Choose a CRM for your processes

TOP 23 CRMs for Product-Based Businesses in Ukraine

The best CRMs for e-commerce in Ukraine: Review and comparison.

Rating

Choose a CRM for your processes

№1

LP-CRM

LP-CRM - CRM system for product business, e-commerce and service sector in Ukraine. Automate sales, customer base and analytics. Optimize your sales funnel and increase profits! Try it for free!

Advantages for Business

  • User-friendly interface. Easy to learn and use, minimum adaptation time.
  • Sales automation. Increase profits by automating routine tasks.
  • Real-time analytics. Monitor key business indicators online.
  • Integration with services. Connect LP-CRM with your favorite tools.

Features

  • Sales automation
  • User-friendly interface
  • Ukrainian language support
  • Integration with mail
  • Reporting and analytics
LP-CRM
№2

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - CRM to increase product sales. Deep integration with other Microsoft 365 products and Copilot automates routine tasks, provides analytics, and helps close more deals. Ideal for Ukrainian e-commerce.

Advantages for Business

  • Deep Integration. Combine data from Outlook, Excel, Teams for a better understanding of customers.
  • Copilot Artificial Intelligence. Get data-driven prompts and recommendations, accelerate sales.
  • Sales Automation. Optimize the sales funnel, from lead to deal, increase profits.
  • Real-time Analytics. Track key metrics, make informed decisions for business growth.

Features

  • CRM for e-commerce UA
  • Integration with 365
  • Product business reporting
  • Sales Automation
  • Microsoft Copilot AI
Microsoft Dynamics 365 Sales
№3

Binotel SmartCRM

Binotel SmartCRM - CRM from Binotel for product business. A 360° client card, integration with PBX and sales analytics will help increase profits. Optimize the sales department now!

Advantages for Business

  • 360° client profile. All information in one place: calls, orders, communication history, which simplifies sales.
  • Analytics for growth. Track key metrics to improve sales and optimize your strategy.
  • Integration with telephony. Automatic recording of calls, customers, listening to conversations for quality control.
  • Tasks and reminders. Don't miss important matters, plan work and monitor execution.

Features

  • CRM for product business in Ukraine
  • 360° client profile
  • Analytics for business
  • Integration with telephony
  • Sales automation
Binotel SmartCRM
№4

Less Annoying CRM

Less Annoying CRM is the perfect CRM for small businesses in Ukraine that sell goods. Extremely easy to use, without unnecessary functions and complications. Optimize sales and customer base easily!

Advantages for Business

  • Ease of use. Intuitive interface, no complicated terminology. Easy to train the team!
  • Sales optimization. Convenient accounting of customers, deals and interaction history to increase profits.
  • Ukrainian support. Full support and documentation in Ukrainian so you can be comfortable.
  • Affordable price. Special rates for small businesses in Ukraine. Pay only for what you use.

Features

  • CRM for product business in Ukraine
  • Easy to use
  • Sales automation
  • Ukrainian language support
  • Business process optimization
Less Annoying CRM
№5

CPAshka

CPAshka - CRM for dropshipping in Ukraine. Automate the accounting of dropshippers, orders and payments. Optimize your product business!

Advantages for Business

  • Automation of dropshipping. CPAshka minimizes manual work: order processing, payments to dropshippers - everything is automatic!
  • Accurate profit accounting. Control finances in real time, see profit from each order and dropshipper.
  • Easy dropshipper management. Automatic calculation of payments, convenient communication and monitoring of their effectiveness.
  • Sales growth. CPAshka helps to scale the business, attract more dropshippers and increase sales volumes.

Features

  • Dropshipping automation
  • Profit calculation
  • Convenient CRM for product business
  • Ukrainian support 24/7
  • Integration with TNN
CPAshka
№6

HubSpot CRM

HubSpot CRM - a powerful CRM system for the commodity business. Free core with marketing, sales, and support in one platform. Optimize all stages of work with clients in Ukraine!

