Choose a CRM for your business

TOP 23 CRMs for an Online Store from Scratch

The best CRMs for a successful start of an online store from scratch.

TOP

Choose a CRM for your business

№1

LP-CRM

LP-CRM - CRM system designed for product business, e-commerce and services. The perfect solution for online stores looking for a simple and effective CRM from scratch. Manage sales, customers and orders in one place!

What you get

  • Зрозумілий інтерфейс. Easy to learn and use, even without experience.
  • Sales automation. Increases the efficiency and profit of online business.
  • Integration with platforms. Quickly connect popular services and marketplaces.
  • Business analytics. Collect data to make informed decisions with LP-CRM.

Key Characteristics

  • CRM from scratch for e-commerce
  • LP-CRM sales automation
  • Revenue growth with LP-CRM
  • LP-CRM Customer Personalization
  • Integrations for online stores
LP-CRM
№2

Keap (ex-Infusionsoft)

Keap (formerly Infusionsoft) is a CRM and marketing automation tool built specifically for entrepreneurs. Streamline your sales and marketing efforts with Keap! An ideal choice for an online store starting from scratch.

What you get

  • Sales automation. Automate routine tasks, increase conversion rates, and focus on growing your business.
  • Personalized marketing. Create unique offers for each client, increase loyalty and profit.
  • Centralization of customer data. Store all customer information in one place for better service and analysis.
  • Profit growth. Optimize the sales funnel, attract new customers and increase repeat sales.

Key Characteristics

  • Online sales growth
  • Automation of routine
  • Easy customer management
  • Personalized marketing
  • 24/7 support
Keap (ex-Infusionsoft)
№3

Copper

Copper - CRM that integrates seamlessly with Gmail and Google Workspace. Automate sales and improve customer relationships without leaving the familiar Google interface. Optimize your online store with Copper!

What you get

  • Integration with Gmail. Manage sales directly from your email, without switching between platforms. Copper is all you need.
  • Sales improvement. Automate routine tasks and focus on increasing profits.
  • Ease of use. Intuitive interface, easy to set up and use.
  • Time saving. Automatic collection of data on customers and deals. Saving your valuable time.

Key Characteristics

  • CRM for e-commerce from scratch
  • Copper: Gmail CRM
  • Sales automation
  • Integration with Google
  • User-friendly interface
Copper
№4

Salesforce Sales Cloud

Salesforce Sales Cloud is a leading CRM for effective sales management. Develop sales funnels, automate processes and get deep analytics for your online store. An ideal solution for scaling from scratch!

What you get

  • Growth in sales. Salesforce Sales Cloud helps increase profits by optimizing the sales funnel.
  • Data analysis. Get detailed reports and forecasts for informed decision making.
  • Task automation. Simplify routine operations, freeing up time to grow your business.
  • Personalization. Increase customer loyalty by offering them relevant offers.

Key Characteristics

  • For an online store: Simplicity
  • Automation
  • Integration
  • Analytics
  • Scalability
Salesforce Sales Cloud
№5

Apptivo

Apptivo - a suite of business applications with CRM at its core, ideal for SMBs. Streamline customer, sales, and project management. A great choice for integrating into an online store from scratch!

What you get

  • Sales growth. Streamline your sales funnel and increase your store's profits.
  • Marketing automation. Attract more customers with targeted campaigns.
  • Centralized data management. Store all customer information in one place.
  • Effective customer support. Respond quickly to inquiries and increase customer loyalty.

Key Characteristics

  • From scratch for e-commerce
  • Everything for SMB
  • CRM core
  • Apptivo automation
  • Time saving
Apptivo
№6

Vtiger CRM

Vtiger CRM is a comprehensive platform for sales, marketing, and customer support automation. It's the perfect solution for online stores that need a unified system to manage all aspects of their business from the ground up.

