Top 28 CRM for Ecommerce Lead Management: Ranking

LP-CRM - CRM for product business, e-commerce and services. Accounting for orders, customers and deals in one place. Sales automation and improved communication with customers.

Advantages for Business

• Understandable interface. Easy to learn and work, even without experience.
• Sales automation. Increases profits by controlling each customer.
• Centralized customer base. All information in one place - quick access and convenience.
• Sales analytics. Detailed reports for effective decision-making.

Characteristics

• Accounting for e-commerce applications
• Sales automation
• User-friendly interface
• Integration with platforms
• Analytics for business

Bitrix24 - CRM system and workspace for e-commerce. Track leads, customers, automate sales, integrate with a contact center. Manage projects and increase profits with Bitrix24!

Advantages for Business

• Convenient customer accounting. All customer information in one place, order history and communication are always at your fingertips.
• Sales automation. Increase sales with automatic funnels and triggers in Bitrix24.
• Effective communication. Combine chats, calls and email in a single interface for quick support.
• Data analysis. Get reports on sales, conversions and customer satisfaction for decision-making.

Characteristics

• Sales automation
• Convenient lead tracking
• Integration with eCommerce
• All in one place
• 24/7 support

amoCRM - CRM for e-commerce with a focus on messengers. Automate order tracking, communicate with customers via chat funnels, use bots and omnichannel dialogues to increase sales.

Advantages for Business

• More sales!. Increase profits through automation and quick response to customer needs.
• Convenient communication. Combine all communication channels with customers in one window.
• Sales automation. Simplify the sales funnel, set up chatbots and automatic actions.
• Advertising optimization. Track the effectiveness of advertising campaigns and attract more customers.

Characteristics

• E-commerce lead management
• Integration with messengers
• Chat sales funnels
• amoCRM sales automation
• Omnichannel for customers

Copper CRM - the perfect CRM for ecommerce, tightly integrated with Google Workspace. Convenient customer management, request tracking, and sales automation directly in Gmail. Optimize your business with Copper!

Advantages for Business

• Integration with Gmail. Work with clients directly from your email, without switching between tabs.
• Sales automation. Copper helps automate routine tasks and increase sales.
• User-friendly interface. Intuitive design makes it easy for the team to work and learn quickly.
• Complete customer overview. Keep the entire communication history in one place for a personalized approach.

Characteristics

• E-commerce automation
• Simple order management
• Integration with Gmail
• Efficient CRM for Google
• Sales support

Binotel SmartCRM - CRM for eCommerce with a 360° customer card, analytics, and tasks. Integration with PBX for tracking all requests and increasing sales. Optimize your work with customers and increase profits!

Advantages for Business

• 360° customer profile. The entire communication history in one place, for better service.
• Powerful analytics. Get reports to improve sales and marketing.
• Integration with PBX. Make and receive calls directly from the CRM.
• Task automation. Create tasks, reminders, and automate routine.

Characteristics

• Ecommerce request accounting
• 360° customer card
• Sales analytics
• PBX integration
• Task automation

Freshworks CRM (Freshsales) - CRM for e-commerce with telephony, email, and AI. Automate lead management, improve sales and customer service from a single platform!

Advantages for Business

• Convenient telephony. Call customers directly from the platform, record conversations, and analyze results.
• Time saving. Automate routine tasks to focus on sales and development.
• AI assistant. Get valuable insights and predictions to increase conversion and customer satisfaction.
• All channels together. Manage communication via email, chat, and phone in a unified system.

Characteristics

• E-commerce lead management
• Sales automation
• Telephony integration
• AI sales assistant
• User-friendly Freshsales interface

Creatio (Sales) - low-code CRM for e-commerce. Automate order tracking, manage sales and increase customer loyalty. Platform with process automation to scale your business.

Advantages for Business

• Автоматизація продажів. Increase profits by automating routine tasks and improving customer interaction.
• Flexible customization. Adapt the platform to the needs of your business without code, quickly and efficiently.
• Unified platform. Manage all sales channels in one place for better control and analytics.
• Service improvement. Increase customer loyalty by providing fast and quality support.

