Start with the right CRM

Top 21 CRM for eCommerce: A Ranking of Accounting Systems

Top CRM for Online Commerce: Optimize Accounting and Sales

Rating

Start with the right CRM

№1

LP-CRM

LP-CRM - CRM for product business, e-commerce and services. Automate order, customer and sales accounting in one place. Optimize your e-commerce with our CRM!

Main Pros

  • Sales automation. Forget about the routine, focus on business development!.
  • Centralized customer base. The entire history of interaction with the client in one place for better service.
  • Real-time reporting. Instant analysis of key indicators for making informed decisions.
  • Integrations with platforms. Easily connect your favorite services and expand the capabilities of LP-CRM.

Features

  • Order automation
  • Convenient customer accounting
  • Integration with marketplaces
  • Online sales analytics
  • Business process optimization
LP-CRM
№2

Insightly

Insightly - CRM with project management and integrations, ideal for small and medium-sized businesses (SMB). Streamline order tracking, manage projects, and automate e-commerce sales.

Main Pros

  • Understandable interface. Intuitive navigation, fast team training.
  • Effective project management. Optimize workflows, track progress, achieve goals.
  • Full integration. Connect all your tools in one place, avoid manual data entry.
  • Sales growth. More deals, better customer base, increased profits.

Features

  • E-commerce order tracking
  • CRM + projects
  • Integrations for SMB
  • Sales automation
  • User-friendly interface
Insightly
№3

CPAshka

CPAshka - CRM for dropshipping that simplifies order tracking and automatically calculates payments to dropshippers. An ideal solution for ecommerce businesses working with dropshipping.

Main Pros

  • Облік дропшиперів. Automatic calculation of each dropshipper's earnings and order statistics.
  • Time saving. CPAshka automates routine processes, freeing up time for business development.
  • Convenient order management. All order information in one place, easy search and filtering.
  • Simple integration. Easily connect CPAshka to your online store and other services.

Features

  • Dropshipping automation
  • E-commerce order tracking
  • User-friendly interface
  • Calculation of dropshippers
  • Integration with platforms
CPAshka
№4

SalesDrive

SalesDrive - CRM for e-commerce. Integrations with marketplaces, delivery services and payment systems. Automate order accounting, warehouse and customer communication. Optimize sales and increase the profit of your online store!

Main Pros

  • All in one place. Integration with marketplaces, delivery and payments.
  • Time saving. Automation of routine, more time for development.
  • Profit increase. Sales optimization and customer loyalty.
  • Convenient warehouse management. Inventory control, avoiding product shortages.

Features

  • Order automation
  • Integrations: marketplaces
  • Warehouse accounting
  • User-friendly interface
  • Customer support
SalesDrive
№5

NetHunt CRM

NetHunt CRM - CRM in Gmail for e-commerce. Manage leads, sales funnels, and automate processes directly from your email. Order tracking, customer base, and everything you need to grow your online business!

Main Pros

  • Integration with Gmail. Manage sales without leaving your inbox, saving time switching between platforms.
  • Lead Management. Track leads from first contact to deal.
  • Sales Automation. Automate routine tasks to focus on business development.
  • Reporting & Analytics. Get a clear picture of sales performance and find growth opportunities.

Features

  • Easy integration with Gmail
  • Convenient order tracking
  • Ecommerce sales automation
  • Sales funnel analytics
  • Ukrainian language support
NetHunt CRM
№6

HubSpot CRM

HubSpot CRM - a powerful platform for e-commerce. Free CRM at its core, plus marketing, sales and support tools. Streamline order management and enhance customer experience!

Main Pros

  • Free start. Start using basic features at no cost.
  • All in one place. Marketing, sales and support in a single platform.
  • Sales automation. Streamline your sales funnel and increase profits.
  • Personalized experience. Create an individual approach to each client.

Features

  • Free CRM for e-commerce
  • Online sales automation
  • Integration with e-commerce platforms
  • Reporting for order analysis
  • Marketing to attract customers
HubSpot CRM
№7

Agile CRM

Agile CRM - A CRM system that unifies sales, marketing, and customer service in a single interface. Optimize order management for your ecommerce business and increase customer loyalty with Agile CRM!

