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TOP 25 CRMs for Customer Management in Ukraine

The Best CRMs for Effective Customer Relationship Management: Review and Comparison.

First

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№1

LP-CRM

LP-CRM is a CRM system designed for product business, e-commerce and services. Effective customer base management, sales automation and analytics to grow your business.

Platform Advantages

  • Understandable interface. Intuitive LP-CRM design for quick learning.
  • Sales automation. Optimize the sales funnel and increase LP-CRM profit.
  • Effective communication. The entire history of communication with the client in one place LP-CRM.
  • Real-time reporting. Analyze key business indicators with LP-CRM instantly.

Capabilities

  • Sales automation
  • User-friendly interface
  • Analytics and reports
  • 24/7 customer support
  • Integration with services
LP-CRM
№2

Binotel SmartCRM

Binotel SmartCRM - CRM from Binotel for comprehensive customer management. 360° card, detailed analytics, tasks and integration with PBX. Optimize sales and improve service!

Platform Advantages

  • 360° customer profile. The entire communication history in one place. Save time searching for information.
  • Sales analytics. Effective data analysis to increase profits and improve strategy.
  • Task automation. Don't miss a single deal, automate routine processes.
  • Integration with PBX. Convenient call management and analysis of conversations with clients directly in the system.

Capabilities

  • 360° customer profile
  • Customer data analysis
  • PBX integration
  • Task automation
  • 24/7 customer support
Binotel SmartCRM
№3

KeepinCRM

KeepinCRM is a simple CRM for small and medium businesses. Manage customers, tasks, deals, warehouse and finances in one system. Optimize your customer base and increase sales!

Platform Advantages

  • Easy start. Intuitive interface, quick setup without the need for IT professionals.
  • All data in one place. Save contacts, deals and communication history for effective work.
  • Sales optimization. Automate the sales funnel, lead customers to successful deals.
  • Financial control. Track income, expenses and business profitability in real time.

Capabilities

  • Simple interface
  • For small business
  • Clients and deals
  • Tasks and finance
  • Inventory management
KeepinCRM
№4

Vtiger CRM

Vtiger CRM - a single platform for managing sales, marketing, and customer support. Streamline customer relationship management, automate business processes, and increase your team's efficiency with Vtiger CRM.

Platform Advantages

  • All in one place. Sales, Marketing, and Help Desk on a single platform for efficient operation.
  • Clear analytics. Track key indicators and make informed decisions.
  • Increased sales. More leads, deals, and loyal customers with Vtiger CRM.
  • Automation of routine tasks. Forget about repetitive tasks and focus on business development.

Capabilities

  • Sales automation
  • Effective marketing
  • 24/7 customer support
  • Single database
  • Analytics and reports
Vtiger CRM
№5

Creatio (Sales)

Creatio (Sales) - low-code CRM for sales automation. Customer base management, automated processes, tools to increase sales. Flexible platform to customize to your business needs.

Platform Advantages

  • Sales automation. Increase efficiency by automating routine tasks and sales processes.
  • Quick adaptation. Easily customize the platform to meet the unique needs of your business.
  • Single customer base. All customer information in one place for better interaction.
  • Low code - flexibility. Change and adapt the system without involving programmers.

Capabilities

  • Sales automation
  • Contact management
  • Customer data analysis
  • Low-code platform
  • Process support
Creatio (Sales)
№6

Streak CRM

Streak CRM is a CRM system that integrates with Gmail. Manage customers, deals, and projects directly in your email. Customize your own pipelines to optimize your workflow. Everything in one place!

Platform Advantages

  • Gmail integration. Work with clients directly in your email, without switching back and forth.
  • Custom pipelines. Customize sales funnels to fit your unique business process.
  • Email tracking. The entire history of communication with the client in one place.
  • Sharing. Work more efficiently with your team by sharing data.

Capabilities

  • Simple interface
  • Convenient to use
  • Quick search
  • Easy setup
  • Free version
Streak CRM
№7

NetHunt CRM

NetHunt CRM is a CRM in Gmail that allows you to manage leads, sales funnels, and automate processes directly from your mailbox. Optimize customer relations without leaving your familiar Gmail interface.

