Test and choose a CRM

Top 21 CRMs for Small E-commerce Businesses in Ukraine

Best CRMs for e-commerce: Sales Growth & Efficiency!

Leading

Test and choose a CRM

№1

LP-CRM

LP-CRM - CRM system created for product business, e-commerce and services. The ideal solution for small e-commerce: automate sales, manage customers and increase profits!

Main Pros

  • Increased sales. More satisfied customers, more repeat purchases and higher loyalty through a personalized approach.
  • Automation of routine. Forget about repetitive tasks, focus on business development with LP-CRM.
  • Convenient order tracking. All information about customers and orders in one place, quick access and control.
  • Performance analysis. Track key metrics, optimize marketing campaigns, and increase profits.

Key Characteristics

  • Convenient for e-commerce
  • Sales automation
  • Analytics for business
  • Integration with marketplaces
  • Support in Ukrainian
LP-CRM
№2

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - CRM for small e-commerce integrated with Microsoft 365 and Copilot. Automate sales, improve customer service, and increase profits with intelligent tools. Optimize the sales funnel!

Main Pros

  • 365+Copilot integration. Streamline sales with Microsoft and AI tools.
  • Clear analytics. Track key metrics and make informed decisions.
  • Sales automation. Reduce manual work and speed up the sales cycle.
  • Personalized experience. Provide a unique approach to each client.

Key Characteristics

  • CRM for e-commerce
  • Integration with 365
  • Sales automation
  • Reports and analytics
  • Easy to use
Microsoft Dynamics 365 Sales
№3

Keap (ex-Infusionsoft)

Keap (formerly Infusionsoft) is a CRM and marketing automation designed for entrepreneurs. Ideal for small e-commerce businesses, it helps attract customers and automate routine tasks. With Keap, it's easy to scale sales!

Main Pros

  • Marketing automation. Attract more customers by setting up automated campaigns. Keap will help you sell more efficiently, even while you sleep.
  • All in one place. With Keap, manage customers, email marketing, and payments from a single platform. Clear interface and convenience are guaranteed.
  • Sales growth. Personalized mailings and customer segmentation will increase your income. Increase loyalty and repeat purchases.
  • Time saving. Automate routine tasks, free up time for strategic goals. Keap is your reliable business assistant.

Key Characteristics

  • Convenient CRM for e-commerce
  • Marketing automation
  • Small business development
  • Keap: automation leader
  • Support for entrepreneurs
Keap (ex-Infusionsoft)
№4

Binotel SmartCRM

Binotel SmartCRM - CRM for small e-commerce. 360° customer card, sales analytics, tasks and convenient integration with Binotel telephony. Automate your business and increase profits!

Main Pros

  • 360° customer profile. The entire interaction history in one place for a personalized approach.
  • Sales analytics. Track key metrics and make informed decisions.
  • Integration with PBX. Convenient call management and communication automation.
  • Task automation. Simplify workflows and increase team productivity.

Key Characteristics

  • Easy to use
  • Sales automation
  • 24/7 support
  • Clear analytics
  • Integration with services
Binotel SmartCRM
№5

Creatio (Sales)

Creatio Sales - a low-code CRM platform for automating sales in small e-commerce. Optimize processes, increase customer loyalty, and scale your business. Easy to set up and integrate.

Main Pros

  • Sales automation. Optimize the funnel, increase profit and customer satisfaction.
  • Easy setup. Low code allows you to quickly adapt the solution to the needs of your business.
  • Clear reports. Analyze data, identify trends, and make informed decisions.
  • Effective support. Get help from Creatio Sales experts at every stage of implementation.

Key Characteristics

  • Easy integration
  • User-friendly interface
  • Sales automation
  • Creatio support
  • Business scaling
Creatio (Sales)
№6

Less Annoying CRM

Less Annoying CRM - a super CRM system, created for small businesses, especially for e-commerce. Without unnecessary complications, only the necessary tools for organizing sales and customers. Ideal if you need an easy-to-use CRM without overloading features.

Main Pros

  • Easy to use. Intuitive interface, without unnecessary functions - quick training and application.
  • Affordable price. Saving the budget without compromising functionality, ideal for small businesses.
  • Customer support. Quick and effective help from Less Annoying CRM experts.
  • Data organization. All customer information in one place, easy access and analysis.

Key Characteristics

  • Easy to use
  • Sales automation
  • 24/7 Customer Support
  • Integration with e-commerce
  • Affordable price
Less Annoying CRM
№7

SugarCRM

SugarCRM - flexible open-source CRM, ideal for B2B sales. Customize it to the needs of your ecommerce business and manage customers more efficiently. Optimize sales and improve relationships with partners!

