Best CRMs for eCommerce: TOP 18 Systems

LP-CRM - CRM system for product business, e-commerce and services. Automate sales, manage customers and increase profits! The ideal solution for online stores and product businesses.

What you get

• Understandable interface. Easy to learn and start working right away, without any complications.
• Sales automation. Save time by automating routine tasks and increase profits.
• Real-time reporting. Track key indicators and make informed decisions.
• Integration with platforms. Connect your favorite services and expand the capabilities of LP-CRM.

Functionality

• Online sales automation
• Integration with marketplaces
• Convenient e-commerce analytics
• Support for inventory accounting
• Customer base management

Zoho CRM - cloud CRM for ecommerce. Automate sales, marketing, and customer support. Streamline business processes and increase the profit of your online store. Integration with popular platforms.

What you get

• Збільшення продажів. Automate the sales funnel, from lead to deal, and maximize profit.
• Покращення маркетингу. Attract more customers with targeted campaigns and marketing automation.
• Персоналізований сервіс. Improve customer loyalty with fast and quality support.
• Централізовані дані. Get a complete overview of customers and their interaction history for better decisions.

Functionality

• Sales automation
• Integration with eCommerce
• Marketing improvement
• 24/7 customer support
• Clear interface

Capsule CRM is an easy-to-use CRM system for e-commerce. Conveniently manage contacts, deals and projects. Optimize sales and improve customer relationships. All in one place!

What you get

• Simple integration. Easily connect to existing sales tools.
• Contacts + deals. Manage customers and sales in one place.
• Clear interface. Quick team training and easy everyday use.
• Transparent analytics. Track performance, find growth opportunities.

Functionality

• Convenient for e-commerce
• Easy integration
• Accounting for deals and clients
• Simple interface
• Working with projects

KeepinCRM is a simple CRM for small and medium-sized businesses, especially ecommerce. Manage customers, tasks, deals, warehouse and finances in one system. Optimize sales and increase profits!

What you get

• Everything in one place. Manage customers, deals, warehouse and finances in one simple system.
• Ease of use. Intuitive interface, no special skills required.
• Sales optimization. Track every deal, increase conversion and increase profit.
• Productivity growth. Automate routine tasks, free up time for business development.

Functionality

• CRM for e-commerce
• Sales automation
• Online customer accounting
• Integration with the warehouse
• Financial control of SMEs

Insightly: CRM + projects for small and medium businesses (SMB). Integrations with eCommerce platforms for effective management of customers, sales and projects in one place.

What you get

• Sales growth. Insightly optimizes the sales funnel, attracting more customers and increasing profits.
• Data centralization. All information about customers and projects in one place for better control.
• Improved communication. Effective interaction with customers through automated messaging.
• Marketing automation. Attract more leads and personalize mailings to increase conversion.

Functionality

• CRM for e-commerce
• Sales automation
• Project management
• Integrations for SMB
• Business growth

CPAshka is a CRM system for dropshipping that automates accounting and payments to dropshippers. Optimize your e-commerce business with CPAshka!

What you get

• Automatic accounting. Accurate calculation of payments to dropshippers, saving time and avoiding errors.
• Convenient management. Control of orders, goods, customers in one place for efficient operation.
• Profit optimization. Sales analysis, trend detection, business profitability maximization.
• Simple integration. Easy integration with popular platforms, quick start of work.

Functionality

• Dropshipping automation
• Convenient partner accounting
• Integration with eCommerce
• Profit/loss reports
• Specifically for CPAshka

Streak CRM is a CRM system that works directly in your Gmail. Create custom sales funnels, manage clients and deals without leaving your email. Ideal for ecommerce businesses that value simplicity and integration.

What you get

• Integration with Gmail. Manage sales directly from your email, without switching between platforms.
• Custom pipelines. Customize sales stages to fit your needs for better control.
• Task automation. Automate routine tasks, focus on development.
• Full customer history. All customer information in one place for effective interaction.

Functionality

• CRM for e-commerce
• Integration with Gmail
• Custom pipelines
• Sales automation
• User-friendly interface

Pipedrive - CRM for ecommerce that increases deal conversion. Visualize your sales funnel, automate routine tasks, and close more deals. Integration with your store for efficient customer and order management.

What you get

• Visualization of sales. Clear overview of deals at each stage so you don't miss anything.
• Automation of routine. Free up time from routine tasks, focus on deals.
• Conversion growth. Pipedrive focuses on increasing the number of successful deals.
• Simple integration. Easily connect Pipedrive to other tools.

Functionality

• CRM for e-commerce
• Convenient sales funnels
• Automation of e-mail marketing
• Pipedrive: conversion leader
• Integration with eCommerce

OneBox OS: CRM/ERP system for ecommerce. Automate sales, warehouse, telephony and document management in one solution. Optimize business processes and increase the profit of your online store!

What you get

• Data centralization. All information about customers and orders in one place for quick access.
• Sales automation. Simplify the sales funnel, increase conversion and profit.
• Warehouse management. Optimize inventory, track balances and minimize losses.
• Telephony integration. Convenient conversation with customers directly from the platform.