Platform Advantages

  • Gmail інтеграція. Manage everything from your email: leads, deals, contacts - without switching between tabs.
  • Sales automation. Set up funnels, tasks, and reminders to grow profits.
  • User-friendly interface. Intuitive design for easy teamwork.
  • Time saving. Focus on customers, not routine: everything is under control!

Capabilities

  • CRM in Gmail
  • Integration with mail
  • Sales automation
  • Sales funnel
  • Convenient lead management
NetHunt CRM
№8

Pipedrive

Pipedrive - CRM designed to increase deal conversion. Visualize the sales process with intuitive pipelines, track progress, and close more deals! An excellent choice for effective customer base management.

Platform Advantages

  • Візуальний пайплайн. Easily track deal progress and react quickly to changes.
  • Збільшення конверсії. Pipedrive helps close more deals through effective focus.
  • Простий у використанні. Intuitive interface for quick learning and productive work.
  • Автоматизація продажів. Save time by automating routine tasks and sales processes.

Capabilities

  • Intuitive interface
  • Sales visualization
  • Routine automation
  • Convenient reporting
  • Integration support
Pipedrive
№9

Agile CRM

Agile CRM: a unified platform for sales, marketing, and support. Convenient CRM for managing customer base, marketing automation and improving service. All in one interface!

Platform Advantages

  • All in one place. Sales, marketing and service - a single platform for efficient operation.
  • Sales growth. Automation and analytics increase conversion and profit.
  • Relationship improvement. Personalized communication strengthens customer loyalty.
  • Resource saving. Agile CRM reduces the cost of disparate tools and integrations.

Capabilities

  • All in one place
  • Sales automation
  • User-friendly interface
  • 24/7 support
  • Marketing + service
Agile CRM
№10

Nutshell

Nutshell is a simple CRM + email marketing, designed specifically for B2B teams. Manage your customer base efficiently, automate email campaigns, and increase sales with Nutshell!

Platform Advantages

  • Simple interface. Easy to learn, quick implementation for the team.
  • Email marketing. Engage customers with personalized mailings.
  • Sales optimization. More deals, less manual work for B2B.
  • Clear analytics. Track progress and improve strategies.

Capabilities

  • Intuitive interface
  • Easy start
  • Sales automation
  • Effective email marketing
  • B2B team support
Nutshell
№11

Close

Close CRM is the perfect CRM for sales teams focused on productive calls and automated email campaigns. With Close, it's easy to manage customers and increase conversions!

Platform Advantages

  • More calls!. Automatic dialing, reports, telephony integration.
  • Effective email campaigns. Personalized sequences, A/B testing, analytics.
  • Clear sales analytics. Track progress, identify opportunities, improve results.
  • All in one place. Manage deals, contacts, communications easily.

Capabilities

  • Sales automation
  • Integration with mail
  • One-click calls
  • Convenient sales funnel
  • Analytics and reports
Close
№12

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales is a CRM system for sales automation. Deep integration with Microsoft 365 and Copilot helps increase productivity, improve customer interaction and make informed data-based decisions.

Platform Advantages

  • Зрозуміла інтеграція. Easily works with Office 365 and other Microsoft tools.
  • Copilot - your assistant. Artificial intelligence for data analysis and helpful hints.
  • Predicted sales. Accurate sales forecasts and opportunities for growth.
  • User-friendly interface. Intuitively understandable design for fast work.

Capabilities

  • Sales automation
  • Integration with Office 365
  • Analytics and reports
  • Artificial intelligence Copilot
  • Personalization of experience
Microsoft Dynamics 365 Sales
№13

Insightly

Insightly - CRM system for small and medium-sized businesses (SMB). Customer, project and integrations management in one solution. Optimize sales and improve customer relationships!