What you get

  • Increased Sales. Vtiger CRM helps you better understand customers, optimize marketing campaigns, and automate sales to increase profits.
  • Effective Support. Unite all customer communication channels in one place. Quickly resolve issues and improve satisfaction.
  • Centralized Management. Manage sales, marketing, and customer support from a single platform. All customer information at your fingertips.
  • Analytics and Reporting. Gain detailed insights into business processes, identify weaknesses, and make informed decisions based on data.

Key Characteristics

  • CRM for e-commerce from the ground up
  • Vtiger: Sales, Marketing, Support
  • Online Store Automation
  • Centralized Customer Management
  • Vtiger: A Unified Platform for Business
Vtiger CRM
№7

Insightly

Insightly - CRM with project management for small and medium-sized businesses. Streamline sales and manage projects in one place. Wide range of integrations to simplify the operation of your online store.

What you get

  • Easy integration. Connect Insightly with other services for a complete picture of your customers.
  • Sales optimization. Increase profits by tracking deals and customers more effectively.
  • Data centralization. All customer information in one place, always at your fingertips.
  • Business growth. Insightly scales with your online store.

Key Characteristics

  • CRM for e-commerce from scratch
  • Insightly: all-in-one
  • Convenient API integration
  • Insightly sales automation
  • Easy project management
Insightly
№8

Close

Close - CRM that simplifies sales for online stores. Focus on calls and automated email campaigns. Ideal if you need a CRM for your sales team and integration with your online business.

What you get

  • Increasing sales. Close helps automate communication with customers, leading to increased sales.
  • Saving time. Automation of routine tasks, frees up time for strategy and development.
  • User-friendly interface. Intuitive, easily adapts to the needs of your business.
  • Tracking performance. Analyze results, optimize the sales funnel, improve performance.

Key Characteristics

  • CRM from scratch: Easy start
  • Effective management
  • Sales automation
  • Integration with platforms
  • 24/7 support
Close
№9

Less Annoying CRM

Less Annoying CRM - Dead Simple CRM for small business. Focus on customers, not complicated systems. Perfect for online stores that need simple and effective sales organization without the hassle.

What you get

  • Easy start. Intuitive interface, set up in minutes.
  • Clear price. Transparent cost with no hidden fees.
  • Customer support. We are always ready to help with any question.
  • All in one place. Manage orders, customers, and sales.

Key Characteristics

  • CRM for e-commerce from scratch
  • Less Annoying: simplicity
  • Intuitive interface
  • Sales automation
  • Easy Less Annoying setup
Less Annoying CRM
№10

Nutshell

Nutshell is a CRM and email marketing in one for B2B. Simplify customer management, automate email newsletters and increase sales of your online store. Ideal for teams that value simplicity and efficiency.

What you get

  • Easy start. Simple setup and intuitive interface for quick implementation.
  • Effective email marketing. Engage customers with automated mailings directly from CRM.
  • Sales automation. Nutshell optimizes the sales funnel so you can close more deals.
  • Clear analytics. Track key metrics and make informed decisions.

Key Characteristics

  • CRM for e-commerce from scratch
  • Nutshell: B2B solution
  • Easy to use
  • Email marketing for sales
  • Sales funnel optimization
Nutshell
№11

Pipedrive

Pipedrive - CRM designed to increase deal conversion. Visualize your sales pipeline, track progress, and close more deals. Ideal for online stores looking to increase sales.

What you get

  • Sales visualization. Clear vision of the deal at every stage, quick response.
  • Deal conversion. Increase profits by optimizing the sales funnel.
  • Easy start. Intuitive interface, quick setup without code.
  • Automation of routine. Forget about repetitive actions, focus on sales.

Key Characteristics

  • Intuitive interface
  • Easy setup
  • Clear reports
  • Sales automation
  • 24/7 support
Pipedrive
№12

SugarCRM

SugarCRM is a flexible open-source CRM, ideal for B2B sales. Enhance your online store by customizing the system to meet unique business needs. Easy integration and scaling!