Main Pros

  • Sales growth. Personalize communication with customers to increase conversion and loyalty.
  • Data centralization. All customer information in one place for better service and analysis.
  • Open source. Customize the system to suit business needs, integrate with other services.
  • Routine automation. Save time on routine tasks to focus on business development.

Key Characteristics

  • E-commerce CRM: simple and affordable
  • SugarCRM: B2B, flexibility, open source
  • CRM: lead generation, automation
  • Small business: CRM, sales growth
  • SugarCRM: scalability, integration
SugarCRM
№8

KeyCRM

KeyCRM is a Ukrainian CRM system created for small e-commerce businesses. Consolidate orders from all channels, manage customer communications, manage inventory, and analyze sales in one place. Optimize business processes with KeyCRM!

Main Pros

  • All channels in one window. Manage orders from marketplaces, social networks, and your store from a single KeyCRM interface.
  • Simplified inventory management. Monitor inventory levels, avoid shortages, and optimize purchases.
  • Customer communications. Complete correspondence history in one place, quick responses, increased loyalty.
  • Sales analytics. Track key indicators, identify trends, and make informed decisions.

Key Characteristics

  • Convenient CRM for e-commerce
  • All sales channels
  • Business automation
  • Inventory management
  • Sales analytics
KeyCRM
№9

Salesforce Sales Cloud

Salesforce Sales Cloud - #1 CRM for leaders! Build a powerful sales funnel, get deep analytics, and scale your e-commerce business. Integration, automation, personalization - everything to grow your profits!

Main Pros

  • Growth in sales. Salesforce helps increase profits through effective sales funnels and analytics.
  • Marketing optimization. Personalized campaigns increase customer loyalty and ROI.
  • Data centralization. All customer information in one place for better service.
  • Task automation. Routine processes are performed automatically, freeing up team time.

Key Characteristics

  • Simple integration with ecommerce
  • Sales and marketing automation
  • Sales reporting and analytics
  • 24/7 customer support
  • Business scaling
Salesforce Sales Cloud
№10

Nutshell

Nutshell is a simple CRM with email marketing, designed for B2B teams. An excellent choice if you need an effective CRM system to manage customers and automate marketing in your e-commerce business.

Main Pros

  • Email integration. Send personalized emails, track opens and clicks directly in Nutshell.
  • Intuitive interface. Easy to learn, easy to use, all data in one place.
  • Sales automation. Free up time from routine tasks, focus on deals that bring profit.
  • Relationship improvement. Communicate with customers more effectively, build long-term relationships.

Key Characteristics

  • CRM for e-commerce
  • Sales automation
  • Simple email marketing
  • 24/7 customer support
  • Intuitive interface
Nutshell
№11

Agile CRM

Agile CRM - A CRM system that unites sales, marketing, and service in a single interface. The ideal solution for small e-commerce businesses looking to streamline processes and improve customer relationship efficiency.

Main Pros

  • All in one place. Manage sales, marketing, and service from a single interface, simplifying your workflow.
  • Sales growth. Optimize your sales funnel, increase conversion rates, and attract more customers.
  • Routine automation. Automate tasks, save time, and focus on strategic goals.
  • Improved customer experience. Personalize interactions, build loyalty, and retain customers for the long term.

Key Characteristics

  • All in one place
  • Sales growth
  • Marketing automation
  • Customer support
  • Easy start
Agile CRM
№12

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - a CRM with built-in telephony, email and AI assistant, perfect for small ecommerce. Automate sales, improve customer communication and increase profits!

Main Pros

  • Everything in one place. Phone, email, AI - manage sales effectively from a single platform.
  • Sales automation. Free up time from routine, focus on customers and deals.
  • Clear reports. Analyze sales data, improve strategy, increase profits.
  • AI assistant. Optimize work, get tips for successful deals.

Key Characteristics

  • Intuitive interface
  • Sales automation
  • Built-in telephony
  • Real-time reporting
  • AI assistant support
Freshworks CRM (Freshsales)
№13

OneBox OS

OneBox OS - CRM/ERP platform for automating small e-commerce. Manage processes, telephony, warehouse and document flow in one system. Optimize your business now!

Main Pros

  • Everything in one place. Manage orders, customers, and warehouse from a single OneBox OS platform.
  • Sales automation. Increase profits by automating the sales funnel and document management.
  • Business control. Track key metrics and make informed decisions with OneBox OS.
  • Integration with services. Connect telephony, mail, and other services for ease of use.

