Take a step towards your CRM

TOP 26 CRMs for eCommerce Automation

The best CRMs for automating your online store!

Best

Take a step towards your CRM

№1

LP-CRM

LP-CRM - CRM system for e-commerce, product business and service sector. Automate sales, customer base and analytics in one place! Optimize your business with LP-CRM.

Advantages

  • Understandable interface. An intuitive platform that is easy to learn and work with, even without experience.
  • Sales automation. Optimize the sales funnel, increase profits, control every stage of the deal.
  • Customer management. Save interaction history, segment customers, personalize offers.
  • Analytics and reports. Get data on efficiency, make informed decisions for business development.

Main Parameters

  • E-commerce automation
  • Understandable interface
  • Support for product business
  • Sales optimization
  • Integration with platforms
LP-CRM
№2

SugarCRM

SugarCRM - flexible open-source CRM, ideal for B2B sales. Streamline your sales funnel, automate processes, and increase customer loyalty. Integrates with ecommerce platforms for comprehensive business management.

Advantages

  • Відкритий код. Easily adapt to the needs of your B2B business and integrate with other tools.
  • B2B specialization. Optimized for complex sales, deal management and customer relationship management.
  • Full customization. Customize the interface, reports and processes to meet the unique requirements of your business.
  • Data control. Full control over data and its security, store it where it is convenient for you.

Main Parameters

  • Ecommerce sales automation
  • Open source, flexible customization
  • CRM for B2B, optimization
  • Integration with ecommerce platforms
  • Personalization of customer interaction
SugarCRM
№3

Agile CRM

Agile CRM - A comprehensive CRM system that integrates sales, marketing, and customer support into a single interface. An ideal solution for automating eCommerce, optimizing the sales funnel, and improving customer experience.

Advantages

  • Single interface. Manage sales, marketing, and service from a single platform, simplifying workflows.
  • Sales growth. Marketing and sales automation increases conversion and profits for your store.
  • Improved loyalty. Personalized service and marketing retain customers and increase their satisfaction.
  • Resource optimization. Save time and money by automating routine tasks and freeing up staff.

Main Parameters

  • E-commerce CRM
  • Sales automation
  • Marketing + Service
  • Single interface
  • Agile CRM solution
Agile CRM
№4

amoCRM

amoCRM - CRM with a focus on messengers. Automate sales through chat funnels, bots, and omni-channel dialogues. The perfect solution for e-commerce, so you don't lose a single client!

Advantages

  • Chat sales funnels. Personalize the customer journey and increase conversion to a deal by automating communication.
  • Omnichannel dialogues. Manage all messages from different channels in one window.
  • Automation of routine. Simplify order processing, track delivery and send notifications to customers.
  • More satisfied customers. Personalized service increases loyalty and encourages repeat purchases.

Main Parameters

  • E-commerce sales automation
  • amoCRM chat funnels
  • Omnichannel communications
  • Convenient integrations
  • 24/7 customer support
amoCRM
№5

SuiteCRM

SuiteCRM - A powerful open-source CRM, ideal for automating ecommerce. Flexible customization, integration, and customer management - all in one system. Optimize sales and increase loyalty!

Advantages

  • Full Customization. Adapt SuiteCRM to your needs, not limited by standard solutions.
  • Open Source. Control your data and change functionality without vendor lock-in.
  • Sales Growth. Effective customer management increases your business's profit.
  • Integration with Everything. Unite all communication channels and data in one place for better analytics.

Main Parameters

  • Sales Automation
  • Open Source CRM
  • Flexible Customization
  • Ecommerce Integration
  • Profit Growth
SuiteCRM
№6

Zoho CRM

Zoho CRM - cloud-based CRM for automating sales, marketing, and customer support. Optimize your ecommerce business, increase profits and improve customer interaction!

Advantages

  • Sales growth. Increase profits by automating the sales funnel and improving customer interaction.
  • Personalized marketing. Create targeted campaigns to attract and retain customers, increasing their loyalty.
  • Improved support. Provide customers with fast and effective support, increasing satisfaction and brand loyalty.
  • Data centralization. All customer data in one place for a better understanding of needs and improved service.

Main Parameters

  • Sales automation
  • Marketing and service
  • Cloud solution
  • Integration with ecommerce
  • 24/7 customer support
Zoho CRM
№7

Capsule CRM

Capsule CRM - A lightweight CRM system that helps you manage contacts, deals, and projects. The perfect solution for automating your e-commerce business processes!