Characteristics

• Order automation
• E-commerce customer accounting
• Low code, fast implementation
• Process CRM Creatio Sales
• Online sales analytics

Streak CRM - CRM system built right into Gmail. Create custom pipelines to effectively track your e-commerce business leads. A convenient solution for managing customers and deals without leaving your email!

Advantages for Business

• All in Gmail. Organize sales, support and more right in your email.
• Custom pipelines. Customize the sales funnel to suit your business needs.
• Convenient collaboration. Share and edit data as a team in real time.
• Automation of routine. Save time by automating repetitive tasks and reminders.

Characteristics

• Order tracking
• Gmail integration
• Sales pipelines
• Task automation
• Performance analysis

Close CRM - a powerful sales platform that increases sales through calls and email newsletters. Optimize the processing of requests from your ecommerce, automate communication and close more deals. The perfect solution for scaling your business!

Advantages for Business

• Increase in sales. More deals thanks to effective lead processing and routine automation.
• Team productivity. Automated calls and email newsletters save sales people time.
• Full control over the funnel. Track every step of the client to a successful deal.
• Integration with ecommerce. Connection to online platforms for data collection and analysis.

Characteristics

• Ecommerce sales automation
• Accounting for applications
• Integration with platforms
• User-friendly interface
• Sales funnel analytics

KeepinCRM - simple CRM for e-commerce! Customer, task, deal, warehouse, and finance management in one place. Streamline order processing and boost sales with our CRM system.

Advantages for Business

• Manage everything in one place. Integrate customers, deals, warehouse and finance for a holistic view of your business.
• Online sales optimization. Increase conversion, track orders, analyze customer needs.
• Saving time and resources. Automate routine tasks, free up time for strategic development.
• Integration with platforms. Connect APIs, integrate with mail services and other tools.

Characteristics

• eCommerce application accounting
• Sales automation
• Convenient CRM for SMEs
• Customers, deals, tasks
• Warehouse and financial accounting

Salesforce Sales Cloud is a leading CRM for e-commerce, helping to manage requests, build sales funnels, and analyze data. Increase sales efficiency and improve customer service!

Advantages for Business

• Growth in sales. Optimize the sales funnel and increase profits.
• Automation of routine. Automate tasks, free up time for clients.
• Deep analytics. Get valuable insights for decision making.
• Personalization. Provide a unique experience for every client.

Characteristics

• Sales automation
• Real-time reporting
• Integration with ecommerce
• Lead and deal management
• Increased customer loyalty

NetHunt CRM is a CRM system for Gmail that allows you to manage leads, sales funnels and automate processes directly from your email. An ideal solution for tracking applications in e-commerce, integrated with your usual email.

Advantages for Business

• Gmail integration. Manage sales and customers directly from email.
• Funnel automation. Set up automatic actions for quick processing.
• Data centralization. All customer information in one place.
• Sales analytics. Reports and forecasts for your business growth.

Characteristics

• Ecommerce application accounting
• CRM in Gmail integration
• Sales funnel automation
• Convenient lead management
• Quick start

Capsule CRM is a simple CRM system for ecommerce. Manage contacts, deals and projects in one place. Easy tracking of requests and customers for your online business.

Advantages for Business

• Simple customer management. The entire history of interaction with the client in one place. Optimize communication!
• Convenient deal tracking. Don't miss out on opportunities! Control the sales funnel at every stage.
• Effective teamwork. Shared access to data and tasks for coordinated team work.
• Clear sales analytics. Get reports and forecasts to make informed decisions for development.

Characteristics

• E-commerce request accounting
• Integration with stores
• Sales automation
• Customer management
• User-friendly interface

Nutshell - CRM + email marketing designed for B2B teams. Streamline lead management, automate email campaigns, and increase sales! A simple solution for your ecommerce business.

Advantages for Business

• Простий інтерфейс. Easy to learn, start selling more quickly.
• Sales automation. Automate routine to focus on customers.
• Email marketing built-in. Send newsletters and track their effectiveness in one place.
• Clear analytics. Get clear reports for informed decisions.

Characteristics

• Sales automation
• User-friendly interface
• B2B orientation
• Email marketing
• Ecommerce lead management

Less Annoying CRM - a simple CRM system, perfect for small businesses and tracking applications from ecommerce. No unnecessary functions, only what is needed for effective work with clients!

