optimize your sales funnel, improve customer communication and increase profits.
• Easy integration. Seamless connection to popular e-commerce tools and services.

Main Parameters

• CRM for e-commerce
• Sales automation
• Integration with platforms
• Inventory accounting
• Order management

Less Annoying CRM - a super CRM for small businesses that helps you organize customer relationships, especially if you sell through e-commerce platforms. Without unnecessary complexity, only the necessary functions!

Key Advantages

• Easy integration. Simple connection to your store, fast data exchange.
• Customer management. Keep order history, customer communication in one place.
• Customer support. Fast and convenient support to resolve any issues.
• Sales analysis. Clear reports to track business performance.

Main Parameters

• Integration with eCommerce
• Sales automation
• Simple interface
• Support for small business
• Affordable price

Pipedrive is a CRM designed to increase deal conversion in e-commerce. Visualize the sales funnel, track the progress of each deal, and automate routine tasks. Pipedrive will help your e-commerce business grow faster!

Key Advantages

• Візуалізація продажів. Easily track deal progress at each stage of the sales funnel, make informed decisions.
• Increasing conversion. Pipedrive helps you focus on deals with the most potential, increasing profits.
• Automation of routine. Automate repetitive tasks to focus on business development and relationship building.
• Integration with tools. Integrate Pipedrive with your favorite tools for seamless operation and data exchange.

Main Parameters

• Convenient CRM for e-commerce
• Visualization of the sales funnel
• Automation of online deals
• Integration with e-commerce platforms
• Focus on increasing conversions

HubSpot CRM - Free CRM for e-commerce that unites marketing, sales, and support. Optimize customer management and increase sales for your online store!

Key Advantages

• Free start. Start with the core CRM for free and scale gradually
• Unified platform. All the tools for sales, marketing, and support in one place
• Marketing automation. Automate email marketing, social media, and other processes
• Improved customer experience. Personalize customer interactions at every stage

Main Parameters

• Sales automation
• Customer data centralization
• Improved customer experience
• Integration with e-commerce
• Free start