Top 21 CRMs for Small E-commerce Businesses in Ukraine

LP-CRM - CRM system created for product business, e-commerce and services. The ideal solution for small e-commerce: automate sales, manage customers and increase profits!

Main Pros

• Increased sales. More satisfied customers, more repeat purchases and higher loyalty through a personalized approach.
• Automation of routine. Forget about repetitive tasks, focus on business development with LP-CRM.
• Convenient order tracking. All information about customers and orders in one place, quick access and control.
• Performance analysis. Track key metrics, optimize marketing campaigns, and increase profits.

Key Characteristics

• Convenient for e-commerce
• Sales automation
• Analytics for business
• Integration with marketplaces
• Support in Ukrainian

Microsoft Dynamics 365 Sales - CRM for small e-commerce integrated with Microsoft 365 and Copilot. Automate sales, improve customer service, and increase profits with intelligent tools. Optimize the sales funnel!

Main Pros

• 365+Copilot integration. Streamline sales with Microsoft and AI tools.
• Clear analytics. Track key metrics and make informed decisions.
• Sales automation. Reduce manual work and speed up the sales cycle.
• Personalized experience. Provide a unique approach to each client.

Key Characteristics

• CRM for e-commerce
• Integration with 365
• Sales automation
• Reports and analytics
• Easy to use

Keap (formerly Infusionsoft) is a CRM and marketing automation designed for entrepreneurs. Ideal for small e-commerce businesses, it helps attract customers and automate routine tasks. With Keap, it's easy to scale sales!

Main Pros

• Marketing automation. Attract more customers by setting up automated campaigns. Keap will help you sell more efficiently, even while you sleep.
• All in one place. With Keap, manage customers, email marketing, and payments from a single platform. Clear interface and convenience are guaranteed.
• Sales growth. Personalized mailings and customer segmentation will increase your income. Increase loyalty and repeat purchases.
• Time saving. Automate routine tasks, free up time for strategic goals. Keap is your reliable business assistant.

Key Characteristics

• Convenient CRM for e-commerce
• Marketing automation
• Small business development
• Keap: automation leader
• Support for entrepreneurs

Binotel SmartCRM - CRM for small e-commerce. 360° customer card, sales analytics, tasks and convenient integration with Binotel telephony. Automate your business and increase profits!

Main Pros

• 360° customer profile. The entire interaction history in one place for a personalized approach.
• Sales analytics. Track key metrics and make informed decisions.
• Integration with PBX. Convenient call management and communication automation.
• Task automation. Simplify workflows and increase team productivity.

Key Characteristics

• Easy to use
• Sales automation
• 24/7 support
• Clear analytics
• Integration with services

Creatio Sales - a low-code CRM platform for automating sales in small e-commerce. Optimize processes, increase customer loyalty, and scale your business. Easy to set up and integrate.

Main Pros

• Sales automation. Optimize the funnel, increase profit and customer satisfaction.
• Easy setup. Low code allows you to quickly adapt the solution to the needs of your business.
• Clear reports. Analyze data, identify trends, and make informed decisions.
• Effective support. Get help from Creatio Sales experts at every stage of implementation.

Key Characteristics

• Easy integration
• User-friendly interface
• Sales automation
• Creatio support
• Business scaling

Less Annoying CRM - a super CRM system, created for small businesses, especially for e-commerce. Without unnecessary complications, only the necessary tools for organizing sales and customers. Ideal if you need an easy-to-use CRM without overloading features.

Main Pros

• Easy to use. Intuitive interface, without unnecessary functions - quick training and application.
• Affordable price. Saving the budget without compromising functionality, ideal for small businesses.
• Customer support. Quick and effective help from Less Annoying CRM experts.
• Data organization. All customer information in one place, easy access and analysis.

Key Characteristics

• Easy to use
• Sales automation
• 24/7 Customer Support
• Integration with e-commerce
• Affordable price

SugarCRM - flexible open-source CRM, ideal for B2B sales. Customize it to the needs of your ecommerce business and manage customers more efficiently. Optimize sales and improve relationships with partners!

Main Pros

• Sales growth. Personalize communication with customers to increase conversion and loyalty.
• Data centralization. All customer information in one place for better service and analysis.
• Open source. Customize the system to suit business needs, integrate with other services.
• Routine automation. Save time on routine tasks to focus on business development.