What you get

  • Відкритий код. Full freedom to customize for business needs and integrations.
  • B2B focus. Specialized tools for complex B2B sales.
  • Scalability. Easily adapts to growth and changes in your business.
  • Automation. Routine operations are performed automatically, increasing team efficiency.

Key Characteristics

  • CRM from scratch for e-commerce
  • Online sales automation
  • Convenient customer management
  • SugarCRM: B2B solution
  • Open CRM architecture
SugarCRM
№13

KeepinCRM

KeepinCRM is a simple CRM system perfect for online stores. Manage customers, tasks, deals, warehouse and finances in one place. Start from scratch and automate your business today!

What you get

  • Easy integration. Quick connection to the website and marketplaces.
  • Sales automation. Optimizes order processing and communication with customers.
  • Accounting in one place. Warehouse, finance, customers - all under control!
  • Profit growth. Effective management = more sales.

Key Characteristics

  • Integration with marketplaces
  • Sales automation
  • Stock accounting
  • User-friendly interface for SMEs
  • Online financial control
KeepinCRM
№14

OneBox OS

OneBox OS: CRM/ERP for online stores. Automate sales, telephony, warehouse, document management in a single system. Develop your business from scratch with OneBox OS!

What you get

  • Centralization of data. Store all customer and order information in one place for quick access and better analytics.
  • Sales optimization. Increase conversion rates by automating the sales funnel and personalized offers.
  • Automation of routine. OneBox OS automates repetitive tasks, freeing up time for business development and strategic goals.
  • Integration of everything in one. Order management, warehouse, telephony and documents - all on one OneBox OS platform.

Key Characteristics

  • CRM for e-commerce
  • Process automation
  • Telephony integration
  • Warehouse accounting
  • OneBox OS solution
OneBox OS
№15

Odoo CRM

Odoo CRM - is part of the powerful Odoo ERP system, ideal for online business. Manage sales, marketing, and customer support effectively. Integrated platform for your online store from scratch.

What you get

  • Єдина платформа Odoo. CRM is integrated with all business processes: accounting, warehouse, marketing - all in one place.
  • Full automation. Automate sales, support, and other processes to increase efficiency.
  • Analytics and reporting. Get valuable data about customers and sales for making informed decisions.
  • Flexibility and adaptability. Customize CRM to your business needs, easily scale the solution.

Key Characteristics

  • CRM для e-commerce з нуля
  • Odoo CRM: ERP інтеграція
  • Автоматизація продажів
  • Зручний інтерфейс
  • Аналітика та звіти
Odoo CRM
№16

monday sales CRM

monday sales CRM - A flexible sales CRM for sales teams, built on the monday.com platform. Automate your sales pipeline, track leads, and boost productivity. Ideal for online stores looking for a CRM from scratch!

What you get

  • Easy integration. Connect all sales channels in one place for better control.
  • Sales automation. Automate routine tasks so the team can focus on deals.
  • Full customization. Customize monday sales CRM to fit your business needs without code.
  • Clear analytics. Get real-time reports for informed decision-making.

Key Characteristics

  • CRM for e-commerce from scratch
  • monday.com flexibility
  • Sales automation
  • Integration with platforms
  • User-friendly interface
monday sales CRM
№17

Capsule CRM

Capsule CRM - simple CRM for small businesses and online stores. Easily manage contacts, deals, and projects. The perfect choice if you need a CRM from scratch for your online business!

What you get

  • Easy to use. Capsule CRM's intuitive interface allows you to quickly set up and get started.
  • Data centralization. Store all your customer, deal, and project information in one place for easy access.
  • Sales optimization. Track leads, manage deals, and increase revenue with Capsule CRM.
  • Improved communication. Communicate with customers more effectively, track correspondence, and plan follow-up actions with Capsule CRM.

