Choose the best CRM

The best CRM systems for a product store.

Optimize Commerce: A CRM Ranking for Your Store

TOP

Choose the best CRM

№1

LP-CRM

LP-CRM - CRM system created for the commodity business, e-commerce and services. Automate sales, manage customers and increase profits! Ideal for your online store.

Benefits of Use

  • Sales automation. Optimize the sales funnel, increase profits, minimize manual labor.
  • Convenient product accounting. Control balances, manage supplies, avoid shortages and surpluses.
  • Analytics and reports. Get a clear vision of the business, make informed decisions based on data.
  • Integration with platforms. Connect the necessary services for e-commerce to work even more efficiently.

Capabilities

  • Sales automation
  • User-friendly interface
  • Integration with marketplaces
  • Analytics and reports
  • Customer support
LP-CRM
№2

SuiteCRM

SuiteCRM - powerful open-source CRM, ideal for a merchandise store. Customize it to your needs: customer management, orders, warehouse, and marketing. Optimize sales with SuiteCRM!

Benefits of Use

  • Open source. Full freedom of customization to the needs of the business, without restrictions.
  • Flexible settings. Adapt the tool to the specifics of the trade.
  • Sales growth. Optimize work with clients, increase profits.
  • Comprehensive analytics. Track key indicators, make informed decisions.

Capabilities

  • Sales automation
  • Customer management
  • Accounting for SuiteCRM products
  • Flexible customization
  • Sales analytics
SuiteCRM
№3

Nutshell

Nutshell - CRM and email marketing in one. Ideal for B2B teams looking for a simple solution for customer management and email automation. Streamline sales for your online store with Nutshell!

Benefits of Use

  • Simple interface. Easy to learn, quick to start selling, without unnecessary complications.
  • Effective marketing. Automate email newsletters and increase sales with Nutshell.
  • Clear analytics. Track key metrics to make informed decisions.
  • Convenient customer management. All customer information in one place, easy access.

Capabilities

  • Sales automation
  • Convenient customer management
  • Effective email marketing
  • Integration with the store
  • Support for the B2B segment
Nutshell
№4

amoCRM

amoCRM - CRM with an emphasis on messengers. Automate sales of your online store through chat funnels, bots, and omnichannel customer dialogues. Increase profits by communicating where it is convenient for customers!

Benefits of Use

  • Sales growth. Personalized offers increase loyalty and profit.
  • Customers in chats. Process all requests from messengers in one window.
  • Automation of routine. No more manual data entry and writing letters.
  • Convenient communication. Easily respond to customers in familiar messengers.

Capabilities

  • Sales automation
  • User-friendly interface
  • Integration with the store
  • Customer support
  • Reporting and analytics
amoCRM
№5

Salesforce Sales Cloud

Salesforce Sales Cloud - #1 CRM for a product store! Automate sales, build effective funnels, and get detailed analytics. Increase profits and customer satisfaction with Salesforce!

Benefits of Use

  • Increased sales. Optimize the sales funnel, find growth opportunities, and increase profits.
  • Improved customer service. Personalize interaction, build long-term relationships with customers.
  • Full business analytics. Get clear reports and forecasts for informed decision-making.
  • Salesforce Sales Cloud - Leader. A reliable tool from a global leader, proven by thousands of companies.

Capabilities

  • Sales automation
  • Convenient customer management
  • Reporting and analytics
  • Integration with other services
  • Support and training
Salesforce Sales Cloud
№6

SugarCRM

SugarCRM - a flexible CRM with an open architecture, ideal for B2B sales and retail. Customize the system to your business needs, increase sales efficiency, and improve customer relationships.

Benefits of Use

  • Sales Growth. SugarCRM helps manage leads and deals more effectively, increasing profits.
  • Personalized Approach. Customize SugarCRM to your business needs for maximum return.
  • Integration with Other Services. Easily connect the necessary tools for convenient work.
  • Data Control. Ensure the security and confidentiality of customer information.

Capabilities

  • Sales Automation
  • Integration with Accounting
  • Customer Management
  • Reporting and Analytics
  • SugarCRM Support
SugarCRM
№7

Binotel SmartCRM

Binotel SmartCRM - CRM for commodity business. 360° client card, integration with Binotel telephony, sales analytics and convenient task management. Optimize store operations and increase profits!