Advantages

  • Simple integration. Easily connect Capsule CRM with your favorite tools, such as email or accounting.
  • Sales optimization. Increase sales by tracking leads and deals in one place.
  • Improved communication. Maintain contact with customers by having all the information at hand.
  • Convenient management. Keep track of projects, contacts, and tasks in an intuitive interface.

Main Parameters

  • Sales automation
  • User-friendly interface
  • Integration with e-commerce
  • Customer management
  • Profit growth
Capsule CRM
№8

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM for e-commerce with integrated telephony, email, and AI. Automate sales, improve customer service, and increase profit with smart tools. All in one place!

Advantages

  • Increased sales. Optimize your sales pipeline, track leads, and close more deals faster.
  • Personalized communication. Connect with customers via email, phone, and chat using customer data.
  • Time saving. Automate routine tasks, focus on business development.
  • Convenient data management. All customer information in one place, accessible anytime and from any device.

Main Parameters

  • Ecom Sales Automation
  • Built-in telephony and email
  • AI assistant for growth
  • Convenient CRM for E-commerce
  • Freshsales: ideal for Ecom
Freshworks CRM (Freshsales)
№9

Binotel SmartCRM

Binotel SmartCRM - CRM for ecommerce from Binotel. 360° customer card, detailed sales analytics, convenient tasks and full integration with your PBX. Automate your ecommerce and increase profits!

Advantages

  • 360° customer profile. The entire history of interaction in one place, for a better understanding of customer needs.
  • Sales analytics. Accurate reports for informed decision-making and increased profits.
  • Integration with telephony. Call customers directly from the card, record conversations, and automate call processing.
  • Task automation. Reminders and tasks will help you not to lose any customers and fulfill agreements on time.

Main Parameters

  • Sales automation
  • 360° customer profile
  • Integration with PBX
  • E-commerce analytics
  • Tasks and reminders
Binotel SmartCRM
№10

Less Annoying CRM

Less Annoying CRM is a super simple CRM system created for small businesses. No unnecessary complexity, just the necessary tools for effective work with clients. An ideal choice for e-commerce automation if you need ease of use.

Advantages

  • Easy to use. Intuitive interface, fast training for the team.
  • Convenient customer management. All customer information in one place, easy access.
  • Increased sales. Track deals, plan actions and don't miss opportunities.
  • Business process optimization. Automate routine tasks and improve work efficiency.

Main Parameters

  • Ecom Sales Automation
  • Convenience for E-commerce
  • Integration with stores
  • CRM implementation simplicity
  • Clear reports for Ecom
Less Annoying CRM
№11

Bitrix24

Bitrix24 - CRM and workspace for ecommerce. Automate sales, process orders from your online store, manage projects, and communicate with clients in one place. Everything for the efficient operation of your online business!

Advantages

  • Sales growth. Tools to increase profits and attract new customers.
  • Data centralization. All customer information in one place.
  • Time saving. Automation of routine tasks for team efficiency.
  • Communication optimization. Connection with customers through convenient channels.

Main Parameters

  • E-commerce automation
  • Centralization of customer data
  • Integration with stores
  • Effective task management
  • Business scaling
Bitrix24
№12

CPAshka

CPAshka - CRM system for dropshipping. Automate the accounting of dropshippers, manage orders and increase profits! Optimize your e-commerce business with CPAshka.

Advantages

  • Automation of payments. Accurate calculation of payments to dropshippers, no errors.
  • Convenient order tracking. Everything in one place, from order to shipment, control at every stage.
  • Communication optimization. Automatic notifications to customers and dropshippers about order status.
  • Time saving. Forget about routine operations, focus on business development.

Main Parameters

  • Dropshipping automation
  • Convenient partner accounting
  • CPAshka is your assistant
  • Real-time reporting
  • Integration with platforms
CPAshka
№13

HubSpot CRM

HubSpot CRM - a powerful platform for e-commerce automation. Free CRM at its core, with marketing, sales and support capabilities. Streamline business processes and increase the profit of your online store!

Advantages

  • Free core. Start with free functionality and scale gradually.
  • Single platform. Marketing, sales and support in one place for seamless operation.
  • Clear analytics. Get clear reports for informed decisions.
  • Personalization. Customize the system to the needs of your business and customers.