Key Characteristics

  • CRM for online trading
  • Simple customer management
  • From scratch to profits!
  • Capsule CRM deal control
  • Sales automation
Capsule CRM
№18

amoCRM

amoCRM - CRM with a focus on messengers. Build chat funnels, automate sales with bots, and manage customer communication in omnichannel dialogues. The perfect solution for an online store that strives for efficiency!

What you get

  • Chat funnels. Automate sales in messengers, lead the customer to purchase.
  • Omnichannel. Collect all dialogues in one place, don't lose a single client.
  • Assistant bots. Automate answers to typical questions, save time.
  • Integration with amoCRM. Easily integrate with your amoCRM, expand capabilities.

Key Characteristics

  • CRM for online: from scratch, simple!
  • amoCRM: chat funnels for sales
  • Integration with all channels
  • amoCRM: bots that will increase profits
  • Online sales automation
amoCRM
№19

KeyCRM

KeyCRM - Ukrainian CRM for e-commerce. Integrates orders from marketplaces, social networks, and messengers into a single window. Manage communications, inventory, and analytics to scale your online business!

What you get

  • All in one place. Orders, customers, inventory - manage your business efficiently from a single platform by KeyCRM.
  • Sales growth. Automate marketing and increase customer loyalty.
  • Ukrainian support. Fast and qualified support in your native language from KeyCRM.
  • Analytics for decisions. Get reports and make informed decisions for business development.

Key Characteristics

  • User-friendly interface
  • Sales automation
  • Inventory management
  • Integration with marketplaces
  • Performance analysis
KeyCRM
№20

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM for your online store from scratch! Built-in telephony, email newsletters, and an AI assistant will help automate sales, improve customer service, and scale your business.

What you get

  • Built-in telephony. Make calls to customers directly from the CRM, track communication history for a personalized approach.
  • Email marketing. Personalized mailings, customer segmentation, email automation to increase sales.
  • AI assistant. Analyzes data, predicts sales and provides recommendations for optimizing the strategy.
  • Simple setup. Easily integrates with your online store, quick start working with customers.

Key Characteristics

  • Sales automation
  • Telephony integration
  • AI assistant for analysis
  • User-friendly interface
  • 24/7 support
Freshworks CRM (Freshsales)
№21

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - A CRM system that helps online stores increase sales. Deep integration with Microsoft 365 and Copilot automates routine tasks and provides valuable insights for your business growth. The perfect solution for starting CRM from scratch!

What you get

  • Deep Integration. Connect sales with other Microsoft 365 apps for a unified workspace.
  • Copilot AI. Get intelligent prompts and automate routine tasks with AI.
  • Personalized Experience. Customize CRM to fit your business needs for maximum efficiency.
  • Sales Growth. Optimize your sales funnel, increase conversion rates, and improve customer relationships.

Key Characteristics

  • CRM for e-commerce from scratch
  • Dynamics 365 + Copilot
  • Sales Automation
  • Microsoft 365 Integration
  • Business Scaling
Microsoft Dynamics 365 Sales
№22

Bitrix24

Bitrix24 - powerful CRM for online sales. Organize the work of the online store from scratch: customer base, sales automation, integration with the contact center and project management - all in one place!

What you get

  • Sales automation. Forget about the routine, focus on profits, Bitrix24 automates everything.
  • Centralized management. All information about customers and orders in one place for efficient work.
  • Integration with marketplaces. Easily connect popular platforms and expand your business.
  • Analytics and reports. Get valuable data about sales and customers to make informed decisions.

Key Characteristics

  • CRM for e-commerce from scratch
  • Bitrix24: All in one
  • Sales automation
  • Contact center for customers
  • Online project management
Bitrix24
№23

Zoho CRM

Zoho CRM - cloud CRM for your online store! Automate sales, marketing, and customer service. Integrates with popular platforms, helping to build a CRM system from scratch. Optimize business processes and increase profits!