Key Characteristics

• E-commerce CRM: simple and affordable
• SugarCRM: B2B, flexibility, open source
• CRM: lead generation, automation
• Small business: CRM, sales growth
• SugarCRM: scalability, integration

KeyCRM is a Ukrainian CRM system created for small e-commerce businesses. Consolidate orders from all channels, manage customer communications, manage inventory, and analyze sales in one place. Optimize business processes with KeyCRM!

Main Pros

• All channels in one window. Manage orders from marketplaces, social networks, and your store from a single KeyCRM interface.
• Simplified inventory management. Monitor inventory levels, avoid shortages, and optimize purchases.
• Customer communications. Complete correspondence history in one place, quick responses, increased loyalty.
• Sales analytics. Track key indicators, identify trends, and make informed decisions.

Key Characteristics

• Convenient CRM for e-commerce
• All sales channels
• Business automation
• Inventory management
• Sales analytics

Salesforce Sales Cloud - #1 CRM for leaders! Build a powerful sales funnel, get deep analytics, and scale your e-commerce business. Integration, automation, personalization - everything to grow your profits!

Main Pros

• Growth in sales. Salesforce helps increase profits through effective sales funnels and analytics.
• Marketing optimization. Personalized campaigns increase customer loyalty and ROI.
• Data centralization. All customer information in one place for better service.
• Task automation. Routine processes are performed automatically, freeing up team time.

Key Characteristics

• Simple integration with ecommerce
• Sales and marketing automation
• Sales reporting and analytics
• 24/7 customer support
• Business scaling

Nutshell is a simple CRM with email marketing, designed for B2B teams. An excellent choice if you need an effective CRM system to manage customers and automate marketing in your e-commerce business.

Main Pros

• Email integration. Send personalized emails, track opens and clicks directly in Nutshell.
• Intuitive interface. Easy to learn, easy to use, all data in one place.
• Sales automation. Free up time from routine tasks, focus on deals that bring profit.
• Relationship improvement. Communicate with customers more effectively, build long-term relationships.

Key Characteristics

• CRM for e-commerce
• Sales automation
• Simple email marketing
• 24/7 customer support
• Intuitive interface

Agile CRM - A CRM system that unites sales, marketing, and service in a single interface. The ideal solution for small e-commerce businesses looking to streamline processes and improve customer relationship efficiency.

Main Pros

• All in one place. Manage sales, marketing, and service from a single interface, simplifying your workflow.
• Sales growth. Optimize your sales funnel, increase conversion rates, and attract more customers.
• Routine automation. Automate tasks, save time, and focus on strategic goals.
• Improved customer experience. Personalize interactions, build loyalty, and retain customers for the long term.

Key Characteristics

• All in one place
• Sales growth
• Marketing automation
• Customer support
• Easy start

Freshworks CRM (Freshsales) - a CRM with built-in telephony, email and AI assistant, perfect for small ecommerce. Automate sales, improve customer communication and increase profits!

Main Pros

• Everything in one place. Phone, email, AI - manage sales effectively from a single platform.
• Sales automation. Free up time from routine, focus on customers and deals.
• Clear reports. Analyze sales data, improve strategy, increase profits.
• AI assistant. Optimize work, get tips for successful deals.

Key Characteristics

• Intuitive interface
• Sales automation
• Built-in telephony
• Real-time reporting
• AI assistant support

OneBox OS - CRM/ERP platform for automating small e-commerce. Manage processes, telephony, warehouse and document flow in one system. Optimize your business now!

Main Pros

• Everything in one place. Manage orders, customers, and warehouse from a single OneBox OS platform.
• Sales automation. Increase profits by automating the sales funnel and document management.
• Business control. Track key metrics and make informed decisions with OneBox OS.
• Integration with services. Connect telephony, mail, and other services for ease of use.

Key Characteristics

• Simple implementation
• Sales automation
• Integration with marketplaces
• 24/7 support
• User-friendly interface

Zoho CRM - a cloud CRM system that helps small e-commerce businesses automate sales, marketing, and customer support. Convenient data management, increased conversion, and increased customer loyalty - all in one solution!

Main Pros

• Growth in sales. Automation will help you find more customers and increase profits.
• Marketing optimization. Effective campaigns that attract customers and increase loyalty.
• Improved service. Fast customer support that leads to satisfaction and repeat purchases.
• Resource saving. With Zoho CRM, you optimize personnel and operating costs.

Key Characteristics

• Intuitive interface
• Process automation
• Sales growth
• 24/7 support
• Affordable price

Capsule CRM - simple and user-friendly CRM for small e-commerce. Easily manage contacts, deals, and projects. Optimize sales and focus on growing your business. Ideal for small businesses.