Platform Advantages

  • Customer organization. Store all customer information in one place for quick access and a better understanding of their needs.
  • Project integration. Combine sales and projects to effectively manage the entire customer collaboration cycle.
  • Sales automation. Increase sales team productivity with automatic reminders and reports.
  • Integrations. Connect Insightly to your favorite tools for seamless operation.

Capabilities

  • CRM for small business
  • Simple project management
  • Integrations for SMB
  • User-friendly interface
  • Customer support
Insightly
№14

SuiteCRM

SuiteCRM - a powerful open-source CRM system. Flexible customization to suit your business needs! An ideal solution for customer base management and sales automation.

Platform Advantages

  • Open source. Full freedom of customization to suit business needs, without restrictions!
  • Cost savings. No license fees, only implementation costs.
  • Data centralization. All customer information in one place, easy access for everyone.
  • Scalability. Adaptation to the growing needs of your business without problems.

Capabilities

  • Open-source CRM
  • Flexible customization
  • Customer management
  • Sales automation
  • Support and development
SuiteCRM
№15

KeyCRM

KeyCRM - Ukrainian CRM for effective business management. Collect orders from all channels, manage communications and warehouse, get detailed analytics for making informed decisions. Optimize your business with KeyCRM!

Platform Advantages

  • Everything in one place. Collect orders, chats, warehouse and analytics in KeyCRM.
  • Ukrainian support. Get quick help from our team.
  • Time saving. Automate routine and focus on development.
  • Sales growth. Manage customers more efficiently and increase profits.

Capabilities

  • Ukrainian CRM
  • All channels in one
  • Convenient analytics
  • Business automation
  • 24/7 support
KeyCRM
№16

CPAshka

CPAshka - CRM system for dropshipping. Automate dropshippers accounting, manage orders and increase profits. Optimize customer and partner relations in one place!

Platform Advantages

  • Accounting for dropshippers. Automatic calculation of commissions and payments to dropshippers, minimizes manual work.
  • Convenient analytics. Track key sales and profit performance indicators.
  • Sales automation. Optimize the sales funnel and increase conversion to orders.
  • Integration with platforms. Easily integrate CPAshka with popular marketplaces and services.

Capabilities

  • Sales automation
  • Convenient CRM for dropshippers
  • Easy customer accounting
  • Integration with platforms
  • Reports on dropshippers
CPAshka
№17

Less Annoying CRM

Less Annoying CRM - a super-simple CRM system designed specifically for small businesses. No unnecessary complexity, just the necessary tools to effectively manage your customer base and deals. Optimize your business today!

Platform Advantages

  • Easy to use. Intuitive interface, no unnecessary functions. Learn instantly!
  • Organization of contacts. Store all customer information in one place.
  • Improving communications. Do not miss any detail in interaction with customers.
  • Automation of routine. Automate tasks and free up time for business development.

Capabilities

  • Intuitive interface
  • Ease of setup
  • Affordable price
  • Fast support
  • Focus on SMBs
Less Annoying CRM
№18

monday sales CRM

monday sales CRM - Flexible CRM system based on monday.com, created to optimize the work of the sales department. Automate processes, manage leads and deals, increase team productivity. The perfect solution for effective customer base management!

Platform Advantages

  • Ease of adaptation. Customize monday sales CRM to your business needs, without code!
  • Team productivity. Automate routine so the team can focus on deals.
  • Full integration. Combine with other monday.com tools for greater efficiency.
  • Clear analytics. Track key metrics and make informed decisions.

Capabilities

  • Easy to use
  • Sales automation
  • Integration with monday.com
  • Convenient reporting
  • Centralized database
monday sales CRM
№19

SalesDrive

SalesDrive - CRM for e-commerce. Automate sales: integration with marketplaces, delivery services, payment systems and warehouse. Optimize customer management and increase the profit of your online store!

Platform Advantages

  • Integration with marketplaces. SalesDrive automates order processing from various platforms, saving you time and effort.
  • Delivery automation. SalesDrive allows you to track delivery status and automatically inform customers.
  • Convenient warehouse management. Control product balances in real time to avoid shortages or surpluses.
  • Payment optimization. SalesDrive simplifies payment accounting and integrates with popular payment services, reducing manual work.