Main Parameters

  • Free CRM for e-commerce
  • Marketing automation
  • Increase sales with HubSpot
  • 24/7 customer support
  • Integration with ecommerce platforms
HubSpot CRM
№14

Creatio (Sales)

Creatio (Sales) - low-code CRM for ecommerce that allows you to automate business processes. The platform provides quick setup and integration, optimizing sales and customer service for online stores.

Advantages

  • Sales automation. Increase team efficiency and close more deals faster.
  • Personalized experience. Create unique offers for each client.
  • Flexible settings. Adapt the platform to the unique needs of your business without code.
  • Real-time analytics. Make informed decisions based on up-to-date data.

Main Parameters

  • Sales automation
  • Low code, flexibility
  • CRM for e-commerce
  • Process-Driven approach
  • Integration with platforms
Creatio (Sales)
№15

Odoo CRM

Odoo CRM - powerful CRM system that is part of the Odoo ERP ecosystem. Integrated solution for sales, marketing and customer support automation. Ideal for ecommerce, providing complete control over business processes.

Advantages

  • Holistic view of customers. All customer information in one place, improves service.
  • Sales automation. Optimizes the sales funnel, increases lead conversion.
  • Full integration with Odoo. Seamless operation with all Odoo ERP modules.
  • Clear analytics. Reports and dashboards for making informed decisions.

Main Parameters

  • Sales automation
  • Full integration with ERP
  • User-friendly interface
  • Analytics and reports
  • Process optimization
Odoo CRM
№16

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - CRM that accelerates sales through integration with Microsoft 365 and Copilot. Optimize your sales pipeline, improve customer engagement, and automate routine tasks. Ideal for e-commerce, especially with a focus on productivity and analytics.

Advantages

  • 365 Integration. Connect sales, marketing, and service into a single Microsoft ecosystem.
  • Copilot AI. Boosts productivity by providing intelligent prompts and analytics.
  • Personalization. Customize the system to meet the needs of your business.
  • Scalability. Easily adapts to growing sales volumes.

Main Parameters

  • Efficiency
  • Convenience
  • Integration
  • Speed
  • Reliability
Microsoft Dynamics 365 Sales
№17

Streak CRM

Streak CRM - It is a CRM system that works directly in Gmail. Set up sales funnels, manage customers and automate e-commerce processes directly from your email.

Advantages

  • Gmail CRM. Manage sales and customers directly in Gmail, without switching tabs.
  • Custom pipelines. Customize sales stages for your business for better deal control.
  • Collaboration. Team access to data so everyone is up to date and can collaborate easily.
  • Automation. Automatic emails and tasks that save time and improve productivity.

Main Parameters

  • Easy start
  • Intuitive interface
  • Powerful analytics
  • 24/7 support
  • Free plan
Streak CRM
№18

Apptivo

Apptivo is a CRM system with a suite of business applications, ideal for automating e-commerce processes for small and medium-sized businesses. Manage customers, sales, and marketing from one platform!

Advantages

  • All in one place. Manage sales, marketing, projects, and support with Apptivo. An integrated solution for your business.
  • Sales growth. Automate your sales funnel, track leads, and close more deals with Apptivo.
  • Process optimization. With Apptivo, automate routine tasks, free up time for development, and improve customer service.
  • Support for SMB. Apptivo is the perfect solution for small and medium-sized businesses, adapting to your needs.

Main Parameters

  • CRM for e-commerce
  • Business automation
  • Sales growth
  • Apptivo for SMB
  • Application integration
Apptivo
№19

NetHunt CRM

NetHunt CRM is a CRM system integrated with Gmail. Manage leads, build sales funnels, and automate e-commerce processes directly from your email. Optimize customer relationships and increase sales!

Advantages

  • All in Gmail. Manage sales, marketing, and customer support right in your familiar email.
  • Time saving. Automate routine tasks, focus on business development.
  • Clear analytics. Track key sales metrics, improve results.
  • Personalized approach. Segment customers, create unique offers.

Main Parameters

  • Integration with Gmail
  • Sales automation
  • Convenient sales funnel
  • Lead management
  • Analytics for e-commerce
NetHunt CRM
№20

SalesDrive

SalesDrive - CRM for e-commerce that automates your online store! Integrations with marketplaces, delivery services, payment systems, and warehouse management. Optimize sales and manage your business effectively!