Key Characteristics

  • Simple implementation
  • Sales automation
  • Integration with marketplaces
  • 24/7 support
  • User-friendly interface
OneBox OS
№14

Zoho CRM

Zoho CRM - a cloud CRM system that helps small e-commerce businesses automate sales, marketing, and customer support. Convenient data management, increased conversion, and increased customer loyalty - all in one solution!

Main Pros

  • Growth in sales. Automation will help you find more customers and increase profits.
  • Marketing optimization. Effective campaigns that attract customers and increase loyalty.
  • Improved service. Fast customer support that leads to satisfaction and repeat purchases.
  • Resource saving. With Zoho CRM, you optimize personnel and operating costs.

Key Characteristics

  • Intuitive interface
  • Process automation
  • Sales growth
  • 24/7 support
  • Affordable price
Zoho CRM
№15

Capsule CRM

Capsule CRM - simple and user-friendly CRM for small e-commerce. Easily manage contacts, deals, and projects. Optimize sales and focus on growing your business. Ideal for small businesses.

Main Pros

  • Simple customer management. Store all contacts, deals, and projects in one place for better organization and quick access to information.
  • Increased sales. Track opportunities and respond to customer needs in a timely manner, which contributes to the growth of your business.
  • Improved communication. Ensure seamless information sharing between the team for better customer service.
  • Convenient task planning. Effectively organize your time and priorities so you don't miss any important details in working with clients.

Key Characteristics

  • Easy to use
  • eCommerce integration
  • Sales automation
  • Convenient customer management
  • Project optimization
Capsule CRM
№16

HubSpot CRM

HubSpot CRM - Free CRM for e-commerce! Manage customers, marketing, sales and support on one platform. The perfect solution for growing small businesses.

Main Pros

  • Free start. Get basic functionality at no cost.
  • All in one place. Marketing, sales and support in a single platform.
  • Intuitive interface. Intuitive design makes it easy to use.
  • Growth with you. Easily scale functionality as your business grows.

Key Characteristics

  • Ease of implementation
  • Free start
  • Sales growth
  • Single platform
  • Process automation
HubSpot CRM
№17

Odoo CRM

Odoo CRM is a powerful CRM module integrated into the Odoo ERP system. It is ideal for small e-commerce businesses, helping to effectively manage sales, customers, and marketing in one place. Optimize your processes with Odoo CRM!

Main Pros

  • Все в одному місці. Sales, marketing, and support management in one Odoo platform.
  • Sales growth. An effective tool for attracting and retaining customers, increasing profits.
  • Automation of routine. Free up time for business development by delegating routine tasks to Odoo.
  • Simple implementation. Integration with other Odoo modules, quick launch and scaling.

Key Characteristics

  • Integration with ERP Odoo
  • Sales automation
  • User-friendly interface
  • Analytics and reports
  • Affordable price for ecom
Odoo CRM
№18

SuiteCRM

SuiteCRM - powerful open-source CRM, ideal for e-commerce. Customize it to the needs of your small business, optimize sales, and improve customer interaction. Free alternative with wide functionality!

Main Pros

  • Open source. Full control over data and settings, with no hidden fees.
  • Sales growth. Marketing and sales automation to increase profits.
  • Customization to needs. Adapt the tool to the unique business processes of SuiteCRM.
  • Cost savings. No license fees, only implementation and support costs.

Key Characteristics

  • CRM for e-commerce small business
  • Open-source, flexible system
  • Customization to needs
  • Sales automation
  • Integration with platforms
SuiteCRM
№19

Copper

Copper - CRM built for Google Workspace, ideal for small e-commerce. Deep integration with Gmail simplifies customer, sales, and task management directly from your inbox. Streamline workflows and increase profits with Copper!

Main Pros

  • Integration with Gmail. Communicate with customers directly from your email, keeping the entire history in one place. Easily track correspondence.
  • Intuitive interface. An intuitive platform that does not require lengthy training. Quick start for the whole team.
  • Sales automation. Track deals, reminders, and tasks automatically. Optimize your sales funnel to increase profits.
  • Google Workspace support. Copper works seamlessly with the Google tools you already use. Easily import data and sync contacts.

Key Characteristics

  • Sales automation
  • Gmail integration
  • User-friendly interface
  • Customer support
  • Funnel optimization
Copper
№20

Apptivo

Apptivo is a suite of business applications with a CRM core, perfect for small and medium-sized businesses. Manage sales, marketing, projects, and finances in one place! A great solution for ecommerce.

Main Pros

  • Sales growth. Apptivo helps you find more customers and close profitable deals, improving conversion and profit.
  • Data centralization. All information about customers, orders, and communications in one place, making analysis and decision-making easier.
  • Automation of routine. Reduction of manual work through automatic processes, freeing up time for business development.
  • Apptivo Integration. A set of applications for business management: from marketing to finance, all integrated into a single platform.