Benefits of Use

  • 360° client profile. The entire history of communications and purchases in one place for quick service.
  • Sales growth. Analytics and automation will help you find new growth opportunities.
  • Time saving. Automation of routine tasks, integration with PBX for efficient operation.
  • Service improvement. Personalized approach to each client, quick resolution of issues.

Capabilities

  • Trade automation
  • 360° client profile
  • Sales analytics
  • PBX integration
  • Tasks for the team
Binotel SmartCRM
№8

Bitrix24

Bitrix24 - CRM and workspace for your product store! Automate sales, manage customers and projects in one place. Optimize the work of the contact center and increase profits. Everything you need for effective business management.

Benefits of Use

  • Керування клієнтами. Collect customer data in one place, analyze needs and personalize offers.
  • Sales automation. Automate the sales funnel, track deals and increase profits.
  • Analytics and reports. Get detailed reports on sales, efficiency and customer behavior for informed decision-making.
  • Integration with Bitrix24. Collaboration, communications, projects - all in one workspace to increase productivity.

Capabilities

  • Sales automation
  • Integration with the store
  • Customer accounting
  • Product reporting
  • Order management
Bitrix24
№9

Zoho CRM

Zoho CRM - cloud-based CRM for automating sales, marketing, and customer support for your merchandise store. Optimize processes, increase sales, and improve service with Zoho CRM!

Benefits of Use

  • Sales growth. Optimize your sales funnel and increase profits by analyzing customer data.
  • Marketing automation. Attract more customers with personalized email newsletters and promotions.
  • Service improvement. Provide fast and high-quality customer support, increasing their loyalty.
  • Effective analytics. Gain valuable insights into your business and make informed decisions.

Capabilities

  • Convenient product accounting
  • Sales automation
  • Integration with the store
  • Profit reports
  • 24/7 customer support
Zoho CRM
№10

Capsule CRM

Capsule CRM is a simple tool for managing clients, deals, and projects. A great solution for a merchandise store to organize sales, track orders, and improve customer relationships. All in one place!

Benefits of Use

  • Simple integration. Easily connect with other services for convenient work.
  • Customer management. All customer information in one place, easy access.
  • Increased sales. Track deals and increase profits.
  • Task organization. Plan and execute projects more efficiently with Capsule CRM.

Capabilities

  • User-friendly interface
  • Sales automation
  • Customer accounting
  • Email integration
  • Reporting and analytics
Capsule CRM
№11

Copper

Copper - CRM built for Google Workspace with deep Gmail integration. Perfect for a commodity store, streamlining customer relations, and increasing sales efficiency directly from your email.

Benefits of Use

  • Integration with Gmail. All customer history in your email, no need to switch between tabs.
  • Sales increase. Track deals, improve communication, don't lose customers.
  • Automation of routine. Automate tasks, freeing up time for important things.
  • User-friendly interface. Easy to learn, quick to start working, intuitively understandable.

Capabilities

  • Sales automation
  • Convenient inventory management
  • Integration with Google
  • 24/7 customer support
  • Performance analytics
Copper
№12

KeyCRM

KeyCRM is a Ukrainian CRM for product business. Automate order processing from all channels, manage communications, warehouse and get analytics. All in one system!

Benefits of Use

  • All in one place. Manage orders, warehouse, customers and analytics from a single KeyCRM platform.
  • Time saving. Automate routine tasks and focus on business development.
  • Clear analytics. Get clear reports on sales, profit and customers for informed decision making.
  • Ukrainian support. Get fast and qualified support from the Ukrainian KeyCRM team.

Capabilities

  • Managing all channels
  • Inventory management of goods
  • Convenient sales analytics
  • Communication with clients
  • Order automation
KeyCRM
№13

Apptivo

Apptivo - is a CRM system with a suite of business applications ideal for SMBs, especially for a merchandise store. Automate sales, marketing, and customer support in one place!

Benefits of Use

  • Clear interface. Easy to learn, convenient to use, everything is at hand for quick solutions.
  • Sales automation. Optimizes customer service, increases profits and customer loyalty.
  • Real-time analytics. Track key metrics, make informed decisions based on data.
  • Centralized management. All customer, order, and product data in one place with Apptivo.