Main Pros

• Simple customer management. Store all contacts, deals, and projects in one place for better organization and quick access to information.
• Increased sales. Track opportunities and respond to customer needs in a timely manner, which contributes to the growth of your business.
• Improved communication. Ensure seamless information sharing between the team for better customer service.
• Convenient task planning. Effectively organize your time and priorities so you don't miss any important details in working with clients.

Key Characteristics

• Easy to use
• eCommerce integration
• Sales automation
• Convenient customer management
• Project optimization

HubSpot CRM - Free CRM for e-commerce! Manage customers, marketing, sales and support on one platform. The perfect solution for growing small businesses.

Main Pros

• Free start. Get basic functionality at no cost.
• All in one place. Marketing, sales and support in a single platform.
• Intuitive interface. Intuitive design makes it easy to use.
• Growth with you. Easily scale functionality as your business grows.

Key Characteristics

• Ease of implementation
• Free start
• Sales growth
• Single platform
• Process automation

Odoo CRM is a powerful CRM module integrated into the Odoo ERP system. It is ideal for small e-commerce businesses, helping to effectively manage sales, customers, and marketing in one place. Optimize your processes with Odoo CRM!

Main Pros

• Все в одному місці. Sales, marketing, and support management in one Odoo platform.
• Sales growth. An effective tool for attracting and retaining customers, increasing profits.
• Automation of routine. Free up time for business development by delegating routine tasks to Odoo.
• Simple implementation. Integration with other Odoo modules, quick launch and scaling.

Key Characteristics

• Integration with ERP Odoo
• Sales automation
• User-friendly interface
• Analytics and reports
• Affordable price for ecom

SuiteCRM - powerful open-source CRM, ideal for e-commerce. Customize it to the needs of your small business, optimize sales, and improve customer interaction. Free alternative with wide functionality!

Main Pros

• Open source. Full control over data and settings, with no hidden fees.
• Sales growth. Marketing and sales automation to increase profits.
• Customization to needs. Adapt the tool to the unique business processes of SuiteCRM.
• Cost savings. No license fees, only implementation and support costs.

Key Characteristics

• CRM for e-commerce small business
• Open-source, flexible system
• Customization to needs
• Sales automation
• Integration with platforms

Copper - CRM built for Google Workspace, ideal for small e-commerce. Deep integration with Gmail simplifies customer, sales, and task management directly from your inbox. Streamline workflows and increase profits with Copper!

Main Pros

• Integration with Gmail. Communicate with customers directly from your email, keeping the entire history in one place. Easily track correspondence.
• Intuitive interface. An intuitive platform that does not require lengthy training. Quick start for the whole team.
• Sales automation. Track deals, reminders, and tasks automatically. Optimize your sales funnel to increase profits.
• Google Workspace support. Copper works seamlessly with the Google tools you already use. Easily import data and sync contacts.

Key Characteristics

• Sales automation
• Gmail integration
• User-friendly interface
• Customer support
• Funnel optimization

Apptivo is a suite of business applications with a CRM core, perfect for small and medium-sized businesses. Manage sales, marketing, projects, and finances in one place! A great solution for ecommerce.

Main Pros

• Sales growth. Apptivo helps you find more customers and close profitable deals, improving conversion and profit.
• Data centralization. All information about customers, orders, and communications in one place, making analysis and decision-making easier.
• Automation of routine. Reduction of manual work through automatic processes, freeing up time for business development.
• Apptivo Integration. A set of applications for business management: from marketing to finance, all integrated into a single platform.

Key Characteristics

• CRM for e-commerce
• Sales automation
• Customer management
• Business analytics
• Integration with Apptivo

Vtiger CRM - a platform for small ecommerce businesses, unifying Sales, Marketing, and Help Desk. Automate sales, attract customers, and improve support in one place!

Main Pros

• Clear analytics. Track key sales, marketing, and support metrics to make informed decisions.
• Automation of routine tasks. Vtiger CRM automates repetitive tasks, freeing up time to grow your business.
• Sales growth. A centralized Sales, Marketing, and Help Desk platform helps attract and retain customers, increasing profit.
• Improved service. Personalized customer support increases customer loyalty and satisfaction with your business.

Key Characteristics

• CRM for e-commerce
• User-friendly Sales module
• Marketing automation
• Customer support
• Vtiger CRM integration