What you get

  • Sales growth. Automate the sales funnel, increase conversion and profit.
  • Service improvement. Provide customer support faster and more efficiently.
  • Cost savings. Streamline business processes and reduce costs.
  • Data centralization. All customer information in one place, always at your fingertips.

Key Characteristics

  • CRM for e-commerce
  • Sales automation
  • Cloud integration
  • From scratch in days
  • Business scalability
Zoho CRM
General table

CRM comparison

# Solution Type of business Top features Free plan From
1LP-CRMProduct business, eCommerce, servicesClients, sales, ordersFree version up to 50 orders per monthfrom $9/month
2Keap (ex-Infusionsoft)Entrepreneurs, small businessCRM, automation, marketingTest (free)from $159/month
3CopperSales, marketing, businessIntegration, automation, optimization14 day trialfrom $29/month per user
4Salesforce Sales CloudSmall business, enterprisesSales automation, analytics, contact management30 day trialfrom $25/month per user
5ApptivoSMBs, entrepreneursCRM, sales, projectsFree trialfrom $15/month per user (annual payment) or $20/month monthly
6Vtiger CRMOnline Stores, Small/Medium BusinessesProcess Automation, Customer Management, Omnichannel Support15-day TrialFrom $15/month per user
7InsightlySmall business, medium businessCRM, project management, integrations14-day trialfrom $29/month per user
8CloseOnline stores, B2BCalls, Email, Automation14 day trialfrom $49/month per user
9Less Annoying CRMSmall Business, eCommerceSimplicity, contacts, tasks30 days test$19/month per user
10NutshellB2B, e-commerce, salesCRM, Email marketing, AutomationTest 14 daysfrom $16/month per user
11PipedriveOnline stores, salesSales pipeline, automation, reporting14 days testfrom $14.90/month per user
12SugarCRMB2B sales, enterprisesFlexibility, openness, integrationFree testfrom $49/month per user
13KeepinCRMOnline stores, small businessCustomers, deals, warehouse7 day testfrom 290 UAH/user/month
14OneBox OSOnline stores, e-commerceCRM, ERP, automationPart of the applications is freefrom $1.99/month (per 1000 records)
15Odoo CRMОнлайн-бізнес, підприємстваАвтоматизація, інтеграція, масштабуванняOne App Free (CRM безкоштовно)від €24.90/міс за користувача
16monday sales CRMSmall business, eCommerceAutomation, leads, productivityFree plan (up to 2 users)from $12/month per user (min. 3 seats)
17Capsule CRMSmall business, online storesContacts, deals, projectsFree planfrom $18/month per user
18amoCRMOnline stores, SMBMessengers, automation, omnichannel14 day testfrom $15/month per user
19KeyCRMe-commerce, online businessOrders, communications, analytics14-day trialfrom $19/month
20Freshworks CRM (Freshsales)Online stores, small businessSales automation, AI assistant, Built-in telephonyFree planfrom $9/month per user
21Microsoft Dynamics 365 SalesOnline stores, SalesSales automation, Microsoft integration, Business intelligence30-day TrialFrom $65/month per user
22Bitrix24Online stores, small/medium businessCRM, automation, communicationsFree planfrom $61/month (5 users)
23Zoho CRMOnline stores, small business, medium businessAutomation, integration, optimizationFree plan (up to 3 users)from $20/month per user
FAQ

FAQ

? Which platform is better to start with?
Most start with cloud solutions, they are easier to set up and cheaper
? What is important when choosing?
Automation, integration with platforms and sales analytics
? Is a programmer needed?
Not necessarily at the initial stage, but deep integration may require it
? How quickly can it be implemented?
Usually from a few days to a week, depending on the complexity
? How much does it cost to start?
Basic plans are often free or low cost
? What integrations are needed?
With website, email, telephony and delivery services
? How to scale further?
Choose a plan with more features and support
? Where can I find reviews about the solution?
Read reviews, see ratings and ask for advice on forums