Capabilities

  • CRM for trade
  • Sales automation
  • Customer management
  • Sales reporting
  • Apptivo: CRM for SMB
Apptivo
№14

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM with telephony, email, and AI. Ideal for product stores! Automate sales, track customers, and increase profit with ease. Try it for free!

Benefits of Use

  • Increased sales. Personalized offers and instant connection with customers increase conversion and loyalty.
  • Time savings. Automation of routine tasks (calls, email) frees up time for strategic decisions.
  • Improved service. All customer information in one place for fast and quality support.
  • Performance analysis. Track key metrics (sales, leads) and optimize business processes.

Capabilities

  • Sales automation
  • Telephony integration
  • User-friendly interface
  • Analytics for store
  • 24/7 customer support
Freshworks CRM (Freshsales)
№15

Pipedrive

Pipedrive - CRM designed to increase deal conversion. Visualize your sales pipeline, automate routine tasks, and close more deals. Ideal for product business, helps organize sales processes and track every stage of the customer journey.

Benefits of Use

  • Sales increase. Pipedrive focuses on deals, helping to increase conversion and profit of your business.
  • Deal visualization. Easily track deal progress at every stage of the sale with a visual pipeline.
  • Routine automation. Automate repetitive tasks to save time and focus on business development.
  • Integration with tools. Pipedrive easily integrates with other popular services, making work more efficient.

Capabilities

  • Sales automation
  • User-friendly interface
  • Integration with store
  • Sales reporting
  • Pipedrive - growth partner
Pipedrive
№16

Odoo CRM

Odoo CRM - CRM module within ERP Odoo. Manage sales, customers, and marketing in one system. Ideal for a product store, providing accounting and process automation.

Benefits of Use

  • Holistic view of customers. All customer information in one place, simplifying sales and support.
  • Sales automation. Optimize your sales funnel, increase profits, and improve service.
  • ERP integration. Manage your entire business on one platform, from warehouse to accounting.
  • Sales analytics. Track sales performance, identify trends, and improve strategies.

Capabilities

  • Sales automation
  • Centralized customer base
  • Integration with ERP Odoo
  • Analytics and reports
  • 360° customer support
Odoo CRM
№17

Insightly

Insightly CRM is more than just a CRM. It combines project management features and powerful integrations, making it the perfect solution for product stores of any size. Manage customers, sales and projects in one place!

Benefits of Use

  • Clear analytics. Track sales, customers, and inventory in real-time for better decisions.
  • Project management. Organize tasks, deadlines, and collaborate on one platform.
  • Integration with tools. Easily connect Insightly to your accounting software and email.
  • Increase sales. Streamline your sales funnel and attract more customers with Insightly.

Capabilities

  • Sales automation
  • Easy customer management
  • Convenient product accounting
  • Integration with marketplaces
  • Analytics for growth
Insightly
№18

KeepinCRM

KeepinCRM is a simple CRM for product business. Customer, task, deal, warehouse, and finance management in one place. Optimize your sales and manage your store more efficiently!

Benefits of Use

  • Customer base is organized. Keep all customer information in one place for better service.
  • Warehouse under control. Track product balances to avoid shortages and lost sales.
  • Deals become more successful. Manage sales effectively, from order to payment.
  • Finances under reliable supervision. Analyze income and expenses to make informed decisions.

Capabilities

  • Simple interface
  • Inventory and warehouse management
  • Sales automation
  • Customer management
  • Financial control
KeepinCRM
№19

SalesDrive

SalesDrive - CRM for online stores that simplifies business management. Integration with marketplaces, delivery services, payment systems, and warehouse management in one system. Optimize sales and automate routine tasks with SalesDrive!

Benefits of Use

  • SalesDrive Automation. Optimize routine tasks to focus on development.
  • SalesDrive Integrations. Connect marketplaces, delivery, and warehouse into a single system.
  • SalesDrive Analytics. Get reports for informed decision-making.
  • Sales Increase. SalesDrive will help you sell more and more efficiently.

Capabilities

  • Sales Automation
  • Integrations for e-commerce
  • Convenient warehouse management
  • Marketplace support
  • Business process optimization
SalesDrive
№20

NetHunt CRM

NetHunt CRM - CRM in Gmail, ideal for a product store. Manage leads, sales funnels, and automate processes directly from your inbox. Increase sales and improve customer service!