Advantages

  • Єдина база клієнтів. All customer information in one place: orders, contacts, purchase history.
  • Sales automation. Optimize the sales funnel, increase conversion, increase profit.
  • SalesDrive Integrations. Easily connect marketplaces, delivery services, payment systems.
  • Convenient warehouse management. Control inventory balances, avoid shortages, optimize purchases.

Main Parameters

  • Sales automation
  • Integrations for e-commerce
  • Customer management made easy
  • SalesDrive: Sales growth
  • All in one place
SalesDrive
№21

Salesforce Sales Cloud

Salesforce Sales Cloud - the leading CRM for e-commerce. Build effective sales funnels, automate processes, analyze data, and increase profits. The perfect solution for scaling your online business.

Advantages

  • Increased sales. Optimize your sales funnel, increase conversion rates, and boost your business's profits.
  • Improved relationships. Strengthen customer relationships, provide personalized service and support.
  • Effective analytics. Gain deep insights into customers, trends, and results to make informed decisions.
  • Data centralization. Keep all customer data in one place for better collaboration and consistency.

Main Parameters

  • Sales automation
  • Convenient analytics
  • Integration with platforms
  • Funnel building
  • Customer support
Salesforce Sales Cloud
№22

monday sales CRM

Looking for a CRM to automate sales in e-commerce? monday sales CRM is a flexible system based on monday.com, tailored to the needs of sales teams. Manage leads, deals, and automate routine tasks by integrating with other monday.com tools.

Advantages

  • Sales growth. Optimize your sales pipeline and increase profit from every deal.
  • Data centralization. All customer information in one place for better control.
  • Improved collaboration. Communicate with your team more effectively and achieve common goals.
  • Easy setup. Adapt the platform to your needs without code, easily and quickly.

Main Parameters

  • Sales automation
  • Integration with monday.com
  • Flexible configuration
  • Reporting and analytics
  • Funnel optimization
monday sales CRM
№23

KeyCRM

KeyCRM is a Ukrainian CRM for ecommerce. Automate order processing from all channels, manage customer communications, control warehouse and analyze sales. Optimize your business with KeyCRM!

Advantages

  • All in one place. Manage orders, warehouse, customers from all channels in one KeyCRM platform.
  • Clear analytics. Get clear reports on sales, profit, customers to make decisions.
  • Automation of routine. Forget about manual data entry and repetitive tasks, KeyCRM will do everything for you.
  • Ukrainian support. Get fast and professional native language support from KeyCRM.

Main Parameters

  • Sales automation
  • Convenient CRM for e-commerce
  • All channels in one window
  • Online inventory management
  • Ukrainian support
KeyCRM
№24

KeepinCRM

KeepinCRM is a simple CRM for small and medium-sized businesses that helps automate e-commerce. Manage customers, tasks, deals, warehouse and finances in one place. Optimize your online business with KeepinCRM!

Advantages

  • Everything in one place. Manage customers, tasks, deals, and finances in a single KeepinCRM platform.
  • Easy warehouse management. Control inventory and optimize logistics without extra effort.
  • Clear reports. Analyze sales and customer data to make informed decisions.
  • Automation of routine. Forget about routine tasks, focus on business development with KeepinCRM.

Main Parameters

  • E-commerce sales automation
  • Convenient CRM for e-commerce
  • Customer and deal accounting
  • Warehouse and financial accounting
  • Integrations for SMEs
KeepinCRM
№25

Insightly

Insightly - CRM and project management in one solution, ideal for SMBs. Automate sales and marketing, integrate with other tools. Optimize ecommerce processes with Insightly!

Advantages

  • Sales growth. Optimize the sales funnel, increase conversion and profit.
  • Effective project management. Simplify task coordination, control deadlines and resources.
  • Customer data centralization. All customer information in one place for better communication.
  • Integration with other services. Easily connect the necessary tools for seamless operation.

Main Parameters

  • CRM for e-commerce
  • Sales automation
  • Integrations for SMB
  • Project management
  • Insightly support
Insightly
№26

Copper

Copper CRM is a powerful CRM system for Google Workspace, especially deeply integrated with Gmail. Automate your sales and improve customer relationships directly from your email. The perfect solution for ecommerce that works with Google tools.