Advantages for Business

• Simple integration. Connect your store and process orders in one place.
• Convenient management. All customer and order information is organized.
• Time saving. Automate routine tasks and focus on development.
• Clear analytics. Track key business performance indicators easily.

Characteristics

• E-commerce application accounting
• Integration with stores
• Simple and intuitive
• No unnecessary functions
• Support in Ukrainian

Zoho CRM - cloud-based CRM for automating sales, marketing, and customer service. Streamline your ecommerce business lead tracking, increase sales, and improve customer relationships with Zoho CRM!

Advantages for Business

• Optimization of sales. Increase profits with smart automation and analytics.
• Data centralization. Store all customer information in one place for better service.
• Marketing automation. Attract more customers with personalized campaigns.
• 24/7 customer support. Provide instant support to customers, increasing their loyalty.

Characteristics

• E-commerce lead tracking
• Sales automation
• Integration with Zoho CRM
• Cloud CRM solution
• Analytics for e-commerce

Agile CRM: A comprehensive CRM for e-commerce. Integrates sales, marketing, and customer support in a single interface. Optimize order management and increase customer loyalty!

Advantages for Business

• All in one place. Sales, marketing, and service combined for efficiency.
• Improved sales. Increased conversion rates and higher profits.
• Personalized communication. Automated messaging sequences for customers.
• User-friendly interface. Intuitive platform for the team.

Characteristics

• E-commerce lead tracking
• Sales, marketing, service
• Business process automation
• User-friendly Agile CRM interface
• Analytics and reporting

HubSpot CRM - a free CRM for tracking your ecommerce leads! Automate marketing, sales, and support in one platform. Optimize your sales funnel, increase customer loyalty, and increase profits. Try it now!

Advantages for Business

• Free CRM. Get started now, at no cost. Scale when you're ready.
• Single platform. Marketing, sales, and support in one place for seamless operation.
• Automation. Automate routine tasks and focus on customers.
• Analytics. Get reports and forecasts to make informed decisions.

Characteristics

• Online lead tracking
• E-commerce automation
• Free CRM system
• Marketing + Sales
• One platform for business

OneBox OS - CRM/ERP platform for e-commerce: automation of order processing, telephony, warehouse and document management. The only solution for effective management of your business!

Advantages for Business

• Everything in one place. Manage orders, customers and warehouse in one system. Integration with telephony and documents.
• Automation of routine. Automate order processing, communications and reports to avoid wasting time on repetitive tasks.
• Sales growth. Optimize the sales funnel, increase customer loyalty and increase profits through improved analytics.
• Simple management. The intuitive OneBox OS interface allows you to quickly adapt and effectively use all functions.

Characteristics

• Accounting for e-commerce applications
• Process automation
• Telephony integration
• Warehouse accounting
• Document management in CRM

KeyCRM is a Ukrainian CRM for e-commerce. Collect orders from all channels, manage communications, warehouse and analyze data in one place. Optimize application accounting and increase sales!

Advantages for Business

• All in one place. Manage orders, communications and warehouse from different channels in a single system.
• Automation of routine. Forget about manual data entry, the system will do everything for you, freeing up time.
• Clear analytics. Get clear reports on sales and customers for informed decision-making.
• Ukrainian support. The support team is always ready to help you in a clear language.

Characteristics

• Accounting for e-commerce applications
• Customer communications
• Warehouse inventory of goods
• Sales analytics KeyCRM
• Ukrainian CRM system

CPAshka - CRM for dropshipping. Automate accounting for dropshippers, orders and payments. Optimize your e-commerce business with CPAshka!

Advantages for Business

• Automation of dropshipping. Order, payment, and delivery management in one place.
• Counting dropshippers. Automatic commission calculation, statistics, and reports.
• Time saving. Simplifies accounting and reduces manual work.
• Profit growth. Optimizes processes for increased sales.

Characteristics

• Accounting for e-commerce applications
• Dropshipping automation
• Counting CPAshka dropshippers
• Convenient CRM for dropshipping
• Integration with e-commerce platforms

Pipedrive - CRM designed to increase deal conversion. Visualize the sales funnel, easily track applications and turn them into customers. The perfect tool for order tracking in your e-commerce business!