Advantages for Business

  • Free start. Start using the basic functions for free to evaluate the platform's capabilities.
  • Single platform. All tools (marketing, sales, support) in one place for efficient work.
  • Clear interface. Intuitive navigation for quick learning and convenient work.
  • Ukrainian support. Get help in Ukrainian, which greatly simplifies implementation.

Features

  • CRM for product business UA
  • Free CRM database
  • Sales automation
  • Marketing in one place
  • 24/7 support
HubSpot CRM
№7

NetHunt CRM

NetHunt CRM - CRM in Gmail, ideal for product-based businesses. Manage leads, sales funnels, and automate processes directly from your email. A convenient solution for Ukrainian entrepreneurs selling goods online.

Advantages for Business

  • Integration with Gmail. Manage sales directly from your email, saving time.
  • Increased sales. Effective customer management and sales automation for profit growth.
  • User-friendly interface. Easy to use, requires no special skills for a quick start.
  • Automation of routine tasks. Forget about repetitive tasks, automate everything with NetHunt CRM.

Features

  • CRM for product-based businesses in Ukraine
  • Integration with Gmail
  • Sales automation
  • Convenient sales funnels
  • NetHunt lead management
NetHunt CRM
№8

Insightly

Insightly CRM is a comprehensive CRM system with project management features, ideal for small and medium-sized businesses (SMBs). Integrations with popular services simplify customer base and inventory management in Ukraine.

Advantages for Business

  • User-friendly interface. Easy to train your team, quick implementation.
  • Sales automation. More deals, less routine, increased profits.
  • Simple project management. Control tasks, deadlines, and resources in one place.
  • Integration with services. Connection to email, messengers, and other tools.

Features

  • CRM for e-commerce UA
  • Integrations for SMBs
  • Projects and leads
  • Sales automation
  • User-friendly interface
Insightly
№9

Keap (ex-Infusionsoft)

Keap (formerly Infusionsoft) - CRM and marketing automation built for entrepreneurs. Streamline sales and attract more customers with this powerful system. The perfect solution for the commodity business!

Advantages for Business

  • Automation with Keap. Saving time on routine, focusing on business growth.
  • Sales increase. Personalized offers and reminders for customers.
  • All in one place. Manage contacts, marketing and sales with Keap.
  • Ukrainian language support. Setup and consultation in native language, easy start.

Features

  • CRM for commodity business UA
  • Marketing automation
  • User-friendly Keap interface
  • Sales growth
  • Ukrainian language support
Keap (ex-Infusionsoft)
№10

OneBox OS

OneBox OS - CRM/ERP for the goods business in Ukraine. Automate processes, telephony, warehouse and document management in a single system. Optimize sales and management, increase profits!

Advantages for Business

  • Everything in one place. Management of processes, telephony, warehouse and documents in a single OneBox OS platform.
  • Support for Ukrainian business. Adapted for the needs of Ukrainian companies, local support.
  • Effective sales management. Increase profits by automating the sales funnel and controlling deals.
  • Optimization of warehouse accounting. Ensure accurate inventory accounting, inventory control and avoidance of shortages.

Features

  • CRM for the goods business
  • Sales automation
  • Online warehouse management
  • Integration with telephony
  • OneBox OS: all in one
OneBox OS
№11

Creatio (Sales)

Creatio (Sales) - a powerful low-code CRM platform for automating sales and product business processes in Ukraine. Customize your CRM to meet the needs of your business!

Advantages for Business

  • Sales automation. Optimizes the funnel, increases conversion and profit through automatic triggers and reminders.
  • Low code. Change the system to meet business needs without involving programmers, quickly adapt to market changes.
  • Process automation. Automate any business processes, from order to delivery, for maximum efficiency.
  • Analytics and reports. Get full control over your business with detailed real-time reports and analytics, make informed decisions.