Capabilities

  • Sales automation
  • Integrations for e-commerce
  • Customer base management
  • User-friendly interface
  • Support and training
SalesDrive
№20

Bitrix24

Bitrix24 is a CRM system and workspace in one place. Manage sales, communicate with customers through the contact center and organize projects. Everything for the effective operation of your business!

Platform Advantages

  • Everything in one place. Manage sales, projects and communications in a single Bitrix24 platform, without switching between different services.
  • Sales automation. Forget about the routine! Bitrix24 automates the sales funnel, reports and communication with customers.
  • Effective teamwork. Collaboration on projects, file sharing and instant messaging - everything for the smooth operation of the team.
  • 24/7 support. Our team is always ready to help you resolve any issues and ensure smooth operation.

Capabilities

  • User-friendly interface
  • Sales automation
  • Email integration
  • Project management
  • Analytics and reports
Bitrix24
№21

Apptivo

Apptivo - A suite of business applications with CRM at its core, designed specifically for SMBs. Manage your customer base, sales, projects, and finances in one place! Streamline your business with Apptivo.

Platform Advantages

  • All in one place. Apptivo unites sales, marketing, customer support, and operations on a single platform.
  • Clear analytics. Gain a complete business overview, make informed decisions based on data.
  • Growth support. Scale your business, effectively engage and retain customers.
  • Affordable pricing. Save costs, get the most features for small and medium-sized businesses.

Capabilities

  • CRM for SMBs
  • Apptivo: One-stop solution
  • Sales growth
  • Business automation
  • Cloud-based CRM system
Apptivo
№22

Copper

Copper CRM is a CRM system built for Google Workspace, with deep integration into Gmail. Manage clients and deals directly from your inbox, boost productivity, and build strong relationships with Copper.

Platform Advantages

  • Integration with Gmail. All communication with clients directly in the mail, without switching.
  • Google Workspace Convenience. Familiar interface, easy transition and quick training.
  • Routine Automation. Automatic enrichment of customer data and tracking of deals.
  • Sales Improvement. More deals thanks to customer focus and effective planning.

Capabilities

  • Integration with Gmail
  • Sales Automation
  • Deal management
  • User-friendly interface
  • Customer analytics
Copper
№23

Capsule CRM

Capsule CRM - simple and intuitive CRM for organizing contacts, deals and projects. Manage your customer base effectively and easily! Ideal for small businesses.

Platform Advantages

  • Simple integration. Easily connect the services you need for efficient work.
  • All in one place. Contacts, deals, and projects - in a single, convenient platform.
  • Clear interface. Intuitive design for quick mastery.
  • Convenient control. Track deal progress and team performance.

Capabilities

  • Intuitive interface
  • Contact organization
  • Deal management
  • Project tracking
  • Ease of use
Capsule CRM
№24

OneBox OS

OneBox OS - CRM/ERP platform for business automation. Manage customers, sales, warehouse, telephony and document management in a single system. Optimize all business processes!

Platform Advantages

  • All in one place. Manage sales, projects and documents from a single OneBox OS platform.
  • Clear analytics. Get reports and forecasts for informed decision making.
  • Automation of routine. Forget about repetitive tasks, OneBox OS will do everything for you.
  • 24/7 support. Our team is always ready to help you with any questions.

Capabilities

  • All in one place
  • Business automation
  • Convenient CRM/ERP
  • Process optimization
  • 24/7 support
OneBox OS
№25

Zoho CRM

Zoho CRM - cloud-based CRM system for automating sales, marketing, and customer support. Optimize customer base management, increase sales, and improve service with Zoho CRM!

Platform Advantages

  • Growing sales. Automation helps you find more opportunities and close deals faster.
  • Improving relationships. Keep customer information in one place and personalize communication.
  • Marketing optimization. Attract more leads with targeted campaigns and results analysis.
  • Improving efficiency. Automate routine tasks and focus on business development strategy.