Benefits of Use

  • Gmail integration. Customer management directly in Gmail, convenient and fast.
  • Sales increase. Track leads, funnels, increase conversion.
  • Automation of routine. Automate tasks to focus on the main thing.
  • Communication improvement. The entire customer interaction history in one place.

Capabilities

  • CRM for commerce
  • Convenient in Gmail
  • Sales automation
  • Customer management
  • Sales funnels
NetHunt CRM
№21

monday sales CRM

Need a CRM for a retail store? monday sales CRM is a flexible system based on monday.com that will help your sales team effectively manage deals, customers, and increase profits. Customize to fit your needs!

Benefits of Use

  • Sales growth. Optimize the sales funnel to attract more customers and increase profits.
  • Simple customer management. All customer information in one place, quick access and easy organization.
  • Improved teamwork. Communicate and collaborate more effectively with the sales team on a single platform.
  • Real-time analytics. Track key sales metrics and make informed decisions based on data.

Capabilities

  • Sales automation
  • Convenient integration
  • Lead tracking
  • Real-time analytics
  • Individual settings
monday sales CRM
Comparison

CRM Comparison Table

# Tool Industry Features Free rate From
1LP-CRMCommodity business, e-commerce, servicesCustomers, sales, automationFree version up to 50 orders per monthfrom $9/month
2SuiteCRMShops, enterprisesClients, sales, customizationOpen source software (free)from $0/month (self-hosted)
3NutshellB2B, sales, marketingCRM, email marketing, automation14 day testfrom $16/month per user
4amoCRMProduct business, eCommerceMessengers, automation, omnichannel14 days testfrom $15/month per user
5Salesforce Sales CloudProduct stores, salesSales automation, funnel, analytics30 day testfrom $25/month per user
6SugarCRMB2B sales, retailFlexibility, openness, B2BFree Trialfrom $49/month per user
7Binotel SmartCRMCommodity business, stores360° client, integration, analytics-from UAH 399/month per employee
8Bitrix24Product business, eCommerceCRM, automation, communicationsFree planfrom $61/month (5 users)
9Zoho CRMMerchandise business, eCommerceSales automation, marketing, customer supportFree plan (up to 3 users)from $20/month per user
10Capsule CRMSmall business, eCommerceClients, deals, projectsFree planfrom $18/month per user
11CopperSmall business, sales, GoogleGmail integration, automation, sales14 day trialfrom $29/month per user
12KeyCRMProduct business, eCommerceAutomation, integration, analyticsTest 14 daysfrom $19/month
13ApptivoSMB, RetailCRM, automation, customer supportFree trialfrom $15/month per user (annual payment) or $20/month monthly
14Freshworks CRM (Freshsales)Stores, retail, e-commerceSales automation, telephony integration, AI assistantFree planfrom $9/month per user
15PipedriveSmall business, salesDeals, automation, sales funnel14 days trialfrom $14.90/month per user
16Odoo CRMSmall business, tradeSales, customers, automationOne App Free (CRM for free)from €24.90/month per user
17InsightlySmall business, tradeCRM, projects, integrations14 day trialfrom $29/month per user
18KeepinCRMProduct business, eCommerceCustomers, deals, warehouse7 day testfrom 290 UAH/user/month
19SalesDriveOnline stores, e-commerceIntegration, automation, optimization14-day trialfrom 349 UAH/month
20NetHunt CRMOnline stores, small businessGmail integration, sales funnels, process automation14 day trialfrom $24/month per user
21monday sales CRMRetail store, retailSettings, deals, customersFree plan (up to 2 users)from $12/month per user (min. 3 seats)
FAQ

FAQ

? What is automation for a store?
It is a tool for optimizing sales, customer service, and analytics
? What are the benefits of implementation?
Increased sales, customer loyalty, and work efficiency
? Who is it most suitable for?
Entrepreneurs who strive to scale their business and improve service
? What are the essential functions needed?
Contact management, sales, reporting, and integration with other services
? Which platforms are currently popular?
There are many options, the choice depends on needs and budget
? Is it difficult to integrate with existing software?
Most solutions have an API for integration, but specialist assistance may be required
? How to evaluate the ROI from implementation?
Compare indicators before and after implementation, considering costs
? How much does implementation and support cost?
The cost depends on the functionality, number of users, and provider