Features

  • CRM for product business in Ukraine
  • Process automation
  • Low code, flexibility
  • Creatio Sales - leader
  • Ukrainian language support
Creatio (Sales)
№12

Pipedrive

Pipedrive - CRM for product business, focused on increasing deal conversion. Visualize the sales funnel, track the progress of each deal, and automate routine tasks. Clear interface and powerful features - ideal for Ukrainian entrepreneurs!

Advantages for Business

  • Clear pipeline. Sales visualization to control each deal and maximize profit.
  • Automation of routine. Saving time on repetitive tasks, focusing on customers.
  • Profit forecasting. Accurate reports and sales forecasts for informed decision-making.
  • Increased conversion. Tools for fast closing deals and growing profits.

Features

  • Convenient CRM for product
  • Sales pipelines are visual
  • Integration with delivery services
  • Automation of routine tasks
  • Pipedrive: deals are a priority
Pipedrive
№13

Nutshell

Nutshell - CRM for B2B teams in Ukraine, which combines convenient customer management and effective email marketing. Automate sales, track leads, and build strong customer relationships. Ideal for product business!

Advantages for Business

  • Understandable interface. Easy to learn and quick to start selling, focusing on customers.
  • Sales automation. Simplifies routine tasks, increasing team efficiency.
  • Email marketing inside. Send personalized emails and track results in one place.
  • Reporting and analytics. Get clear reports for informed decision-making and sales growth.

Features

  • CRM for product business in Ukraine
  • Simple B2B CRM
  • Email marketing
  • Sales automation
  • Ukrainian support
Nutshell
№14

Streak CRM

Streak CRM - CRM system integrated directly into Gmail. Create custom sales funnels and manage customers without leaving your email. A great choice for e-commerce in Ukraine that needs a simple and effective CRM solution.

Advantages for Business

  • Integration with Gmail. Manage sales directly from your email, without switching between tabs.
  • Custom pipelines. Customize the sales funnel to fit your unique business process.
  • Simple interface. Easy to learn and use, even without CRM experience.
  • Automation of routine tasks. Automate sending emails, reminders, and other actions.

Features

  • CRM for UA goods
  • Streak CRM: Gmail inside
  • Custom sales funnels
  • Easy integration with mail
  • Optimization for email marketing
Streak CRM
№15

Close

Close - CRM designed for intensive sales. Automate calls and email newsletters to increase conversion in your product business. The ideal choice for Ukrainian teams looking to maximize results!

Advantages for Business

  • Sales increase. More leads, more deals, more profit! Automate your sales funnel.
  • Integration with telephony. Call clients in one click directly from the CRM. Record conversations.
  • Email marketing. Create and send personalized email newsletters, track their effectiveness.
  • Convenient analytics. Get clear sales reports to make informed decisions.

Features

  • CRM for product business UA
  • Sales automation
  • Calls+Email Close
  • User-friendly interface
  • Ukrainian language support
Close
№16

SuiteCRM

SuiteCRM - Open source CRM system, ideal for product business in Ukraine. Flexible customization to your needs, integration with popular services. Free alternative to expensive CRMs!

Advantages for Business

  • Free software. SuiteCRM open source saves money and adapts to needs.
  • Full adaptation. Customize to business processes, integrate with other services.
  • Data analysis. Reporting improves decisions, increases sales and loyalty.
  • Localization support. Ukrainian language, documentation, support - all for convenience.

Features

  • CRM for product business in Ukraine
  • SuiteCRM: customization to your needs
  • Open source: full control
  • Integration with popular services
  • CRM scalability and flexibility
SuiteCRM
№17

Bitrix24

Bitrix24 - CRM for product businesses in Ukraine. Automate sales, process orders, manage projects and communicate with customers in one place. Everything you need for the efficient operation of your online store! benefit1 - Increased sales

Advantages for Business

  • Збільшення продажів. Automate leads, deals, and invoices to grow profits
  • Optimized communications. Integrate all communication channels into a single interface
  • Data centralization. Store all customer information in one place
  • Analytics and reports. Track key business metrics for decision-making

Features

  • Trade automation
  • User-friendly interface
  • Nova Poshta integration
  • Ukrainian language support
  • Bitrix24 scalability
Bitrix24
№18

Apptivo

Apptivo: CRM system with a wide range of business applications, designed specifically for small and medium-sized businesses (SMBs). Optimize the management of the goods business in Ukraine with Apptivo!