Key Characteristics

  • CRM for e-commerce
  • Sales automation
  • Customer management
  • Business analytics
  • Integration with Apptivo
Apptivo
№21

Vtiger CRM

Vtiger CRM - a platform for small ecommerce businesses, unifying Sales, Marketing, and Help Desk. Automate sales, attract customers, and improve support in one place!

Main Pros

  • Clear analytics. Track key sales, marketing, and support metrics to make informed decisions.
  • Automation of routine tasks. Vtiger CRM automates repetitive tasks, freeing up time to grow your business.
  • Sales growth. A centralized Sales, Marketing, and Help Desk platform helps attract and retain customers, increasing profit.
  • Improved service. Personalized customer support increases customer loyalty and satisfaction with your business.

Key Characteristics

  • CRM for e-commerce
  • User-friendly Sales module
  • Marketing automation
  • Customer support
  • Vtiger CRM integration
Vtiger CRM
General table

CRM comparative analysis

# CRM Segment Features Free version From
1LP-CRMProduct business, e-commerce, servicesSales automation, customer base, profit analysisFree version up to 50 orders per monthfrom $9/month
2Microsoft Dynamics 365 SalesSmall business, e-commerceSales automation, M365 integration, Copilot, Sales funnel30-day trialfrom $65/month per user
3Keap (ex-Infusionsoft)Small business, entrepreneursCRM, automation, e-commerceTest (free)from $159/month
4Binotel SmartCRME-commerce, small business360° card, analytics, integration-from 399 UAH/month per employee
5Creatio (Sales)Small business, e-commerceSales automation, low-code, customer loyaltyFree trial accessprice on request
6Less Annoying CRMSmall business, e-commerceSimplicity, accessibility, organization30 day test$19/month per user
7SugarCRMB2B sales, eCommerceSales automation, customer support, marketing.Free testfrom $49/month per user
8KeyCRMSmall business, eCommerceOrders, communications, analytics14-day trialfrom $19/month
9Salesforce Sales CloudSales, marketing, e-commerceSales automation, analytics, integration30 day testfrom $25/month per user
10NutshellB2B teams, e-commerceCRM, email marketing, B2B14-day trialfrom $16/month per user
11Agile CRMSmall business, e-commerceAutomation, marketing, salesFree plan (up to 10 users)from $8.99/month per user
12Freshworks CRM (Freshsales)Small business, e-commerceSales automation, telephony integration, AI assistantFree planfrom $9/month per user
13OneBox OSSmall business, e-commerceCRM, ERP, AutomationSome apps are freefrom $1.99/month (per 1000 records)
14Zoho CRME-commerce, small businessAutomation, analytics, integrationFree plan (up to 3 users)from $20/month per user
15Capsule CRME-commerce, small businessContacts, deals, projectsFree planfrom $18/month per user
16HubSpot CRMSmall business, e-commerceFree CRM, integrated platform, process automationFree planfrom $20/month per user
17Odoo CRMSmall business, eCommerceSales, customers, automationOne App Free (CRM безкоштовно)from €24.90/month per user
18SuiteCRMSmall business, eCommerceCustomization, automation, integrationOpen source software (free)from $0/month (self-hosted)
19CopperSmall business, e-commerceGmail integration, sales automation, customer management14-day trialfrom $29/month per user
20ApptivoSmall business, SMB, ecommerceCRM, project management, financeFree trialfrom $15/month per user (annual payment) or $20/month monthly
21Vtiger CRMSmall business, eCommerceSales, marketing, support15-day trialfrom $15/month per user
Answers to Questions

Answers to Questions

? What does sales automation provide?
Time saving, service improvement, increased profits through analytics and better organization of customer data
? What are the main functions needed?
Contact management, marketing automation, reporting, integration with other services, customer support
? How much does implementation cost?
The price depends on the functionality and supplier. There are free and paid solutions. The cost of integration and training must be considered
? Is it difficult to integrate with the website?
Usually, integration is not difficult, especially if the platform supports API. It is important to check compatibility before choosing
? How quickly will the investment pay off?
The payback period depends on the efficiency of use. Improving service and automating processes can quickly yield results
? Is technical support needed?
Technical support is important, especially in the initial stage. Make sure the provider provides quality support
? How to choose the best solution in Ukraine?
Assess needs, compare prices and functionality, read reviews from other users, test free versions
? Is staff training required?
Yes, staff training is necessary for effective use. Many providers offer training materials and consultations