Advantages

  • Integration with Gmail. Work with customers directly from your email, without switching between tabs, quickly and conveniently.
  • Sales automation. Automate routine tasks to focus on sales and revenue growth.
  • Effective collaboration. Share customer information for better teamwork and consistency.
  • Reporting and analytics. Get valuable insights about your customers and sales performance based on accurate data.

Main Parameters

  • E-comm sales automation
  • Seamless Gmail integration
  • Clear interface
  • Reports for business growth
  • 24/7 Customer Support
Copper
General table

CRM system comparison

# CRM system Scope of application Key features Free plan Minimum price
1LP-CRME-commerce, product business, servicesSales, clients, analyticsFree version up to 50 orders per monthfrom $9/month
2SugarCRMB2B, sales, marketingSales, automation, integrationFree testfrom $49/month per user
3Agile CRMSmall business, SaaSAutomation, integration, omnichannelFree plan (up to 10 users)from $8.99/user/month
4amoCRMeCommerce, salesMessenger marketing, chat funnels, omnichannel14 days testfrom $15/month per user
5SuiteCRMSmall businesses, enterprisesAutomation, customization, integrationOpen Source Software (Free)From $0/month (self-hosted)
6Zoho CRMSmall business, EnterpriseSales automation, marketing, supportFree plan (up to 3 users)from $20/month per user
7Capsule CRME-commerce, small businessContacts, deals, projectsFree planFrom $18/month per user
8Freshworks CRM (Freshsales)eCommerce, sales, marketingSales automation, channel integration, AI supportFree planfrom $9/month per user
9Binotel SmartCRMeCommerce, business, sales360° client, automation, sales analytics-from UAH 399/month per employee
10Less Annoying CRMSmall business, entrepreneursSimplicity, accessibility, contact organization30 day trial$19/month per user
11Bitrix24eCommerce, SMBCRM, automation, communicationsFree planfrom $61/month (5 users)
12CPAshkaDropshippers, e-commerceAutomation, accounting, managementFree for the first 100 leadsfrom $5/month
13HubSpot CRMeCommerce, marketing, salesAutomation, analytics, integrationFree planfrom $20/month per user
14Creatio (Sales)eCommerce, salesSales automation, customer management, omnichannel communicationFree trial accessPrice upon request
15Odoo CRMSmall, medium, businessSales automation, integration, customizationOne App Free (CRM free)from €24.90/month per user
16Microsoft Dynamics 365 SalesSmall Business, EnterpriseAutomation, Analytics, Integration30-day Trialfrom $65/month per user
17Streak CRMSmall business, startupsGmail integration, sales funnels, process automationFree planfrom $59/month per user
18ApptivoSMB, sales, marketingCRM, automation, integrationFree trialfrom $15/month per user (annual payment) or $20/month monthly
19NetHunt CRMSmall business, sales, marketingGmail integration, sales funnel, automation14 day testfrom $24/month per user
20SalesDriveeCommerce, entrepreneurs, sellersAutomation, integrations, optimization14 day testfrom 349 UAH/month
21Salesforce Sales CloudeCommerce, sales, marketingSales automation, contact management, sales analytics30-day trialFrom $25/month per user
22monday sales CRME-commerce, sales teamsAutomation, flexibility, integrationFree plan (up to 2 users)from $12/month per user (min. 3 seats)
23KeyCRMeCommerce, online tradingOrders, communications, warehouseTest 14 daysfrom $19/month
24KeepinCRMSmall business, e-commerceCustomers, deals, automation7 day trialfrom 290 UAH/user/month
25InsightlySMBs, sales, marketingCRM, project management, automation14-day trialfrom $29/month per user
26CoppereCommerce, B2B, SaaSGmail integration, sales automation, customer management14-day testfrom $29/month per user
FAQ

FAQ

? What is sales automation?
It is software that optimizes processes and improves customer experience.
? What are the benefits of automation?
Increased sales, better customer retention, marketing optimization, time savings.
? Who needs it?
Online stores of any size that strive for scaling and improved service.
? What are the key features?
Customer management, marketing automation, sales analytics, integration with platforms.
? How to choose the optimal solution?
Consider business size, needs, budget, and integration with existing tools.
? What is omnichannel?
Providing a consistent customer experience across all communication channels (website, social networks, email).
? Is staff training required?
Yes, to effectively use all the features and functions of the program.
? How much does implementation cost?
The cost depends on the functionality, company size, and selected tariff plan.