Advantages for Business

• Understandable deals. Visualize sales, easily track the status of each deal.
• More conversions. Tools to increase sales and analyze efficiency.
• Automation of routine. Forget about repetitive tasks, focus on the main thing.
• Convenient integration. Easily connect the necessary services and programs.

Characteristics

• E-commerce order tracking
• Pipedrive: sales CRM
• Visual deal pipeline
• Sales automation
• Reporting and analytics

SugarCRM - flexible open-source CRM, ideal for B2B sales. Streamline e-commerce lead management and increase business efficiency with extensive customization options!

Advantages for Business

• Personalization. Customize the CRM to fit your business needs, not the other way around.
• Open source. Integration with any tools and platforms.
• B2B focus. Specialized features for complex B2B sales.
• Scalability. Grow without limits: CRM adapts to changes.

Characteristics

• E-commerce lead management
• Flexible B2B CRM
• Open source SugarCRM
• Sales automation
• E-commerce reporting

monday sales CRM - flexible CRM system for sales teams based on monday.com. Optimize e-commerce lead tracking, automate the sales funnel, and increase customer engagement!

Advantages for Business

• Convenient integration. Easy to connect the necessary tools and services.
• Data centralization. All customer information in one place.
• Productivity increase. Streamline your workflow for better results.
• Flexible adjustment. Adapt the platform to your business needs.

Characteristics

• Flexibility based on monday.com
• Sales automation
• Convenient lead tracking
• Integration with ecommerce
• Performance analytics

SuiteCRM - Powerful open-source CRM for ecommerce. Customize the system for your business to effectively process requests and manage customers. Integration with other services!

Advantages for Business

• Clear analytics. Sales, customer and order reporting - all in one place, improve business decisions.
• Flexible customization. Customize SuiteCRM to suit your business needs, without restrictions.
• Open source. Full control over data, without vendor dependence.
• Sales automation. Optimize the sales funnel, increase profits and customer loyalty.

Characteristics

• E-commerce request accounting
• SuiteCRM customization
• Open-source solution
• Process automation
• Sales analytics

Microsoft Dynamics 365 Sales - CRM for effective lead and sales management in e-commerce. Integration with Microsoft 365 and Copilot automates processes, improves analytics, and increases conversion rates. Manage customers and deals in one place!

Advantages for Business

• Connection with Microsoft 365. Easy integration with Outlook, Teams, and other tools for seamless work.
• Artificial Intelligence Copilot. Copilot helps automate tasks, provides suggestions, and improves productivity.
• Sales Optimization. Analyze data, find opportunities, and increase profits with Dynamics 365 Sales.
• Customer Personalization. Improve customer relationships with personalized offers and service.

Characteristics

• Ecommerce lead tracking
• Integration with 365
• Sales automation
• Copilot for support
• Data analytics

Apptivo: CRM system with a set of business applications for small and medium-sized businesses. Optimize e-commerce order accounting, improve sales and automate business processes with Apptivo!

Advantages for Business

• Effective customer management. Store customer information in one place, personalize interactions, and increase loyalty.
• Sales automation. Optimize your sales funnel, track deals, and increase profits through automation.
• Centralized order accounting. Control all orders in one place, from receipt to fulfillment, for seamless online store operations.
• Analytics and reporting. Get valuable insights into business performance, make informed decisions based on Apptivo data.

Characteristics

• E-commerce order accounting
• CRM for small business
• Apptivo sales automation
• Integration with e-commerce
• User-friendly CRM interface

Insightly: CRM + projects for SMB that integrate with other tools. Streamline eCommerce order and project accounting with Insightly!

Advantages for Business

• Centralization of data. All information about clients and projects in one place, easy access and analysis.
• Sales growth. Optimize the sales funnel, increase conversion and profit.
• Effective management. Control projects, tasks and communications, don't miss important details.
• Service improvement. Quick response to requests, satisfied customers, positive feedback.

Characteristics

• E-commerce order tracking
• Insightly CRM + projects
• Integrations for SMB
• User-friendly interface
• Sales automation