Advantages for Business

  • All in one place. Manage sales, marketing and customer support from a single Apptivo platform.
  • Sales growth. Optimize the sales funnel and increase profits through automation.
  • User-friendly interface. Easy to use even for beginners, intuitive design.
  • 24/7 support. Our team is always ready to help you with any questions.

Features

  • CRM for the goods business
  • Sales automation
  • User-friendly interface
  • Integration with services
  • Ukrainian language support
Apptivo
№19

SugarCRM

SugarCRM - flexible open-source CRM for B2B sales. The perfect solution for commodity business in Ukraine. Customize SugarCRM to your needs and integrate with other services. Get the most out of your sales!

Advantages for Business

  • Full adaptation. Customize the system to the needs of your business, no compromises.
  • Integration. Connect any services for the seamless operation of departments.
  • Data control. Your data is securely protected and always at hand for analysis.
  • Sales growth. Optimize the sales funnel and increase company profits.

Features

  • CRM for commodity business in Ukraine
  • Open source, flexibility
  • B2B sales, automation
  • Integration with platforms
  • Business scaling
SugarCRM
№20

KeyCRM

KeyCRM - Ukrainian CRM for product-based businesses. Orders from all channels, convenient customer communication, inventory management, and powerful analytics. Optimize your business with KeyCRM!

Advantages for Business

  • All in one place. Combine orders, inventory, customers, and analytics for effective management.
  • User-friendly interface. Easy to learn and use, adapted to the needs of Ukrainian businesses.
  • Ukrainian support. Qualified assistance and quick resolution of issues from a local team.
  • Marketplace integration. Automatic data synchronization with Rozetka, Prom, and other platforms.

Features

  • Convenient CRM for product-based businesses
  • Order automation
  • Inventory management and analytics
  • Marketplace integration
  • Ukrainian language support
KeyCRM
№21

SalesDrive

SalesDrive - CRM for e-commerce: automate sales! Integrations with marketplaces, delivery services, payment systems and warehouse. Manage your entire business in one place. Optimize inventory management and increase profits!

Advantages for Business

  • Integrations SalesDrive. Everything in one place: marketplaces, delivery, payments, warehouse - control over business.
  • Sales growth. Automation of routine, increased customer loyalty = more profit.
  • Cost optimization. Process automation saves time and reduces personnel costs.
  • User-friendly interface. An intuitive platform for efficient work every day.

Features

  • Automation of commodity business
  • Integrations for e-commerce
  • Convenient order accounting
  • SalesDrive - CRM #1 in Ukraine
  • Support of Ukrainian business 24/7
SalesDrive
№22

Agile CRM

Agile CRM - A comprehensive CRM for product-based businesses. It unifies sales, marketing, and customer support in one convenient interface. Optimize your sales funnel, automate marketing, and improve service! The perfect solution for product businesses in Ukraine.

Advantages for Business

  • All in one place. Manage sales, marketing, and customer support from a single Agile CRM platform for efficiency.
  • User-friendly interface. Easy navigation and intuitive tools for quick learning and daily operation.
  • Sales automation. Automate routine tasks, track leads, and increase sales conversion with Agile CRM.
  • Ukrainian support. Local support and adaptation to the needs of Ukrainian businesses from Agile CRM.

Features

  • CRM for product-based businesses
  • Sales automation
  • Ukrainian support
  • Marketplace integration
  • Universal CRM Agile
Agile CRM
№23

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM for product business with built-in telephony, email and AI. Automate sales, improve customer communication and increase profits. The perfect solution for Ukrainian products!