Main Pros

  • All in one place. Sales, marketing, and customer support in a single Agile CRM platform. Save time and improve coordination.
  • Marketing automation. Attract more customers with automated email campaigns and audience segmentation.
  • Personalized communication. Create a unique experience for each customer based on their interaction history.
  • Clear analytics. Track key performance indicators and optimize your business processes with reports.

Features

  • Ecommerce order management
  • All in one interface
  • Sales automation
  • Convenient marketing
  • Customer support
Agile CRM
№8

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - CRM that optimizes order management in e-commerce. Deep integration with 365 and Copilot automates sales processes, improves customer service, and increases team efficiency.

Main Pros

  • 365 Integration. Connect sales with other Microsoft tools.
  • Copilot AI. Analyze data and predict sales using AI.
  • Increased Sales. Optimize the sales funnel for profit growth.
  • Task Automation. Free the team from routine operations and focus on customers.

Features

  • Sales Automation
  • 365 Integration
  • Copilot AI
  • Order Analytics
  • Customer Management
Microsoft Dynamics 365 Sales
№9

Nutshell

Nutshell CRM: simple and powerful tool for B2B teams. Automate sales, manage customers, and launch effective email campaigns. Ideal for order management and sales funnel optimization in e-commerce.

Main Pros

  • Understandable interface. Easy to learn, quick to start working and get results.
  • Sales automation. Optimize your sales funnel, increase profits.
  • Effective email marketing. Personalize mailings, engage customers.
  • Integration with tools. Connect your favorite services for convenient work.

Features

  • CRM for e-commerce
  • Online order management
  • Sales automation
  • Email marketing B2B
  • Nutshell: Simplicity in action
Nutshell
№10

Close

Close - CRM for sales teams looking to maximize sales through calls and email campaigns. Automate customer communication, track deals, and increase order conversion. The perfect solution for ecommerce!

Main Pros

  • Increase sales. More deals through automation and lead tracking.
  • Optimization of communications. Effective calls and email campaigns Close improve customer interaction.
  • Integration with ecommerce. Close easily integrates with your online sales platforms.
  • Data analysis. Get reports and analytics to improve your sales strategy.

Features

  • CRM for e-commerce: Sales automation
  • Integration with marketplaces
  • Online order tracking
  • Sales analytics
  • E-commerce reporting
Close
№11

Zoho CRM

Zoho CRM - cloud-based CRM for automating sales, marketing, and service, ideal for ecommerce. Optimize order management, improve customer relationships, and increase profits with Zoho CRM!

Main Pros

  • Зростання продажів. Automate your sales funnel, analyze data, and increase profits with Zoho CRM.
  • Marketing Optimization. Attract customers with targeted campaigns and personalized messages.
  • 24/7 Customer Support. Provide fast and quality support, increase customer loyalty.
  • Integration with platforms. Zoho CRM easily integrates with your website, email, and other tools.

Features

  • User-friendly interface
  • Sales automation
  • E-commerce integration
  • 24/7 customer support
  • Flexible reports and analytics
Zoho CRM
№12

Capsule CRM

Capsule CRM is a simple and convenient tool for accounting clients, deals and projects. Organize your ecommerce business, control orders and increase sales with Capsule CRM!

Main Pros

  • Simple interface. Intuitive, easy to learn and use every day.
  • Contact organization. Keep all customer information in one place.
  • Effective deal management. Track every stage of sales and increase profits.
  • Convenient project management. Plan, coordinate and complete projects on time.

Features

  • Online order accounting
  • Ecommerce integration
  • Sales automation
  • Simple CRM interface
  • Customer base management
Capsule CRM
№13

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM for ecommerce with built-in telephony, email and AI. Optimize order tracking, automate sales and improve customer communication. All in one platform!

Main Pros

  • Convenient customer accounting. All customer information in one place, easy access to order history and communications.
  • Increased sales. Built-in telephony, email and AI assistant help attract more customers.
  • Communication optimization. Automation of email newsletters and reminders to maintain customer loyalty.
  • Time saving. Automation of routine tasks allows you to focus on business development.

Features

  • Online order tracking
  • Integration with ecommerce
  • Sales automation
  • Built-in telephony/email
  • AI sales assistant
Freshworks CRM (Freshsales)
№14

Bitrix24

Bitrix24 - CRM for e-commerce: order tracking, sales automation, integration with the website. Customer, task and communication management in one place. An ideal solution for your online store!