Capabilities

  • Business automation
  • User-friendly interface
  • Scalability
  • Data analytics
  • Customer support
Zoho CRM
Which to choose?

CRM review and comparison

# CRM Category Key functions Free version Cost from
1LP-CRMProduct business, e-commerce, servicesCustomers, sales, analyticsFree version for up to 50 orders per monthfrom $9/month
2Binotel SmartCRMSmall, medium business360° card, automation, integration-from 399 UAH/month per employee
3KeepinCRMSmall business, medium businessClients, tasks, dealsTest 7 daysfrom 290 UAH/user/month
4Vtiger CRMSMB, enterprisesSales, marketing, supportTest 15 daysfrom $15/month per user
5Creatio (Sales)B2B, sales, marketingCRM, automation, low-codeFree trial accessprice on request
6Streak CRMSmall business, startupsIntegration with Gmail, sales pipelines, deal managementFree planfrom $59/month per user
7NetHunt CRMSmall business, startupsGmail integration, lead management, sales automation14 days trialfrom $24/month per user
8PipedriveSmall business, salesSales pipeline, automation, reporting14-day trialfrom $14.90/month per user
9Agile CRMSMBs, startupsCRM, automation, supportFree plan (up to 10 users)from $8.99/month per user
10NutshellB2B, sales teams, marketingCRM, email marketing, B2BTest 14 daysfrom $16/month per user
11CloseSales departments, small businessCalls, email campaigns, automation14 day testfrom $49/month per user
12Microsoft Dynamics 365 SalesSales, marketingSales automation, integration, data analytics30 day trialfrom $65/month per user
13InsightlySMB, sales, marketingCRM, projects, integrationsTest 14 daysfrom $29/month per user
14SuiteCRMSMEs, enterprisesCustomers, sales, automationOpen source software (free)from $0/month (self-hosted)
15KeyCRMSmall business, medium businessOrders, communications, analytics14 day testfrom $19/month
16CPAshkaDropshippers, eCommerceAccounting for dropshippers, order management, payment automationFree for the first 100 leadsfrom $5/month
17Less Annoying CRMSmall business, entrepreneursSimplicity, accessibility, dealsTest 30 days$19/month per user
18monday sales CRMSales departments, SMBsAutomation, leads, productivityFree plan (up to 2 users)from $12/month per user (min. 3 seats)
19SalesDrivee-commerce, sellersAutomation, integration, optimizationTest 14 daysfrom 349 UAH/month
20Bitrix24Small business, medium businessCRM, automation, communicationFree planfrom $61/month (5 users)
21ApptivoSMBs, entrepreneursCRM, sales, projectsFree trialFrom $15/user/month (billed annually) or $20/user/month
22CopperSMBs, sales, marketingGmail integration, deal management, customer base14-day trialfrom $29/month per user
23Capsule CRMSmall business, entrepreneursContacts, deals, projectsFree planfrom $18/month per user
24OneBox OSSmall, medium businessCRM, ERP, automationPart of the applications are freefrom $1.99/month (per 1000 records)
25Zoho CRMSmall business, enterprisesSales automation, customer management, reportingFree plan (up to 3 users)from $20/month per user
Questions and Answers

Questions and Answers

? What is CRM and what is it for
It is software that helps organize and automate customer interactions, increasing sales and improving service
? Who needs a CRM
Any business that has customers, regardless of size and industry
? What are the benefits of using a CRM
Increased sales, improved service, process optimization, better data analytics
? How to choose the right CRM
Consider your business needs, budget, integration with other services, and ease of use
? Is training required to work with a CRM
Yes, it is advisable to undergo training to effectively use all CRM functions
? How much does CRM implementation cost
The cost depends on the chosen CRM, the number of users, and the required settings
? Which Ukrainian CRMs are the best
An overview of the TOP 25 CRMs for customer management in Ukraine will help you choose the best solution for your business
? Can CRM be integrated with other services
Yes, most CRMs have integrations with mail services, telephony, social networks, and other platforms