Advantages for Business

  • Increase sales. More deals through automation and analytics.
  • All in one place. Communication, mail and AI - all integrated.
  • Ukrainian support. Local support for quick issue resolution.
  • Intelligent reports. Track results and optimize strategy.

Features

  • CRM for product business UA
  • Freshsales: All in one
  • Sales automation
  • AI assistant: Time saving
  • Telephony integration
Freshworks CRM (Freshsales)
General table

CRM comparison table

# CRM Type of business Functionality Demo version Starting price
1LP-CRMProduct business, e-commerce, servicesSales automation, customer base, sales funnelFree version up to 50 orders per monthfrom $9/month
2Microsoft Dynamics 365 Salese-commerce, B2BSales Automation, Analytics, Microsoft Integration30-day trialfrom $65/month per user
3Binotel SmartCRMProduct business, sales360° card, PBX integration, sales analytics-from 399 UAH/month per employee
4Less Annoying CRMSmall business, sellersSimplicity, customers, sales30 day test$19/month per user
5CPAshkaDropshippers, online sellersAccounting for dropshippers, orders, paymentsFree for the first 100 leadsfrom $5/month
6HubSpot CRMCommodity business, UkraineAutomation, integration, analyticsFree planfrom $20/month per user
7NetHunt CRMProduct-based business, e-commerceGmail integration, sales automation, sales funnels14-day trialfrom $24/month per user
8InsightlySMBs, startupsCRM, projects, integrations14-day trialFrom $29/month per user
9Keap (ex-Infusionsoft)Small business, entrepreneursCRM, marketing automation, salesTest (free)from $159/month
10OneBox OSGoods business, UkraineCRM, ERP, automationSome applications are freefrom $1.99/month (for 1000 records)
11Creatio (Sales)Sales, marketingAutomation, low-code, CRMFree trial accessprice on request
12PipedriveSmall business, startupsSales funnel, automation, visualization14 days testfrom $14.90/month per user
13NutshellProduct business, B2BCRM, email marketing, sales automationTest 14 daysfrom $16/month per user
14Streak CRMeCommerce, small businessGmail Integration, Sales Funnels, Customer ManagementFree planfrom $59/month per user
15CloseSmall business, B2B, salesAutomation, integration, analyticsTest 14 daysfrom $49/month per user
16SuiteCRMProduct business, UkraineOpen source, flexibility, integrationOpen source software (free)from $0/month (self-hosted)
17Bitrix24Product business, eCommerceCRM, automation, communicationsFree planfrom $61/month (5 users)
18ApptivoSmall business, medium businessCRM, integration, optimizationFree testfrom $15/month per user (annual payment) or $20/month monthly
19SugarCRMB2B, sales, commodity businessFlexibility, open source, customizationFree testfrom $49/month per user
20KeyCRMProduct-based business, eCommerceOrders, communication, accounting14-day trialfrom $19/month
21SalesDriveE-commerce, entrepreneurs, sellersAutomation, integrations, accountingTest 14 daysfrom UAH 349/month
22Agile CRMProduct business, marketingAutomation, marketing, supportFree plan (up to 10 users)from $8.99/month per user
23Freshworks CRM (Freshsales)Product business, eCommerceSales automation, built-in telephony, AI assistantFree planfrom $9/month per user
Answers to Questions

Answers to Questions

? What does it offer for my online store?
It helps automate sales and improve customer service, which leads to increased profits
? What basic functions are needed?
Customer base management, marketing automation, reporting and analytics
? What solutions are popular in Ukraine?
There are many options, considering the needs and budget of your business, see the list in the article
? How much does implementation cost?
The price depends on the chosen solution, the number of users and the necessary functions
? Are there free options?
Yes, there are free versions with limited functionality that are suitable for beginners
? How to choose the best option?
Consider the needs of your business, budget and the possibility of integration with other services
? Is staff training required?
Yes, training is necessary to effectively use all the features of the software
? What are the benefits of integration with Nova Poshta?
Automatic tracking of shipments, calculation of delivery costs and convenient order management