Main Pros

  • Effective order management. Optimize order processing, from receipt to delivery, increasing customer satisfaction.
  • All in one place. Manage sales, marketing and support in a single environment.
  • Sales automation. Increase sales with automated funnels and triggers.
  • Convenient integration. Easily connect your favorite services and platforms to extend functionality.

Features

  • Online order tracking
  • Sales automation
  • Convenient CRM system
  • E-commerce integration
  • Project management
Bitrix24
№15

monday sales CRM

Monday sales CRM - flexible CRM based on monday.com, ideal for e-commerce order tracking. Optimize sales, manage customers and automate the sales funnel in one platform. Try it now!

Main Pros

  • Sales automation. Optimize the sales funnel and increase profits.
  • Personalization. Customize monday sales CRM to the needs of your business.
  • Convenient collaboration. Communicate and collaborate more effectively within the team.
  • Real-time reporting. Track key metrics and make informed decisions.

Features

  • eCommerce Order Tracking
  • Flexible CRM on monday.com
  • Sales automation
  • Reporting and analytics
  • Integration with ecommerce
monday sales CRM
№16

Apptivo

Apptivo is a comprehensive suite of business applications with CRM at its core. The perfect solution for small and medium-sized businesses (SMBs) looking for a CRM system to manage orders in e-commerce and optimize business processes.

Main Pros

  • Convenient order management. Control every stage of the sale, from application to delivery, in one place.
  • Automation of routine tasks. Forget about manual data entry, everything is synchronized and updated automatically.
  • Sales analysis in Apptivo. Get clear reports and charts for informed decision-making.
  • All in one application. Manage the entire business with Apptivo: from sales to finance, in a single system.

Features

  • E-commerce CRM Apptivo
  • Order automation
  • Convenient product accounting
  • Integration with platforms
  • SMB orientation
Apptivo
№17

Keap (ex-Infusionsoft)

Keap (ex-Infusionsoft) - CRM and marketing automation built for entrepreneurs. Streamline e-commerce order processing, attract customers and scale your business! All in one system.

Main Pros

  • Sales automation. Attract more customers with less effort by automating your sales funnel.
  • Personalized marketing. Send targeted emails and SMS, increasing customer loyalty.
  • Data centralization. Keep all customer information in one place for better service.
  • Time saving. Free up time from routine and focus on business development with Keap.

Features

  • Sales automation
  • Convenient customer accounting
  • E-commerce integration
  • Order analytics
  • Personalized marketing
Keap (ex-Infusionsoft)
№18

Creatio (Sales)

Creatio (Sales) is a low-code CRM platform for e-commerce sales automation. Optimize order tracking, manage customers, and increase profits with ready-to-use tools and customization options.

Main Pros

  • Sales automation. Optimize your sales funnel and increase profits by automating routine tasks.
  • Low code, flexibility. Easily adapt the platform to your business needs without involving programmers.
  • Process automation. Automate business processes for increased efficiency and control.
  • Real-time analytics. Make informed decisions based on sales performance data.

Features

  • Order automation
  • Low code, speed
  • Flexible e-commerce CRM
  • Creatio Sales: CRM leader
  • Order tracking + processes
Creatio (Sales)
№19

Salesforce Sales Cloud

Salesforce Sales Cloud - #1 CRM for e-commerce! Automate sales, build effective funnels, analyze data, and increase profits. The perfect solution for order tracking and customer management.

Main Pros

  • Sales growth. Salesforce helps increase the conversion of leads into customers, improving profits.
  • Improved analytics. Get in-depth reports and forecasts for informed decision-making.
  • Sales funnel optimization. Effectively manage every stage of the deal to increase the number of successful sales.
  • Centralized data storage. All customer information in one place for better team coordination.

Features

  • Sales automation
  • User-friendly interface
  • Order analytics
  • Integration with platforms
  • Real-time reporting
Salesforce Sales Cloud
№20

Vtiger CRM

Vtiger CRM: a single platform for managing sales, marketing, and customer support. Streamline order tracking in eCommerce, improve customer interaction, and increase profits! Integration with popular eCommerce platforms.

Main Pros

  • Все в одному місці. Sales, Marketing, and Help Desk on a single Vtiger CRM platform for coordinated team work.
  • Sales growth. Effective lead and deal management increases your profits.
  • Improved support. Personalized customer support increases their brand loyalty.
  • Automation of routine. Automate repetitive tasks and free up time for strategic goals.