Functionality

• E-commerce CRM
• Sales automation
• Telephony integration
• Online warehouse accounting
• Document management

Copper - CRM designed for Google Workspace. Deep integration with Gmail simplifies customer and deal management. Ideal for ecommerce businesses using Google tools.

What you get

• Gmail Integration. Manage customers directly from your email, without switching tabs.
• Intuitive interface. Easy navigation, fast training of new employees.
• Sales automation. Free up time from routine, focus on deals.
• Reporting and analytics. Get key data to grow sales.

Functionality

• Gmail Integration
• Simple deal management
• Sales reporting
• Task automation
• Ecommerce Support

KeyCRM - Ukrainian CRM for e-commerce. Combines orders from all channels, customer communications, warehouse management, and analytics in one place. Automate your business and increase sales!

What you get

• All in one place. Orders, clients, warehouse - all in a single platform for convenient management.
• Ukrainian support. We understand your business and speak your language, quick help.
• Sales optimization. Increase profit through analytics and automation of routine tasks.
• Channel integration. Connect all your stores, marketplaces, messengers.

Functionality

• All in one place
• Convenient integration
• Process automation
• E-commerce analytics
• Ukrainian support

Creatio Sales is a low-code CRM for ecommerce with powerful process automation. Optimize sales, marketing, and service on a single platform. Improve business efficiency with flexible customization tools.

What you get

• Sales automation. Streamline your sales pipeline and increase profits by automating routine tasks.
• Personalized experience. Increase customer loyalty through personalized approach and offers.
• No-code integration. Easily integrate the Creatio platform with your tools and data without programming.
• Real-time analytics. Get instant reports and improve sales strategies based on data.

Functionality

• Process automation
• Easy customization
• For e-commerce
• Low code
• CRM platform

Vtiger CRM - the only platform for Sales, Marketing, and Help Desk, ideal for e-commerce. Automate sales, improve marketing, and provide impeccable customer support in one place. Optimize your business with Vtiger CRM!

What you get

• Зростання продажів. Optimize the sales funnel and attract more customers, increasing profits.
• Data centralization. All customer information in one place for better service and analysis.
• Marketing automation. Attract customers with personalized campaigns, saving time and money.
• 360° customer support. Provide fast and high-quality customer support at all stages of interaction.

Functionality

• Online sales automation
• Marketing + ecommerce CRM
• Vtiger customer support
• Analytics for e-commerce
• Integration with online stores

NetHunt CRM - CRM in Gmail for e-commerce: manage leads, build sales funnels and automate processes directly from your mail. Optimize customer relations and increase sales!

What you get

• Gmail integration. Manage sales directly from your mail, no switching between tabs.
• Sales automation. Create funnels, tasks and follow-up chains automatically.
• Time saving. Optimize routine processes and focus on customers.
• Communication improvement. The entire history of correspondence with the client in one place.

Functionality

• CRM for e-commerce
• Integration with Gmail
• Sales automation
• Lead management
• Sales funnels

HubSpot CRM: Free CRM for ecommerce with powerful marketing, sales and support tools. Manage customers, automate processes and increase profits! All in one platform.

What you get

• Free start. Start with basic CRM functions at no cost, scale later.
• All in one place. Marketing, sales and support tools on one platform for coordinated work.
• Improving customer experience. Understand customer needs, personalize communication and build long-term relationships.
• Automating routine. Automate repetitive tasks such as emails and contact updates to focus on business development.

Functionality

• Free CRM for e-commerce
• Integration with e-commerce platforms
• Marketing and sales automation
• Single platform for all teams
• Analytics and reporting for e-commerce

SugarCRM - Flexible open-source CRM for B2B, perfectly suited for e-commerce. Automate sales, enhance customer experience, and scale your business with a powerful platform!

What you get

• Open Source. Customize to your needs, integrate with anything, and don't be dependent on the vendor.
• B2B Focus. Solution designed for complex B2B sales, not the mass market.
• Sales Automation. Increase team efficiency by automating routine tasks.
• Flexible Integration. Easily connect with your existing tools and platforms.

Functionality

• For e-commerce
• Open Source
• B2B Automation
• Customization Flexibility
• Sales Scaling

Salesforce Sales Cloud - CRM #1 for e-commerce. Automate sales, build funnels, analyze data. Increase customer loyalty and increase the profit of your online business!

What you get

• Sales growth. Optimize the sales funnel, increase conversion and profit from each deal.
• Customer personalization. Understand customer needs, offer relevant products, increase loyalty.
• Data analysis. Get valuable insights about customers and the market for informed decision-making.
• Marketing automation. Attract more customers, automate mailings, increase brand awareness.

Functionality

• Sales automation
• Integration with eCommerce
• Detailed sales analytics
• Sales funnel management
• Support for large teams

Microsoft Dynamics 365 Sales - CRM for eCommerce with integration with other 365 services and Copilot. Automate sales, improve customer engagement, and increase the profit of your online business.

What you get

• Integration with 365. The complete Microsoft package at your disposal: Office, Teams, Power BI.
• Copilot. Your AI assistant will increase the productivity of the sales team.
• Sales automation. Optimize the sales funnel and close more deals.
• Data analytics. Reports and dashboards for making informed decisions.

Functionality

• Sales automation
• Integration with 365
• Copilot for sales
• E-commerce analytics
• Customer personalization