Features

  • Sales automation
  • Centralization of customer data
  • Improved service
  • Reporting and analytics
  • Integration with ecommerce
Vtiger CRM
№21

Binotel SmartCRM

Binotel SmartCRM - CRM for ecommerce from Binotel. Order management, 360° customer card, sales analytics and PBX integration. Optimize order processing and increase customer loyalty!

Main Pros

  • 360° customer profile. All interaction history in one place: calls, letters, orders. Time saving, personalized approach.
  • Sales analytics. Get performance reports, identify trends and make informed decisions for profit growth.
  • Task automation. Plan and control task execution, don't miss important details, improve teamwork.
  • PBX integration. Convenient call management, automatic call recording, improving the quality of customer service.

Features

  • Sales automation
  • 360° customer profile
  • PBX integration
  • E-commerce analytics
  • Tasks and reminders
Binotel SmartCRM
CRM analysis

CRM system comparison

# CRM Industry Key features Trial period From
1LP-CRMProduct business, e-commerce, servicesOrders, customers, salesFree version for up to 50 orders per monthfrom $9/month
2InsightlySmall business, medium businessCRM, project management, sales automationTest 14 daysfrom $29/month per user
3CPAshkaDropshipping, eCommerce, businessOrder tracking, automatic payments, CRM dropshippingFree for the first 100 leadsfrom $5/month
4SalesDriveOnline stores, e-commerceIntegration, automation, optimizationTest 14 daysfrom 349 UAH/month
5NetHunt CRMeCommerce, small businessCRM in Gmail, sales automation, customer base14-day trialfrom $24/month per user
6HubSpot CRME-commerce, marketing, salesFree CRM, automation, integrationFree planfrom $20/month per user
7Agile CRMSmall business, startupsAutomation, integration, analyticsFree plan (up to 10 users)from $8.99/month per user
8Microsoft Dynamics 365 SalesB2B, B2C, SalesSales Automation, Integration, Customer Service30-day Trialfrom $65/month per user
9NutshellB2B companies, ecommerceSales automation, CRM, email campaigns14 days trialfrom $16/month per user
10CloseSmall, medium businessCalls, email, automation14 day testfrom $49/month per user
11Zoho CRME-commerce, sales, marketingSales automation, marketing, serviceFree plan (up to 3 users)from $20/month per user
12Capsule CRMeCommerce, small businessCustomer accounting, deals, projectsFree planfrom $18/month per user
13Freshworks CRM (Freshsales)eCommerce, sales, marketingCRM, Automation, CommunicationFree planfrom $9/month per user
14Bitrix24eCommerce, SMBCRM, automation, integrationFree planfrom $61/month (5 users)
15monday sales CRME-commerce, sales, marketingCustomer management, sales automation, sales funnelFree plan (up to 2 users)from $12/month per user (min. 3 seats)
16ApptivoSmall business, SMBCRM, eCommerce, AutomationFree testfrom $15/month per user (annual payment) or $20/month monthly
17Keap (ex-Infusionsoft)Entrepreneurs, e-commerceCRM, automation, e-commerceTest (free)from $159/month
18Creatio (Sales)eCommerce, sales, marketingOrders, customers, automationFree trial accessprice on request
19Salesforce Sales CloudSmall, medium, large businessSales automation, customer management, sales analytics30-day trialfrom $25/month per user
20Vtiger CRMeCommerce, CRM, businessCRM, automation, integration15 days testfrom $15/month per user
21Binotel SmartCRMeCommerce, businessOrders, customers, analytics-from 399 UAH/month per employee
Questions and Answers

Questions and Answers

? What is a customer management platform?
It is software for automating sales, marketing, and customer service.
? Why does an online store need it?
To improve customer interaction, increase sales, and optimize business processes.
? What are the main functions of the platform?
Customer data collection, segmentation, marketing automation, sales analysis.
? How to choose the optimal platform for a store?
Consider business size, needs, budget, and integration with other tools.
? Are there free platform options?
Yes, there are free versions with limited functionality, suitable for starting.
? What is important when integrating with the website?
Ensure compatibility and ease of integration for data exchange.
? How to train staff to work with the platform?
Provide training, instructions, and support for effective use.
? What indicators improve after implementation?
Increased conversion, customer loyalty, reduced marketing costs.